Resort Management Software 2026: Compare Features & Cost

Resorts handle more functions and services than hotels. You have rooms, restaurants, activities, spas, and seasonal staff to take care of. One mistake and the whole system falls apart, leaving you with overbooked villas, confused guests, and long queues at the front desk.

The best online resort management system brings these operations into one place. You can manage payments, track room service requests, deliver recommendations, and offer add-ons easily. The right ones even help you manage OTA listings and update pricing automatically. Plus, you increase direct bookings and save a fortune in commission fees.

In this article, we compare the 10 best resort management software and discuss how you can choose the perfect one for your resort.

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What Is Resort Management Software?

A resort management software is a centralized system you can use to manage reservations, guest data, pricing, payments, and on-property services in your resort. It gives you centralized control over operations where you can check availability, personalize messaging, and handle your website and listings on online travel agencies. 

A good resort management system also tracks arrivals, offers mobile ordering, manages payments, and automates follow-ups and communication for better guest engagement and experience. You can access guest profiles and personalize their future stays with tailored offers, loyalty programs, and upsell options. 

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Why Resort Management Software Matters in 2026

Resorts depend on online travel agencies and manage both accommodation and activities on-property. That combination makes control and visibility critical. And OTAs are charging more than ever now, with commission fees ranging from 15% to 25%.  

A resort PMS lets you smooth out these friction points. Here are some reasons why they are an indispensable tool for a profitable resort business: 

• Clear guest records: See booking history, preferences, and on-property activity in one view.
• Accurate listings: Keep room and villa availability updated in real time across direct bookings and online travel agencies
• Smoother check-ins: Reduce wait times at the front desk even during peak arrivals with self-check-in
• Consistent pricing: Use dynamic pricing across your website and online travel agents
• Better coordination: Align front desk, housekeeping, dining, and activities with real-time data
• Stronger guest satisfaction: Avoid service gaps that lead to complaints, refunds, and negative reviews, and improve guest experience
• Lower commission: Helps you set up your own reservation pages with online booking engines to increase direct bookings

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Comparison Table: Features, Use Cases & Scalability

Before we get into the detailed breakdowns, let's see how the 10 best online resort management systems stack up against each other:

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10 Best Resort Management Software in 2026

Now that you have a basic idea about what software offers, here is a detailed breakdown of the 10 best resort management systems. We will discuss their features, downsides, and pricing with real customer testimonies to help you choose the best one:

1. roommaster (Best for all-in-one resort management)

roommaster Resort PMS, is a modern, AI-powered, cloud-based software with complete Operations, Marketing & Distribution suites. Built by hoteliers for hoteliers, our platform understands the unique challenges of the hospitality industry and offers an integrated system tailored to your resort’s operations.  

Our Operations Suite comes with roommaster Property Management, where you get automated reservations, billing, and guest communication. This reduces manual tasks by 80%.  Every guest receives instant confirmations without any manual follow-ups. There won’t ever be a date or room mix-up or any other booking debacles. 

Your resort needs to show up at the right places at the right time to get more bookings. With roommaster Metasearch, you can connect your property to popular hotel metasearch platforms like Google Hotel Ads, TripAdvisor, Trivago, and more. It even lets you manage CPC and CPA bidding models and apply express booking formats for more direct bookings. 

The Marketing & Distribution Suite offers the roommaster Booking Engine. You can build and customize your own commission-free booking pages with clear booking calendars with just a few clicks. Match them with your resort brand, add upsell packages, and add-ons for a more convenient guest experience. 

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The interface is simple, mobile-friendly, and lets guests book rooms and other resort services as easily as they would on OTAs. Your direct booking conversion will typically increase 25 to 40% within just six months!

Then there is our Revenue & Finance Suite with roommaster Rate Management. Powered by ampliphi, it maps out demand signals, competitor pricing, and market trends and adjusts your room prices automatically with AI-powered dynamic pricing. It also comes with chargeback protection and distribution management. 

roommaster Channel Manager instantly distributes those updated rates to every OTA, GDS, and your website. Your guests see only the accurate information before booking your rooms and other services, and that’s why roommaster users see 35% more RevPAR. 

Not only that! roommaster Concierge can answer booking inquiries and FAQs through calls 24/7. Tailor the AI greetings, train the roommaster Concierge on exact property specifications, and how your hotel operates to meet guest expectations. You won’t ever miss another booking because someone couldn’t pick up a call. 

With over 30+ years of experience in the hospitality industry, roommaster provides 24/7 expert support from real hospitality professionals who understand your business. We will evaluate your resort's workflows, processes, and needs to tailor the right setup for you. 

