Resort Property Management Software
Scalable Resort Management Software Built for Complex Operations
roommaster delivers the operational backbone that resorts need to manage everything from room reservations to spa bookings, and activities; all from one unified platform. More bookings. Better coordination. Happier guests all with roommaster.
Powering thousands of hotels worldwide
As a busy resort, smooth operations are everything—and roommaster delivers. Their customer support walked us through everything with patience and clarity. They didn’t rush the call, and made sure every question was answered. It’s support like this that makes roommaster a partner, not just a platform
What stood out with roommaster was how effortlessly it handles complex group bookings and upsells activities during the booking process. Our events run smoother, and our guests are more satisfied. It’s the best investment we’ve made in operations.
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Before roommaster, we struggled to track where revenue was actually coming from. Now we can easily monitor every stream, activity bookings, dining packages, all with advanced reporting that’s resort-specific.
99.95% Uptime Guarantee
Your booking engine never goes offline, capturing every reservation opportunity.
Cloud-Native & Secure
No maintenance required. Data automatically backed up with bank-level security.
Flexible & Easy to Learn
Master it in hours, manage everything from any device.
Why Resorts Choose roommaster
At roommaster we understand that every guest touchpoint from spa appointments to restaurant reservations contributes to the overall experience and your bottom line.
Typical improvements our clients see
30%
45%
35%
Join Thousands of Hotels Thriving with roommaster
Complete Resort Management Platform
Scalable PMS for Complex Front Desk Operations
roommaster PMS scales to meet your resort’s needs by streamlining inventory, rates, reservations, accounts and reporting.
Unified reservation management across all resort services and amenities
Guest history integration showing preferences for rooms, activities, and dining
Automated communication workflows for reservations, spa bookings, activities, and transport
Real-time inventory coordination between rooms, amenities, and experiences
Commission-Free Booking Engine
Mobile-optimized booking engine integrates with your website to capture direct reservations and reduce OTA dependency.
Mobile-responsive design optimized for smartphone bookings
Direct booking conversion typically increases 25-40% within six months
Local experience integration showcases area attractions
Customizable branding reflects your property's personality
Unifed Channel Management
roommaster connects to hundreds of booking channels automatically.
Update rates once and synchronize across all platforms instantly.
Prevent overbookings with real-time inventory synchronization
Reduce administrative time spent on channel management
Eliminate manual updates to multiple booking sites
Maintain rate parity across Expedia, Booking.com, Airbnb, and 300+ other channels
AI-Powered Concierge
24/7 virtual assistant handles guest inquiries and booking requests when you're busy serving breakfast or unavailable.
Never miss a booking due to timing or language barriers
Handles routine inquiries about amenities, rates, and availability
Seamless handoff to you for complex requests with full context
Multilingual support for international guests
Integrated Payment Processing
Secure, hospitality-specific payment solution built directly into your booking and check-in process.
Automated deposit collection at time of booking
Multiple payment options including cards and digital wallets
Chargeback protection and dispute management on your behalf
Simplified reconciliation saves accounting time
Advanced Group Booking Management
Manage wedding parties, corporate retreats, family reunions, and tour groups with specialized tools designed for multi-room coordination and complex billing requirements.
Mobile Guest App
Branded mobile app reduces front desk interruptions while enhancing guest experience.
Digital check-in reduces desk time during busy breakfast hours
Guest messaging for service requests without phone calls
Local recommendations delivered directly to guest devices
Digital room keys compatible with major lock systems
Reporting & Analytics
Access real-time insights into property and portfolio performance with robust reporting built for hotel groups.
Access 270+ pre-configured reports specifically designed for resort operations
Create specialized reports using an SQL report builder to analyze unique resort KPIs
Join Thousands of Hotels Thriving with roommaster
Revenue Intelligence
Data-driven pricing intelligence that continuously monitors demand signals and market conditions to adjust your rates in real-time.
Our AI analyzes competitor rates in real-time and automatically adjusts your pricing strategy
Automatically identify conferences, concerts, sports events, and festivals that impact your market
Set up pricing rules and strategies that the system will follow, giving you the exact level of automation you desire
Access valuable analytics about past and future performance through customizable graphs
Create your perfect technology ecosystem
Connect roommaster with 100+ third-party solutions from door locks, and point of sale to accounting systems, and marketing tools, so your hotel runs like a well-oiled machine.
See how roommaster connects with your favorite tools
24/7 Available Expert Assistance When You Need It Most
Hospitality-Focused Support Specialists
Our team has extensive experience in hotel operations, ensuring they understand your business challenges
Multiple Support Channels
Get help via chat, phone, email, or our comprehensive online knowledge base
Get started with roommaster in three easy steps
01
Set up a 30-minute call with a roommaster expert.
02
See a personalized demo of what roommaster can do for you.
03
Get onboarded quickly with support from our experts and start earning revenue.
Join Thousands of Hotels Thriving with roommaster
Answers to Your Questions About roommaster
How does roommaster handle the complexity of resort operations?
roommaster is designed to manage multiple revenue streams and service types within one unified platform. From room reservations to spa bookings, dining, and activities, everything is coordinated through integrated workflows that eliminate operational silos.
Can we manage group bookings and events effectively?
Yes. Our advanced group block functionality handles complex group scenarios including wedding parties, corporate retreats, and tour groups with specialized booking codes, coordinated billing, and cross-service coordination.
How does the system handle resort-specific amenities like spas and activities?
roommaster integrates with specialized systems through our marketplace of 100+ integrations, or can directly manage bookings for resort amenities through our flexible booking and scheduling tools.
What about seasonal fluctuations in our business?
Our cloud-based platform scales automatically with demand fluctuations, and the intuitive interface means seasonal staff can be trained quickly without extensive technical knowledge.
How do we coordinate between different resort departments?
roommaster provides unified guest profiles and communication tools that ensure all departments front desk, spa, dining, activitieshave access to relevant guest information and preferences for coordinated service delivery.
Can we track revenue from all our different services?
Absolutely. Our comprehensive reporting includes revenue tracking across all service areas, guest spending analysis, and profitability reporting by department and service type.
How does the mobile app work for resort guests?
The roommaster Guest App provides a branded mobile experience where guests can check in, access their rooms digitally, book spa services, make dining reservations, schedule activities, and request services—all from their smartphone.
What kind of implementation timeline should we expect?
Resort implementations typically take 4-6 weeks depending on complexity and integration requirements. We recommend a phased approach that minimizes disruption while ensuring each department receives proper training and configuration.
Join Thousands of Hotels Thriving with roommaster
See how roommaster's unified platform can work for your property. Our team will walk you through features tailored to your specific needs and operations.
