Customer Support
24/7 Expert Support When You Need It Most
We believe exceptional hospitality technology deserves exceptional support. Our team of hospitality specialists is available around the clock to ensure your operations run smoothly.
Available 24/7
Immediate Assistance
Please contact us immediately for any critical issues that may be impacting or disrupting your daily operations.
Account Management
For billing inquiries, account setup questions, and subscription management. We'll respond within one business day.
General Questions
For general support, feature questions, and training needs. Our team typically responds within 2 hours during business hours.
Self-Service Resources
Knowledge Base & Training Videos
The knowledge base and training videos are accessible for all clients with current accounts.
What You'll Find:
Step-by-step setup guides
Feature walkthroughs and tutorials
Best practice recommendations
Video training library
Global Support
24/7 Available Expert Assistance When You Need It Most
Hospitality-Focused Support Specialists
Our team has extensive experience in hotel operations, ensuring they understand your business challenges
Multiple Support Channels
Get help via chat, phone, email, or our comprehensive online knowledge base
"A great product means nothing without great customer support, roommaster has both...''
100+ verified client reviews
Level III GCSC Certified
Join Thousands of Hotels Thriving with roommaster
See how roommaster's unified platform can work for your property. Our team will walk you through features tailored to your specific needs and operations.