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Hoteles Vista Group, which runs Puerto Rico’s only all-inclusive hotel portfolio across four properties, depends on roommaster as its operational backbone. Our platform offered unified operational data, helping them track performance, manage revenue, and generate clear reports for owners for all their locations. roommaster’s specialised reporting tools, including segmented Night Audit reports integrated with accounting systems, generate the next-day financial clarity they need for all-inclusive operations.

roommaster’s centralized channel management lets the resort group manage OTA inventory and assignments from a single dashboard, simplifying daily workflows and assisting data-driven decisions across the portfolio. They also get detailed guest history to customize each stay and 

“From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and easy to make recommendations to advise the owners on their decisions. I would recommend it 100%.”

Asset Manager Rafy Molina, Hoteles Vista Group

And if you are worried about adaptation challenges, roommaster is mobile-friendly and intuitive, minimizing training time. Your staff members can be fluent with the system in just two to three hours, while other tools take weeks to get used to.

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Key features 

• Demand forecasting: Prepare for seasonal peaks and special events with accurate demand forecasting
• Automated communications: Set up messaging flows for reservations, spa bookings, activities, and transport
• Reporting and analytics: Generate 270+ pre-configured reports specifically designed for resort operations
• Website builder: Get help in building your on-brand website with roommaster Hotel Website Builder
• Guest app: Offer resort details, directions, and local recommendations along with digital key activation with roommaster Hotel Guest App

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• Regional channel support: Access market-specific OTAs and distribution initiatives in Central Europe, Asia, and South America
• Flexible deposits: Set flexible deposit schedules according to room types and booking dates with chargeback protection and dispute management
• Complete security: Secure your and your guests’ data with SOC 2 Type 1 security control. roommaster is fully compliant with GDPR regulations as well

Pros

• Centralized platform: Combine PMS, booking engine, and payment gateways, and keep all operations in one place, no need to switch between multiple hospitality solutions
• Group bookings: Offers specialized tools designed for multi-room coordination and complex billing requirements to manage wedding parties, corporate retreats, family reunions, and tour groups 
• Integrated upselling opportunities: Present tailored add-ons and upgrades at precisely the right moment during booking,
• Specialized reports: Generates reports to analyze unique resort KPIS using an SQL report builder 
• Enhanced guest satisfaction: Supports multiple languages and remembers guest preferences to give your resort a luxury feel

Cons

• It may take you some time to get comfortable with all the features 

Pricing

• Custom pricing

What are real-life users saying about the tool?

“Before roommaster, we struggled to track where revenue was actually coming from. Now we can easily monitor every stream, activity bookings, dining packages, all with advanced reporting that’s resort-specific.”

Shawn Zhou, Manager, David Thompson Resort

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2. Agilysys ResortSuite (Best for upselling spa and golf services)

Agilysys ResortSuite offers an integrated hotel and resort management solution with self-service, PoS, and digital engagement. The standout feature is the specialized AI-powered yield management for spa and golf. It lets you upsell better and get more revenue from each booking 

Plus, the various self-service options let guests choose between the Kiosk, mobile, or the front desk, whichever is more convenient for them. This makes the guest experience more flexible and improves satisfaction.

Key features

• Personalized service management: Customizes wellness and leisure services, and dietary preferences according to guest profiles and behavior
• Mobile ordering: Let guests order food and services through mobile, self-service kiosks, and QR menus
• 1:1 marketing: Automate guest communication with curated booking journeys, real-time guest upgrades, and personalized offers

Pros

• Unified guest profiles: This Connect room stays, dining, spa, golf, and activities into a single guest record to support consistent service across the property
• Multi-amenity booking control: Manage reservations for rooms, dining, spa, golf, and experiences from one system without manual cross-checks

Cons

• The system needs significant configuration upfront, especially for resorts with many amenities and custom workflows

Pricing

• Custom pricing

What are real-life users saying about the tool?

“If you are not using Agilysys POS and PMS together and only using the POS - Infogenesis, you will find that integrating with a PMS such as OPERA is limited in functionality.”

• G2 review

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3. Oracle OPERA (Best for large destination resort chains)

Oracle Opera is a good resort booking software for you if you handle multiple resorts in several locations. Beyond the PMS and reservation management, it lets you design loyalty programs as well. 

It handles individual, group, negotiated, and multi-rate bookings through one reservation system. You also get audit trails, role-based access, and strong data security throughout the system.

