Complete Hotel Front Desk Operations Managed in One Intuitive Platform
roommaster streamlines your front desk operations with tools designed by people who've managed hotel front desks. Reduce training time, eliminate system switching, and keep guests happy.
Powering thousands of hotel groups worldwide
roommaster is very easy with our channel management, our OTAs, the availability is updated right away. So there’s no delay, doesn’t cause any overbookings
In my years of hoteling, I’ve used different property management systems. roommaster is by far the easiest and most user friendly to navigate with minimal training.
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We were very pleased with roommaster proposal as it was extremely customisable, it offered great flexibility for our hotel with various room types, and the team customized the software perfectly to our needs.
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Your life without roommaster vs with roommaster
Before roommaster
Poor coordination between front desk, housekeeping, and F&B
New staff take weeks to learn complex procedures
Slow check-ins and system delays frustrate guests
System downtime disrupts operations during critical times
High call volume during peak hours leads to missed bookings
Manual reporting from multiple sources
With roommaster
Real-time coordination across all departments
Staff productive in 2-3 hours, not weeks
30% faster check-ins with integrated processing
99.95% uptime keeps operations running smoothly
AI Concierge handles calls 24/7, capturing every booking opportunity
Instant reports with one click
Why Front Desk Managers Choose roommaster
Every feature designed to solve real front desk challenges.
Streamlined Reservation Management
roommaster's reservation system works the way you think drag and drop to assign rooms, see availability at a glance with color coding, and access complete guest histories with a single click.
Real-Time Housekeeping Coordination
Live room status updates mean you always know which rooms are clean, which are in progress, and which need maintenance attention.
AI Guest Concierge
roommaster Concierge answers every call with the expertise of your best front desk agent—24/7, in any language. Handle midnight inquiries, peak-hour rushes, and seasonal staff gaps while your human team focuses on high-value guest interactions.
Group Management
Create custom group codes that let guests book directly through your website, manage room assignments that keep groups together, and handle complex billing arrangements.
Instant Reporting
Get the information you need without waiting for IT or running complex procedures. Daily operations reports, arrival and departure lists, revenue summaries, and occupancy data are available instantly.
Hotel Guest App
Guests can check in with their mobile, access their rooms with their phones, and send service requests directly to your staff.
Join Thousands of Hotels Thriving with roommaster
24/7 Available Expert Assistance When You Need It Most
Hospitality-Focused Support Specialists
Our team has extensive experience in hotel operations, ensuring they understand your business challenges
Multiple Support Channels
Get help via chat, phone, email, or our comprehensive online knowledge base
Get started with roommaster in three easy steps
01
Set up a 30-minute call with a roommaster expert.
02
See a personalized demo of what roommaster can do for you.
03
Get onboarded quickly with support from our experts and start earning revenue.
Join Thousands of Hotels Thriving with roommaster
Answers to Your Questions About roommaster
What makes roommaster different from other front desk software?
roommaster was built specifically for independent hotels by hoteliers. Unlike generic PMS systems, our front desk software reduces training time by 50%, handles 90% of tasks from two main screens, and offers 24/7 support from hospitality experts who understand hotel operations.
How quickly can front desk staff learn roommaster?
Most front desk staff become productive with roommaster in 2-3 hours, compared to weeks with traditional systems. Our intuitive, color-coded interface guides staff through check-ins, reservations, and payments without complex training procedures. This is especially valuable for seasonal staff and high-turnover positions.
Does roommaster integrate with existing front desk operations?
Yes, roommaster seamlessly integrates with 100+ hospitality systems including payment processors, housekeeping software, and channel managers. Our front desk platform eliminates the need to switch between multiple applications, creating a unified workflow for all guest interactions.
What kind of support does roommaster provide for front desk managers?
roommaster offers 24/7 support from hospitality technology specialists who understand front desk operations. Our team includes people who've worked hotel front desks and can resolve issues quickly during critical times like check-in rushes or system emergencies.
Can roommaster handle group bookings and events from the front desk?
Absolutely. roommaster's front desk system includes specialized group management tools for handling wedding blocks, corporate bookings, and tour groups. Create custom group codes, manage room assignments, handle master billing, and import rooming lists all from the front desk interface.
What features should I look for in front desk management software?
Essential front desk software features include integrated reservation management, real-time room status updates, payment processing, housekeeping coordination, instant reporting, and mobile access. Look for systems that reduce training time, eliminate double bookings, and provide 24/7 support specifically for hotel operations.
How can front desk software improve guest satisfaction?
Modern front desk software improves guest satisfaction by speeding up check-in processes by up to 30%, eliminating double bookings through real-time inventory sync, enabling mobile check-in and digital keys, and providing staff with instant access to guest preferences and history for personalized service.
What's the best way to train front desk staff on new hotel software?
Choose software designed for ease of use with intuitive interfaces and color-coded guidance. Look for systems where staff can learn essential functions in hours rather than weeks. Provide hands-on training with real scenarios, and ensure your software vendor offers ongoing training resources and 24/7 support.
How does cloud-based front desk software benefit hotel operations?
Cloud-based front desk software provides anywhere access for managers, automatic updates and backups, 99.95%+ uptime reliability, elimination of on-site server maintenance, real-time synchronization across all booking channels, and the ability to scale during peak seasons without performance issues.
What should front desk managers consider when choosing hotel PMS software?
Front desk managers should prioritize ease of use, training time, integration capabilities, reporting features, payment processing, housekeeping coordination, mobile access, and support quality. Consider systems that handle 90% of daily tasks from minimal screens and offer specialized tools for group bookings and guest services.
How can front desk software reduce operational costs?
Front desk software reduces costs by cutting training time by up to 50%, eliminating manual processes that waste 4-6 hours weekly, reducing double bookings and associated costs, automating reporting and reconciliation, enabling staff to handle more guests efficiently, and minimizing system downtime through reliable cloud infrastructure.
What's the ROI of investing in modern front desk software?
Hotels typically see ROI through reduced training costs, faster guest processing leading to higher satisfaction scores, elimination of double booking penalties, automated processes saving 4-6 staff hours weekly, reduced system maintenance costs, and improved direct booking capabilities that reduce OTA commissions.
Join Thousands of Hotels Thriving with roommaster
See how roommaster's unified platform can work for your property. Our team will walk you through features tailored to your specific needs and operations.
