RMS Cloud Pricing, Plan, And Features: Is RMS Cloud Worth It?

RMS Cloud is a property management system catering to hotels, motels, serviced apartments, and other accommodation types. It offers a booking engine, channel managers, PMS, and payment, all from one platform. You don’t need multiple tools to track bookings, adjust rates, and handle daily operations.

While it's a popular hotel management software, RMS Cloud review forums often point out a lack of support, slow loading, and issues with multiple bookings. 

So, is RMS Cloud pricing really worth your money? What features do you get, and what are the pros and cons? In this article, we answer all these questions and compare RMS Cloud pricing to other tech tools like roommaster so you can decide for yourself.

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RMS Cloud overview: what is it and who is it for?

RMS Cloud is a property management system built for hotels, motels, campgrounds, service apartments, and lettings. It brings reservations, payments, distribution, housekeeping, and reporting into a single cloud platform. The system also offers a booking engine, channel manager, dynamic pricing, and guest engagement features.

The channel manager connects to major online travel agents and global distribution systems (GDS). You get revenue management features like upsell packages, dynamic pricing, and revenue forecasts.  

The booking engine integrates directly into property websites. The event management features let you host events with automated tasks, schedules, and catering coordination.

However, despite its popularity, some users report problems with multiple reservation management and the website’s speed. There are also issues with the response time from the support team. Plus, some reviews point out operational challenges in RMS Cloud due to bugs and occasional malformed data. 

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RMS Cloud pricing structure: plans and tiers

RMS Cloud plans don’t have a specific pricing because the company offers customized quotes according to your property’s size, type, and needs. This lets them understand the hotel’s scale and offer an RMS Cloud pricing package that fits your exact requirements. 

For detailed RMS Cloud pricing information, just fill in the form on the demo page. Their team will contact you. 

Once you book a demo, an expert from the RMS Cloud team will contact you for a 30-minute discovery call. They will ask you questions about your property needs. Then you will get a live and customized demo to show you how RMS Cloud can help your hotel. They will walk you through the feature intricacies and clear any doubts you may have. 

If you like what you see, the team will create an onboarding and implementation plan with a personalized RMS Cloud pricing package. 

In comparison, hotel PMS software like roommaster asks for your property details to create a custom pricing package for you. Besides name and contact info, you will have to put in your locations, property name and type, your title in the business, and the number of rooms you have. Then the roommaster team will analyze your needs and send over a customized quote to your contact. 

The best part about roommaster pricing is that the plan will scale with your property size and operational needs. That way, you never have to pay for unnecessary features.

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Key features of RMS Cloud 

Before you ask for a quote, let’s understand what the RMS Cloud core features are. It will help you decide whether this hotel management software fits your needs. 

1. Property management system (PMS)

RMS Cloud helps you manage daily hotel operations from one screen. You can see real-time reservations, guest profiles, and room availability with the front desk features. Online check-in speeds up arrivals and improves guest experience. 

Housekeeping is easier with the dedicated staff portal, where team members can view, log, and complete tasks on the go. You can set custom cleaning schedules based on room type and stay length. Assign jobs by skill and keep a full audit trail. 

The PMS also tracks inventory to avoid last-minute shortages and connects to a built-in maintenance hub. You can also streamline operations for maintenance by blocking out rooms for repairs and managing contractor work orders in one place.

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2. Revenue management system

RMS Cloud’s revenue management system offers dynamic pricing to adjust rates according to demand, booking trends, stay length, season, and specific periods. You can create upsell packages that add extras like breakfast, early check-in, flowers, and event services. It lets you switch between standard rates and packages as well.

You can see occupancy and revenue forecasts in real time. The system tracks both cash and accrual accounting, so you know exactly where your finances stand. Automated invoicing, overdue account tracking, and debtor management protect your cash flow without manual work.

RMS Cloud also tracks inventory, stock, and assets. Supply forecasting helps you prepare for peak periods to avoid shortages. The platform keeps you compliant with local tax rules as well.

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3. Booking engine

RMS Cloud features a booking engine so you don’t have to solely depend on third-party booking channels. It highlights the USPs of each room and automatically hides sold-out options. Guests can see clear multi-night pricing and only the available rates. They can also book their perfect room and spot on an interactive map of your property.

The RMS Cloud booking engine also shows add-ons like champagne on arrival, late check-outs, breakfast packages, and luxury gift sets. Guests can easily customise the extras at checkout.

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4. Channel manager

The channel manager in RMS Cloud helps you maximise revenue and reach new guests through global booking channels. You can manage change availability, update rates, and reply to guest messages on every channel from one screen. This makes it easier to keep availability and rates consistent everywhere.