Key features

• Sales and catering management: Handles events, banquets, and group sales at your resort with full PMS coordination
• Digital guest engagement: Supports mobile check-in, pre-arrival communication, and integrated upsell offers

Pros

• Saves time: Routine tasks like billing, guest communication, and inventory management are automated, freeing up your team’s time
• Detailed analytics: Dashboards and customizable reports help with data-driven decision-making

Cons

• Customer support isn’t quick enough
• Opera has a complex setup

Pricing

• Custom pricing

What are real-life users saying about the tool?

“Everything works well until you need support. You have to use their ticket system, which takes too long to respond to, even for priority 1 issues. I've had tickets go unanswered for over a week. There's no way to escalate incidents or contact someone directly. Sadly, it feels like our organization is just another number to them.”

• G2 review

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4. Infor HMS (Best for inventory management)

Inventory management for resorts is where Infor HMS stands out most. The platform gives resorts tight control over room inventory, rate availability, and demand across seasons and property types. 

Plus, you get granular data with an AI-powered system for objective forecasting and optimization results. This helps you stay prepared for rush seasons and deliver a consistent guest experience. 

Key features

• Revenue optimization tools: Adjust pricing based on demand patterns to help increase revenue without manual intervention.
• Integrated payment processing: Handle guest payments securely across bookings, add-ons, and on-property charges.
• Performance reporting: Track occupancy, pickup, and revenue trends to support smarter pricing decisions

Pros

• Clearer visibility for revenue teams: See how inventory and rates perform in real time without pulling reports from multiple tools.
• Good fit for complex resorts: Handle large room counts and seasonal variations without breaking under operational pressure.

Cons

• The software has a steep learning curve
• It’s not a full suite of tools for resort management

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“Infor HMS can feel complex for new users, with a steep learning curve and occasional system lags.”

• G2 review

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5. RMS Cloud (Best for managing resort housekeeping)

Housekeeping is easier with the dedicated staff portal, where team members can view, log, and complete tasks on the go. You can set custom cleaning schedules according to room type and stay length. 

The online resort management system also lets you assign jobs by skill and keep a full audit trail. 

RMS Cloud also tracks inventory, stock, and assets. Supply forecasting helps you prepare for peak periods to avoid shortages. The platform keeps you compliant with local tax rules as well. With the business intelligence feature, you can track daily figures to year-to-date trends as well.

Key features

• Resort booking engine: Offers a booking engine that highlights the USPs of each room
• Point of Sale: Lets guests order food, services, and spaces, and tracks inventory
• Automated payment requests: Schedule deposits and full payment requests, send reminders for outstanding balances, and reduce last-minute cancellations

Pros

• Intelligence data: Business intelligence dashboards with forecasting and custom reports keep your strategies sharp
• Guest engagement: Guest experience tools like loyalty programs, self-check-in, and two-way messaging improve guest satisfaction

Cons

• It’s not the best tool for handling multiple reservations 
• The data duplication issue wastes time since you have to remove it manually

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“Most of the data had needed some clean-up as duplicates were found in the chart.”

• G2 review

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6. Cloudbeds (Best for guest marketing and AI-powered insights)

Cloudbeds offers a full suite of resort management solutions, including a resort channel manager, booking engine, and intelligence. Their AI model Signals helps you dig out insights, automate responses to guests, and make faster and better strategic decisions.

The software also offers a CRM for tailored marketing campaigns. You can send personalized emails with offers and loyalty rewards, and get more guests to repeat their stays.

You can choose from templates or create your own from scratch. The AI features help refine the copy for more impact. 

Key features

• Drag-and-drop reservation calendar: Manage multiple booking platforms with an interactive calendar to update dates, assign rooms, and avoid double bookings
• Unified inbox: Manage guest communication from every channel in one place for better communication
• Guest profiles: Offers guest profiling by automatically deduping, linking, and merging email contacts into a single platform 

Pros

• Easy calendar management: Use a drag-and-drop interface that reduces errors and avoids double bookings
• Smarter pricing decisions: Adjust rates with a pricing intelligence engine to capture more revenue and increase direct bookings

Cons

• The pricing plans lack customization, so you may end up paying for features you don’t really need
• The system can sometimes be slow

Pricing

What are real-life users saying about the tool?

“There are some features it does not offer that are fairly standard in the industry. This lack of features then requires a "workaround". It's so simple to use that it can occasionally be "dangerously easy" to accidentally do something that is not nearly as simple to undo.”

• G2 review

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7. Mews (Best for managing group bookings)

Mews is a good option for you if you manage a lot of group bookings and corporate guests at your resort. It can import guest profiles and lists directly and apply room preferences en masse. You can make bulk updates and even manage all group billing in one place.

