Hotel Guest App
Put your front desk in your guests’ pockets with the roommaster Hotel Guest App
Hoteliers offer fast, and personalized service, and empower guests to manage their stay right from their smartphones. Less waiting. More control. A smoother stay — powered by roommaster.
Powering thousands of hotels worldwide
Guests absolutely love the convenience of checking in through their phones and skipping the front desk. And with digital keys, they walk right in—it’s made first impressions so much better.
From spa bookings to late check-outs, guests are using the app to order everything. It’s boosted our upsell revenue without extra effort from our staff.
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With the guest app, we’re finally able to compete with the big brands. It gives our guests the same seamless, modern experience they expect from major hotels, right from their phone
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How the roommaster Hotel Guest App Works
Pre-Arrival
Guests download the app to complete the check-in flow, and get property details, directions, and local recommendations.
Digital Key Activation
Activate secure digital room keys directly in the app; no physical cards needed. Works with major lock systems like Dormakaba and Assa Abloy. Keys activate immediately and can be deactivated remotely if needed.
During Stay
Request room service, housekeeping, spa treatments, and maintenance with real-time updates. Access curated local attractions and exclusive hotel offers. Seamless messaging with hotel staff for any needs or requests.
Post-Stay
Room access revokes automatically with personalized stay summary and thank-you message. Prompts for reviews and feedback to improve future experiences. Connects with your loyalty program and offers incentives for future bookings.
Turn Your Guest Experience into a Competitive Advantage
Create a Fully Branded App that Mirrors Your Hotel’s Style
Customize the interface with your logo, colors, and fonts, ensuring a professional, cohesive experience from download to departure.
Enhance Guest Convenience with Powerful Features
Streamlined Check-In and Check-Out
Guests can complete arrival and departure formalities in minutes via the app.
Digital Room Keys
Enable guests to access their room via secure, digital keys inside the app — compatible with providers like Dormakaba, Assa Abloy, Anati, and Miwa.
On Demand Concierge
Allow guests to instantly request room service, request housekeeping, or schedule amenities directly through the app.
Trip Planning Tools
Offer tools like an itinerary builder, packing list, and local recommendations to help guests plan their stay.
Multi-Language Support
Cater to global travelers by detecting their phone’s native language and displaying the app in that language, if set up in the system.
One App, Endless Possibilities
Boost Revenue per Guest
Targeted Upsells
In-App Purchases
Optimize Hotel Operations
Service Recovery
Guest Behavior Analytics
Retain More Guests
Personalized Promotions
Loyalty Program Integration
Ready to make the switch? Let’s work together.
Answers to Your Questions About roommaster
How does the roommaster Hotel Guest App improve guest satisfaction?
The app offers contactless check-in, digital keys, and real-time service requests, eliminating common pain points and delivering a modern, convenient experience. Research shows 62% of guests prefer app-based check-in/out (Statista).
How does the app integrate with my hotel’s systems?
The app seamlessly syncs with roommaster PMS, providing real-time updates for reservations, service requests, and guest profiles, ensuring smooth operations.
What is a hotel guest app?
A hotel guest app is a mobile solution that allows guests to manage their stay via smartphone, offering features like check-in, service requests, and digital keys.
Does my hotel need a guest app?
Yes, a guest app meets modern traveler expectations, reduces front desk workload, and drives revenue through upsells, making it essential for competitive hotels.
What are the benefits of using a hotel guest app?
Benefits include enhanced guest satisfaction, reduced operational costs, increased upsell revenue, real-time communication, and actionable analytics.
What are the most important guest app features?
Key features include mobile check-in/out, digital room keys, real-time messaging, service requests, upsell capabilities, and PMS integration.
How do I choose the best hotel guest app?
Look for customization, seamless PMS integration, mobile-first design, secure data handling, and dedicated support. roommaster Hotel Guest App excels in these areas.
What is the best guest app for an independent hotel?
The transition to roommaster is straightforward and efficient. Our implementation team handles data migration including reservations, guest profiles, and historical information.
Join Thousands of Hotels Thriving with roommaster
See how roommaster's unified platform can work for your property. Our team will walk you through features tailored to your specific needs and operations.