You can also connect with corporate bookings, travel agents, and major GDS networks. Another RMS Cloud value is the channel management customizability. You can set rules for how your rooms are sold and decide where your inventory goes. It lets you hold specific rooms for OTAs and reduces last-minute cancellations.

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5. POS

RMS Cloud pricing offers a Point of Sale (POS) system, connecting your reception, restaurants, kiosks, and other outlets. 

You let guests book food, services, and spaces at POS, and your system shows everything inside RMS instantly. It tracks inventory and sales trends and lets you manage orders and monitor outlets.

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Deep dive into RMS Cloud features: benefits and functionality

Beyond the core features, RMS Cloud pricing includes other services to help you manage your property easily and improve guest experiences. Here is an in-depth look at the platform’s functionalities

1. Payment processing 

RMS Pay syncs with reservations in real time, so your team and guests see accurate records instantly. It offers multiple payment methods, reduces chargebacks, and keeps your revenue secure. Here is what the payment feature includes: 

• Flexible payments: Let guests pay online, by link, contactless on arrival, or through Apple and Google Pay
• Automated payment requests: Schedule deposits and full payment requests, send reminders for outstanding balances, and reduce last-minute cancellations
• Protect revenue: Pre-authorise credit cards to hold funds for incidentals and bills, and release them quickly whenever you need
• Resolve disputes faster: Use the native dispute dashboard with PCI compliance and automated guest verification to cut chargebacks by up to 75%
• Quick access to funds: Settle payments within three business days and benefit from an 88% payment conversion rate

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2. Guest experience 

RMS Cloud features include engagement initiatives that keep your guests returning. Here is how:

• Guest portal: Let guests view, manage, and pay for reservations and extras in one secure place. 
• Digital check-in: Self-check-in and check-out cut down waiting times, enhancing guest experience
• Instant messaging: Offers direct chat between the guest and your team through two-way messaging
• Loyalty schemes: Set up loyalty rewards, earning, and point redemption rules, and boost return booking rate with special discounts and seasonal deals.
• Special packages: Share offers and add-ons like breakfast, flowers, champagne, and more for birthdays and special days

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3. Business intelligence 

RMS Cloud gives you the tools to track performance, spot trends, and make smarter decisions with live data. Here’s how:

• Performance dashboards: View revenue, occupancy, and booking data in real time and compare your numbers over the years
• Forecasting tools: Track demand patterns and use occupancy forecasts to adjust pricing and staffing before peak periods
• Custom reports: Use over 200 pre-built reports or build your own
• Multi-property insights: Compare results across your entire portfolio or zoom in on one location
• Financial tracking: Monitor cash flow, operations, and guest behavior to spot and address gaps

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Is RMS Cloud worth It? Pros and cons analysis

RMS Cloud has a centralized system with hotel PMS, revenue management, and guest engagement features. However, some drawbacks often outweigh these benefits, and it’s important you are aware of them before making any decisions on RMS Cloud pricing. 

For example, one G2 reviewer noted that managing multiple reservations and processing their payments has been an issue with RMS Cloud. 

Another G2 user also pointed out in an RMS Cloud review how they faced challenges with multiple reservations on this hotel management software. This review also notes the lack of tutorials and guidance for the platform.

Users also mention a lack of customer assistance, slow loading speed, and data duplication as some drawbacks of RMS Cloud. This has impacted operational efficiency without the necessary support from the RMS team. 

For a more in-depth RMS Cloud pricing review, here’s a side-by-side comparison of the platform’s pros and cons:

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Why is roommaster a good PMS for you?

roommaster also offers a complete hotel management software for all property types. However, unlike RMS Cloud’s bug issues, slow assistance and loading speed, and other operational inefficiencies, our platform offers a smooth property management workflow in one place. Let’s discuss why it’s the better choice for your business in the hospitality industry:

A. Run hotel operations from one control center

roommaster PMS offers reservations, housekeeping, and maintenance with smart automation in one place. Unlike RMS Cloud, where users struggle with multiple reservations and messy data, roommaster helps you manage both single and group bookings with a few clicks. The system sends branded confirmation emails with your hotel’s logo, shows you real-time room status, and even lets you offer gift cards that work across all your hotels. These features simplify operations, reduce manual work, and delight guests with prompt service. 

The roomamster Hotel Guest App lets your guests check in with digital keys and place orders from their phones. Your team gets instant updates, can keep rooms ready on time, and spend more energy connecting with guests. It also has trip planning tools to help guests curate their own experiences.

B. Booking engine

The roommaster Booking Engine integrates directly into your website and supports upsells like early check-in or breakfast. RMS Cloud users complain about slow websites, but our mobile-first design speeds up booking and keeps rates synced. 

It supports multiple languages and currencies, so your international guests will never face any booking issues. You cut down on OTA fees through more direct booking, since guests have a convenient reservation experience in your own booking engine

That’s why hotels using roommaster report 35% more conversion, 15% increase in booking value, and even 60% growth in mobile bookings! 