Moreover, this reservation management system lets you manage bookings for parking, campgrounds, meeting rooms, and coworking spaces as well. 

Key features

• Interactive timeline view: Manage reservations in an intuitive visual timeline with colored statuses and smart detail panels 
• Exclusive open API and marketplace: Connect with over a thousand integrations or build custom workflows through Mews’ open API

Pros

• Reduce errors: Prevent double bookings and simplify complex group reservations with an intuitive bulk booking engine.
• Easier scaling across properties: Add new locations without rebuilding workflows or retraining teams from scratch.

Cons

• The setup is quite complex 
• The room order gets mixed up sometimes because of some coding issues

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“No offline support. Considering all the other features, there are not many negatives to talk about. Easy to use at a basic level only.”

• G2 review 

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8. innRoad (Best for small experiential resorts)

innRoad is a cloud-based PMS where you can define seasons, hotel rack rate rules, and minimum-stay policies, and apply rates by room class and source. It lets you adjust availability to make sure you sell the right rooms at the right times.

The standout feature, however, is the Google Booking Links integration. It syncs your rates, availability, and room inventory to Google Search and Google Maps. Guests see an “Official site” badge and can click through to your innRoad-powered booking engine. This can boost your small and niche resort’s visibility and get more direct bookings. 

Key features

• Website builder: Lets you choose a template and build your site with property photos, CTAs, and more
• Hotel task management: Assign and monitor housekeeping, maintenance, and front desk tasks

Pros

• Strong inventory control: Set seasonal rates and minimum-stay policies for better occupancy and revenue
• Increased visibility: Get in front of the right customers with Google map syncing and booking links

Cons

• You get logged out automatically after every session
• The tape chart often has bugs

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“The folio can be confusing, and the tape chart occasionally has bugs.”

• G2 review

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9. WebRezPro (Best for managing activity reservations)

WebRezPro is a PMS system offering activity booking management. You can choose to sell activities and rooms together or separately through two different booking engines. You can bundle accommodation with activities into custom packages and track each component separately with distinct accounting codes.

The multi-property booking system lets your staff and website visitors check availability across all properties in your resort group from one search. You can brand it to match your identity and embed it at individual property websites and a central group website.

Key features

• Integrated accounting software: Manage taxes, invoices, employee profiles, and commissions in one place for your B&B
• Guest communications: Automate confirmations, reminders, and thank-you emails

Pros

• Flexible integrations: Connect easily with accounting, POS, and third-party tools without heavy customization

Cons

• The waitlist alerts aren’t intuitive enough

Pricing 

• Custom pricing 

What are real-life users saying about the tool?

“The primary drawback of WRP lies in its group function. Although the ability to duplicate individual reservations for creating new ones, thereby saving time and preventing the repetition of information, is a helpful feature, the same convenience is lacking for group reservations. Despite improvements made to the Group section over the years, it remains insufficient for users managing more than a few group blocks.”

• G2 review

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10. eZee Absolute (Best for reputation management)

eZee Absolute’s reputation management system, Critique, lets you collect and respond to guest reviews from one place, improve ratings, and stand out against competitors. It highlights the best and worst parts of your services for targeted improvements. 

You can even route praise or criticism directly to the relevant department via email from the platform. That way, feedback reaches the right teams quickly.

The hotel property management system also lets you offer and manage add-on services. This helps you create immersive local experiences for worldwide guests.

Key features

• Self-service portal: Lets guests make requests, check booking details, and manage stays on their own 
• Breakfast and meal management: Simplify daily meal planning and add-ons directly from the system

Pros

• Boost online reputation: Critique makes it easy to collect and respond to reviews, attracting more guests
• Work from anywhere: Mobile app access lets you handle reservations, check-ins, and reports on the go

Cons

• The software sometimes experiences downtimes
• It doesn't have enough customization for advanced users 

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“The only thing I dislike about this PMS software is that I have to follow lot of instructions to complete specific tasks. Hotels needs to be latest version of this PMS software to train new employees.”

