Your Best Concierge, Now Available 24/7 to Delight Your Guests
roommaster Concierge, powered by Sadie AI delivers five-star service around the clock; handling guest queries, and managing bookings; all with the warmth, and know-how of your best concierges.
Stop Losing Revenue to Missed Calls
Every missed call could have led to a booking, upgrade, or loyal customer.
roommaster Concierge captures every call; books rooms instantly, answers any queries, and integrates directly with your PMS.
roommaster Concierge talks like one of us. It knows our room types, answers in different languages, and takes bookings without even sounding robotic. Guests even compliment ‘our receptionist’—they don’t realize it’s AI!
When we first introduced roommaster Concierge, we were a little hesitant. Would guests still book with us if an AI voice agent answered? But from day one, it proved its value. Direct bookings have increased, and guests often compliment the polite and helpful voice that assisted with their reservation.
Why Hoteliers Love roommaster Concierge
roommaster Concierge makes your hotel shine by giving guests the warm, helpful service they love while making your job easier.
Answer Guests Whenever They Call
roommaster Concierge picks up every guest call, day or night, so guests always get help right away instead of a busy signal or waiting for a call back.
Conversations That Feel Real
When guests call with questions about their stay, like room choices or check-in times, they get quick, clear answers that make them feel helped right away.
Making Every Part of a Guest's Stay Easy and Fun
Your international guests receive assistance in their native language, eliminating misunderstandings and creating a welcoming experience.
Support Guests in Any Language They Speak
From pre-arrival questions to post-departure feedback, guests enjoy consistent, personalized service at every touchpoint.
Capture Revenue That Would Otherwise Be Lost
The midnight inquiry that would have gone to voicemail becomes a confirmed reservation. roommaster Concierge converts more inquiries into revenue you can count on.
Let Staff Focus on High-Value Guest Interactions
Your human team is freed from repetitive questions and routine booking tasks, allowing them to dedicate their time and energy to the complex, high-touch guest interactions.
Deliver Consistent Service Regardless of Staff ing Challenges
Seasonal fluctuations, unexpected absences, and the challenge of finding qualified staff no longer impact your ability to provide exceptional service.
Get Data-Driven Insights
Beyond handling guest interactions, roommaster Concierge provides valuable intelligence about guest preferences, common questions, and booking patterns. These insights help you refine offerings, and anticipate needs.
Get started with roommaster Concierge in three easy steps
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We Tailor roommaster Concierge to Your Property
Our onboarding team works with you to customize roommaster Concierge with your property details, room types, amenities, policies, and brand voice. We integrate with your existing systems to ensure seamless operation.
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Your Calls Are Directed to roommaster Concierge
When a guest calls your property, roommaster Concierge answers with your customized greeting. The AI analyzes the caller's needs and responds appropriately; whether handling a reservation, answering questions, or connecting to a human team member for complex situations.
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You Get Results, Insights, and Control
All interactions are recorded, transcribed, and analyzed. You receive real-time notifications for bookings, detailed analytics on call patterns, and a dashboard to monitor performance—with the ability to adjust settings anytime.
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Complete Security and Compliance
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Your hotel data is protected by enterprise-level security controls, independently verified to meet the strictest industry standards for data protection.
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GDPR
Complete European data privacy compliance built-in, so you can serve international guests with confidence while protecting their personal information.
Answers to Your Questions About roommaster
How quickly can we implement roommaster Concierge?
Most properties are fully operational within 3-5 business days of signing up. Our white-glove implementation team handles the entire process, from integration to training.
How does roommaster Concierge handle complex or unusual guest requests?
roommaster Concierge is designed to handle approximately 95% of typical guest inquiries and bookings. For highly complex or unusual situations, roommaster Concierge can seamlessly transfer the call to your designated staff members while providing them with a complete context of the conversation.
Can we customize how roommaster Concierge responds to specific questions?
Absolutely. During implementation, we work with you to customize responses to align with your property's offerings, policies, and brand voice. You can update these settings anytime through your management dashboard.
Who develops roommaster, and what is its connection to Sadie and Valsoft Corporation?
roommaster Concierge is powered by Sadie Technology. Both roommaster and Sadie are part of Valsoft Corporation’s portfolio, a global leader in vertical market software that drives growth and innovation for its companies.
How does AI virtual concierge service work for hotels?
An AI virtual concierge uses advanced voice technology to answer guest calls, respond to inquiries, and manage bookings 24/7. The system integrates with your existing property management software, handles guest interactions in multiple languages, and can be customized to reflect your hotel's specific offerings and brand voice.
What are the benefits of a 24/7 hotel booking system?
A 24/7 hotel booking system ensures you never miss reservation opportunities, regardless of time zones or staffing limitations. This leads to increased booking conversion rates, improved guest satisfaction from immediate response times, and significant cost savings compared to maintaining round-the-clock staff.
Can virtual concierge services handle complex hotel bookings?
Yes, modern virtual concierge services can handle approximately 95% of typical hotel booking scenarios, including room selection, date modifications, special requests, and upselling of amenities. For unusually complex bookings, the system can seamlessly transfer calls to designated staff members.
How do AI voice assistants improve hotel guest experience?
AI voice assistants improve hotel guest experience by providing immediate assistance at any hour, communicating in the guest's preferred language, delivering consistent information across all touchpoints, and remembering guest preferences. This creates a more personalized, responsive service environment.
What are the latest trends in hotel guest communication technology?
The latest trends in hotel guest communication technology include AI-powered voice systems that handle multilingual conversations naturally, sentiment analysis that enables appropriate emotional responses, integration with property management systems for real-time information access, and analytics platforms that transform guest interactions into actionable business intelligence.
Join Thousands of Hotels Thriving with roommaster
See how roommaster's unified platform can work for your property. Our team will walk you through features tailored to your specific needs and operations.