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C. Channel manager

roommaster connects to 300+ OTAs and major GDS networks like Booking.com, Airbnb, Vrbo, and Expedia with no added commissions. It adjusts room rates multiple times every day and syncs availability and pricing instantly across all platforms. This feature comes with channel performance analytics to refine your distribution strategy as well.

Unlike RMS Cloud, which reviewers say struggles with multi-reservations, roommaster prevents overbookings and offers channel-level analytics to fine-tune pricing and visibility. Plus, it comes with a 99.99% uptime guarantee!

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D. AI Concierge

RMS Cloud lacks tools for real-time and automated voice interactions. But the roommaster AI Concierge answers calls and texts instantly. It can manage bookings, answer queries,  and offer support in multiple languages. It's completely customizable and even learns and adapts with time to your hotel’s specifications for better service delivery. 

This hotel AI agent can suggest activities and take care of dinner reservations. Plus, the system can transfer more complex queries to relevant team members. This feature helps hotels convert phone inquiries into bookings 24/7 and reduces front desk stress during busy hours.

roommaster AI Concierge also brings down your operational costs by 35%, thanks to the detailed analytics on call patterns and insights into guest behavior. 

A simple dashboard puts everything in one place and lets you adjust settings anytime.

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E. Revenue management with dynamic pricing tools

roommaster revenue management helps increase your revenue while still keeping prices competitive. Powered by ampliphi, it continuously monitors booking data,  historical patterns, forward availability, and even cancellation trends. The rule-based yield engine monitors demand and market signals constantly.  That’s how the system applies dynamic pricing with real competitive advantage across all your channels.

roomaster with ampliphi analyzes your hotel’s past performance, anticipates future demand, and offers rate recommendations to protect your ADR and RevPAR. That’s why hotels using this system report a 35% surge in RevPAR and 40% higher ADR. 

RMS Cloud does offer dynamic pricing, but users often report operational challenges. roommaster’s system is simpler, designed for hotels of all sizes, and delivers measurable results. Plus, you get smart pricing recommendations and can set rules and limits for dynamic pricing. 

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F. Payment processing

roommaster Payments runs natively inside the PMS. You can manage deposits, pre-authorizations, and settlements without relying on third-party gateways. RMS Cloud users frequently report frustrations with payment and invoicing related to group bookings. But roommaster makes group billings simpler with speed and precision. 

Moreover, our platform reduces chargeback losses and saves staff 4 to 6 hours a week with automated reconciliation. You can accept global payments with competitive exchange rates. Card transactions are 3X to 5X faster, and you have full PCI DSS and GDPR compliance for secure payment processing. 

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RMS Cloud or roommaster: which one is right for you?

RMS Cloud offers integrated PMS, booking, and revenue tools. The features are fairly customizable for different property types. It also connects to OTAs, supports upselling, and centralizes daily operations in one system, making it a good option for hotels and rentals. 

That said, RMS Cloud reviews frequently highlight slow system speed, data duplication, and inadequate support. It also lacks concierge features and has a steep learning curve.

In contrast, roommaster is built for clarity, speed, and more control in multiple property types. From reliable multi-reservation handling to a smarter booking engine, it upgrades the same core features with workflows that reduce admin costs and maximize revenue. You get prompt support from the team and can learn the whole feature set within hours. Plus, roommaster is completely adaptable to your system.

Want to see how roommaster can transform your operations from day one? Book a free demo today!

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FAQs

1. How much does RMS Cloud cost per month? 

RMS Cloud cost per month isn’t revealed on their website. You have to put in your information on their demo page for RMS cloud pricing details. After the discovery call, the team will create tailored RMS Cloud plans for you.

2. What features are included in RMS Cloud pricing plans?

RMS cloud pricing plans and their features aren't mentioned on their website, as they tailor quotes to your property’s size and needs. However, you can expect features like a PMS, booking engine, channel manager and dynamic pricing. It also offers other revenue management features, guest engagement tools, POS, payment processing, and reporting dashboards.

3. Is RMS Cloud suitable for small hotels?

RMS Cloud offers features for small hotels. However, some reviews say the support and functions aren’t the best for boutique and small properties. A better option is roommaster, which will adapt to your specific needs. The pricing ensures that you don’t pay for unnecessary features. 

4. How does RMS Cloud compare to other PMS systems in terms of pricing?

RMS Cloud doesn’t mention specific pricing plans on its website, as all quotes are customized based on your property’s size and needs. If you are looking for plans with powerful features customized for your property, choose roommaster. You pay for only the features you use. 

5. Does RMS Cloud offer a free trial or demo?

RMS Cloud offers a free demo. However, you won’t get a free trial on this platform

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