• G2 review

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Key Features to Look For in Resort Management Software

Your resort management system must have these features: 

• Centralized reservations: Manages rooms, villas, and packages from one system without you having to cross-check multiple tools
• Multi-amenity management: Handles dining, spa, activities, and add-ons alongside accommodation bookings
• Real-time inventory updates: Keeps availability accurate in direct bookings and all your online travel agencies.
• Guest profile visibility: Records booking history, preferences, and on-property activity in one place
• Flexible pricing and packages: Creates seasonal rates and bundled offers without manual workarounds
• Payment processing: Accepts and tracks guest payments securely 
• Reporting and insights: Generates regular reports on occupancy, revenue, and service performance to support better decisions
• Self-check-in: Offers a hotel app where guests can verify their IDs, generate digital key cards, and book activities

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How to Choose the Right Resort Management Software

All 10 options we listed offer good features. But how do you select the right resort management software for your property? Here is a checklist to tick off:

• Map your resort operations: List your room types, amenities, seasonal workflows, and peak periods before evaluating any software
• Check resort fit, not hotel fit: Confirm the system supports activities, dining, and packages, not just room bookings
• Review OTA handling: See how well rates and availability stay aligned across online travel agencies
• Test ease of use: Make sure front desk and operations teams can use it without heavy training
• Evaluate reporting depth: Look for clear visibility into occupancy, revenue, and service performance
• Understand total cost: Factor in setup fees, add-ons, integrations, and ongoing support costs
• Plan for growth: Choose software that can support more rooms, amenities, or properties as your resort expands

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Pricing Models & ROI on Resort Management Software

Resort management software comes with different pricing models, making it easier to pick one that fits your property’s size and goals. Choosing the right plan can directly impact your return on investment and overall guest satisfaction.

• Subscription-based pricing: Pay a recurring monthly or annual fee and access regular updates; track ROI by comparing operational costs versus time saved
• One-time license fee: Make a single payment for lifetime access; calculate ROI by measuring efficiency gains and reduced staffing needs
• Pay-per-use model: Pay according to the features you use; analyze ROI through cost per booking and revenue growth
• Tiered plans: Select features based on property size and requirements; improve ROI by aligning software capabilities with guest experience goals
• Custom enterprise pricing: Tailored solutions for large resorts; maximize ROI by integrating with existing systems and enhancing operational efficiency

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Basic Resort Management Software Vs. roommaster

Basic resort management software can handle bookings and manage room availability, but it often falls short when it comes to bundling services, automating guest communication, or managing activity bookings. 

The layered operation of a resort needs a system advanced enough to manage everything you offer with precision, like all-in-one resort management systems like roommaster. Our cloud-native, AI-driven resort PMS, trusted by thousands of properties worldwide, collects reservations, payments, operations, and guest services in one platform. Save time with automations, reduce commissions with direct bookings, and keep rates and availability consistent with AI-powered rate management.

You can impress your guests with a smooth booking experience and AI-powered reservation management. roommaster can even create compelling offers that bundle accommodations with additional services, driving higher conversion rates and larger basket sizes. 

Make your resort the abode of peace for your guests and a smooth and profitable business for yourself with roommaster. Book a demo today!

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FAQs

1. How is resort management software different from a hotel PMS or channel manager?

Resort management software is an all-in-one solution that combines PMS, channel management, bookings, and guest services. Unlike a standalone PMS or channel manager, it connects operations, reservations, payments, and amenities in one platform. For example, roommaster offers an all-in-one solution for resorts to manage bookings, guest services, and payments, and everything in between. 

2. Can resort software integrate with OTAs like Expedia and Booking.com?

Yes. Most modern resort management software, like roommaster supports direct integration with popular OTAs like Expedia and Booking.com. This maintains real-time availability, consistent rates, and automatic booking updates, helping you manage multiple channels from a single platform.

3. How long does implementation typically take?

Implementation depends on resort size and system complexity. Small properties may be up and running within 1–2 weeks, while multi-property groups could require 4–8 weeks for setup, data migration, staff training, and integration with existing systems. However, you can get roommaster up and running in a matter of hours. 

4. What's the best software for small resorts vs multi-property groups?

Small resorts benefit from cloud-based, easy-to-use software with core PMS, booking, and payment features. Multi-property groups need enterprise-grade, scalable solutions with AI-driven rate management, advanced reporting, and centralized operations across all their locations.

5. Do these systems support mobile access?

Yes, some resort software offers mobile-friendly dashboards and apps, letting your staff manage reservations, check-ins, housekeeping, and guest requests from smartphones or tablets. This improves efficiency and responsiveness on the go.

6. What is the average cost of resort management software?

Costs vary based on features, size, and pricing models. Small resorts typically spend $100–$400 per month, while larger or multi-property groups can invest $500–$2,000+ per month. 

7. What features are essential for multi-amenity resorts?

Multi-amenity resorts need PMS, channel management, housekeeping, and point-of-sale integrations. Spa, dining, activity bookings, and event management are critical. AI-powered rate management, guest profiles, automated communications, and reporting dashboards ensure smooth operations, higher revenue, and better guest experiences across all resort facilities.