About roommaster
Built by Hoteliers, for Hoteliers From Day One
For over 30 years, roommaster has been the trusted technology partner to thousands of properties in 100+ countries from independent hotels and B&Bs to multi-property groups and resort collections.
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Our Story
The Beginning
Hotel managers and tech enthusiasts, frustrated by software that didn't meet real hotel needs, mortgaged their homes to create roommaster [formerly InnQuest] a PMS built specifically for hospitality professionals.
First Installation
Our first installation at a 24-room beachside inn became our real-world proving ground, establishing our commitment to customer-driven development.
Digital Evolution
As the internet reshaped travel, we pioneered early booking engine technology to help hotels compete effectively online.
Platform Expansion
Expanded beyond PMS to create an integrated ecosystem including channel management, revenue optimization, and guest engagement tools.
Strategic Partnership
Became the first company acquired by Valsoft Corporation, gaining resources while maintaining our focus on hospitality excellence.
Mobile Innovation
Launched QuickInn (now roommaster Guest App), bringing mobile check-in, digital keys, and guest services directly to travelers' smartphones.
Industry Recognition
Crozdesk recognized roommaster as a "Trusted Vendor," validating our commitment to customer satisfaction and reliable technology solutions.
Cloud Transformation & Payment Innovation
- Completed full transition from on-premise to cloud-based solution, providing hotels with anywhere-access and eliminating server maintenance
- Launched roommaster Payments, our integrated payment processing solution designed specifically for hospitality operations
Brand Unification & Website Innovation
- Launched roommaster Website Builder, empowering hotels to create professional, conversion-optimized websites
- Earned multiple industry awards including Hotel Tech Report's Certification of Excellence and FeaturedCustomers' "Top Performer" recognition
AI-Powered Innovation & Platform Evolution
- Unified all products under the roommaster brand for a more cohesive hotelier experience
- Launched roommaster Concierge powered by Sadie AI, providing 24/7 intelligent guest service and booking assistance
- Introduced the all-new Distribution and Marketing Suite, streamlining revenue optimization across all channels
- Integrated with ampliphi for advanced AI-powered revenue management and dynamic pricing
- Launched the completely redesigned roommaster web platform with enhanced user experience
Today
We power over thousands of properties in 100+ countries.
Our Values
roommaster promises to be the most human-centered technology provider in the hospitality industry.
We deliver software that works the way hoteliers think, supported by people who understand the pressures of property management.
With roommaster, you're not just purchasing software; you're gaining a technology partner as committed to your property's success as you are.
Our Brand & Backing
roommaster is the unified brand for the complete suite of hospitality solutions formerly offered by innQuest.
Our acquisition by Valsoft Corporation provides powerful backing to accelerate growth and innovation, allowing us to build the future of hospitality technology with long-term vision and stability.
Today - we power over thousands of properties in 100+ countries.
Our Mission & Vision
Hospitality at Heart
We are hoteliers first, technologists second. Every decision we make from product development to customer support begins with the question: "How will this help our customers deliver better hospitality?"
Solutions, Not Software
We don't build features; we solve problems. Our success isn't measured by the number of functions we add but by the challenges we help our customers overcome.
Personal Partnership
We reject the industry trend of treating customers as account numbers. Every hotel has a unique story, and we take the time to understand yours.
Intentional Innovation
We innovate with purpose, not for show. If a new feature doesn't make your life easier or your guests happier, it doesn't make our roadmap.
Radical Reliability
In hospitality, system failures mean immediate revenue loss and guest dissatisfaction. That's why we've built our reputation on dependability not just in our technology, but in every promise we make.
Ready to Join Our Story?
Because great hospitality deserves great technology built by people who understand it.
Frequently Asked Questions
Answers to Your Questions About roommaster
What is roommaster?
roommaster is a unified hospitality technology platform built specifically for independent hotels, hotel groups, B&Bs, resorts, and parks. Our comprehensive platform brings together everything hoteliers need to run high-performing operations: property management, direct bookings, channel distribution, payments, guest engagement, and more.
What sets us apart is that our team has walked in your shoes. With years of hands-on hotel management experience, we've staffed front desks, managed housekeeping teams, responded to guest requests, and balanced budgets. That real-world insight shapes everything we do from how we build products to how we support our customers.
What's the connection between roommaster and innQuest?
For nearly three decades, innQuest Software was our company name, with roommaster as our flagship property management system. While this dual branding served us well historically, it occasionally created confusion in the marketplace.
We've now unified all our products and services under the single roommaster brand to provide a more cohesive and integrated experience for hoteliers. This strategic rebranding reflects our commitment to simplicity and clarity in an increasingly complex hospitality technology landscape.
If you've known us as innQuest, you're still working with the same trusted technology and expert support team you've relied on now organized more intuitively under the roommaster name to better serve independent hoteliers.
What's the connection between roommaster and Valsoft Corporation?
In 2016, roommaster (formerly innQuest) became the first company acquired by Valsoft Corporation, a global leader in vertical market software solutions. This strategic partnership has provided us with additional resources and strategic vision to fuel our growth while maintaining our core focus on hospitality excellence.
As part of the Valsoft family, we benefit from increased investment in research and development, expanded global reach, and access to complementary technologies — all while preserving the hospitality expertise and customer-centric approach that has defined us for over 30 years.
This partnership allows us to continue innovating specifically for independent hoteliers while having the backing of a larger organization committed to vertical market leadership.
Join Thousands of Hotels Thriving with roommaster
See how roommaster's unified platform can work for your property. Our team will walk you through features tailored to your specific needs and operations.
