Maestro PMS Pricing, Plan, And Features: Is Maestro PMS Worth It?

Many hoteliers hesitate to adopt new technology, worried it will add complexity instead of simplifying daily operations. Maestro PMS often comes up in these conversations because of its structured workflows and strong customer support.

Some users do highlight its ease of use once teams are trained. One G2 reviewer notes that Maestro becomes intuitive over time and that support is responsive when issues arise. That said, this experience is more common among larger, full-service hotels and luxury resorts that have dedicated staff and complex operational needs.

Maestro PMS is built for properties that require deep operational control across departments, which can make it powerful, but also heavier than what many small and mid-sized hotels need. For lean teams or growing properties, this can translate into longer onboarding, higher costs, and features that go underused.

In this blog, we break down Maestro PMS pricing, ideal customer profile, and limitations, compare it with alternatives like roommaster, and help you assess whether Maestro is the right fit for your property size and operational complexity.

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Maestro PMS Overview: What It Is and Who It Is For

Maestro PMS offers a comprehensive, all-in-one solution accessible via both a web browser and a Windows application. The property management system (PMS) provides options to host its Maestro Cloud Platform on-premises, in a private cloud, or in a cloud-hosted environment.  Every deployment option supports modern mobile solutions, contact-free capabilities, and fully responsive web technology, improving the digital experience for guests and staff.

The platform includes an extensive library of open APIs that integrate with more than 800 third-party tools, ensuring that Maestro PMS integrates smoothly with the systems hotels rely on. The company caters exclusively to independent hotels, multi-property groups, and conference centers throughout the hospitality industry. Maestro protects long-term investments by providing software that adapts to changing operational needs. Properties gain flexibility because they can select the deployment model that fits their goals today and shift to another model later without purchasing a replacement system or incurring new licensing fees. 

The platform simplifies transitions and makes it easy for teams to move from on-premises to cloud-hosted environments or back again. It delivers substantial value through transparent Maestro PMS pricing and a dependable Maestro PMS support team that assists properties at every stage. These capabilities help Maestro PMS serve organizations seeking a feature-rich platform that aligns with the demands of the modern hospitality market.

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Maestro PMS Pricing Structure: Plans and Tiers

The Maestro PMS cost is not published publicly, and the company instructs interested properties to contact the Maestro team directly for plan details and custom quotes. The software bases its pricing on property size, operational needs, deployment preferences such as private cloud, and the level of support services required. This approach allows Maestro PMS to offer options that adapt to a wide range of hotel environments, from luxury resorts to vacation rentals.

To understand these pricing details more clearly, we will compare Maestro’s structure with roommaster PMS pricing side by side.

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Key Features of Maestro PMS

Maestro provides an enterprise-level hotel management software platform built on a single database, delivering more than 20+ integrated modules. These modules work together to increase profitability, improve direct bookings, centralize operations, and strengthen guest services through contactless tools and mobile apps. 

The system gives operators complete control of all the features needed to run efficient hotel operations and maintain a personalized experience for every guest. Below are the essential Maestro PMS features every operator should know:

1. Mobile and contact-free guest engagement

Maestro allows guests to manage their stay from any device, including phones, tablets, or desktops. The platform provides real-time, fully integrated tools that let guests personalize their journey and complete activities independently. 

The company originally designed these tools to improve convenience and efficiency, and they now also support touchless interactions that help properties meet health and safety expectations. These tools help teams enhance guest engagement while maintaining smooth communication.

With the mobile and contact-free tools, you can:

• Allow guests to complete preregistration, check-in, and prepayment from any device
• Enable digital registration cards with guest-controlled updates
• Support mobile housekeeping and soft check-in
• Provide mobile key access, kiosk check-in, and iPad self-check-in
• Send two-way SMS messages to guests and staff
• Display itineraries, folios, waivers, spa schedules, and activity forms
• Collect feedback through mobile surveys during and after the stay

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2. Mobile Operations

Maestro’s mobile operations tools work seamlessly with core PMS functions. Staff can move freely across the property while accessing all necessary information, which helps them respond to guest needs quickly and reduce operational friction.

Here’s what you can do with it:

• Monitor activity through a mobile management dashboard
• Collect registrations digitally
• Manage housekeeping from any device
• Handle spa and activity intake forms
• Administer guest surveys on the go
• Give spa therapists direct access to their mobile portal
• Display guest folios instantly
• Manage incidents and communication through GuestXMS messaging

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3. Partner interfaces, open APIs, and GDS/OTA integration

The platform uses direct APIs, HTNG and OTA standards, and widely supported interface tools to ensure every property can expand capabilities without disruption.

With the integration tools, you can:

• Connect to more than eight hundred vendor solutions
• Add new interfaces through Maestro’s evolving API library
• Support OTA, GDS, and third-party connectivity across departments

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4. Embedded payments solution

Maestro’s embedded payment system connects credit card processing directly to the PMS, creating a unified workflow for transactions, reporting, and financial security.

Here’s what you can do with the embedded payments tools:

• Process payments securely through encrypted, tokenized systems
• Access real-time financial reports
• Customize payment methods and currencies
• Scale payment operations as your property grows
• Reduce costs through transparent pricing
• Improve guest satisfaction with faster check-in and checkout
• Strengthen security through PCI-compliant processing

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Deep Dive into Maestro PMS Features: Benefits and Functionality

Now, let us review how each advanced feature elevates your hotel’s efficiency today while laying the foundation for sustained growth.

1. Online booking engine

Maestro offers a scalable, customizable booking engine designed for properties that want to showcase the uniqueness of their properties. The engine supports real-time reservations for rooms, spa services, and activities. 

Meanwhile, fully integrated controls manage rates, availability, and yields, simplifying revenue management and improving direct-booking performance. Here’s how:

• Customize layouts to match property branding
• Deliver mobile-friendly booking experiences
• Manage guestrooms, spa appointments, and activities
• Control real-time rates, inventory, and availability
• Give owners, planners, members, and loyal guests portal access

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2. Guest experience management (GuestXMS)

Maestro’s GuestXMS platform helps properties manage guest communication, track issues, and collect real-time feedback. As a result, operators gain complete insight into guest perceptions and service quality.

With GuestXMS, you can:

• Communicate through guest chat and team chat
• View room performance through a detailed analysis dashboard
• Track reviews, sentiment, and competitor performance
• Manage service opportunities in one location
• Analyze staff engagement and operational metrics
• Customize surveys and monitor responses in real time

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3. Housekeeping and work order management

Maestro’s work order management module supports teams responsible for room care, maintenance, and repair. The module improves communication among departments such as the front desk, housekeeping, and maintenance, ensuring that every room and space is ready on time.

With the housekeeping and work order tools, you can:

• Create unlimited work orders
• Schedule and track maintenance tasks
• Assign tasks to internal teams or external vendors
• Generate recurring work orders in batches
• Receive automated notifications on task assignment
• Track costs, materials, warranties, and billing

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4. Multi-property management

Maestro supports centralized SaaS processing, corporate VPN connections, or standalone property configurations. With this feature, you can:

• Use one database for guest profiles and cross-property recognition
• Consolidate reporting for performance and behavior metrics
• Standardize procedures to increase productivity across all properties

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Is Maestro PMS Worth It? Pros and Cons Analysis

If you want a clear understanding of the platform before you commit, this breakdown summarizes insights gathered from Maestro PMS reviews shared by hotel staff who use the system in daily operations. 

These strengths and weaknesses will help you evaluate whether the software fits your property’s needs.

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Why Could roommaster be a Good PMS For You?

roommaster is purpose-built for independent hotels, hotel groups,  resorts, B&Bs, motels, and vacation rental operators that need more operational depth than lightweight PMS tools but don’t want the complexity or cost of enterprise hotel systems.

Unlike Mestro PMS platform, which is designed primarily for large hotel chains or standardized group operations, roommaster focuses on properties that run complex, real-world workflows with lean teams. It brings together reservations, group and event management, payments, revenue controls, and finance-grade reporting in one system (without forcing hotels into rigid, one-size-fits-all processes).

Built by hoteliers with over 125 years of combined industry experience, roommaster anticipates operational challenges that properties face as they scale. The result is a PMS that simplifies daily work, supports smarter revenue decisions, and gives staff the flexibility to focus on guest experience without overengineering the system for enterprise-only use cases.

1. roommaster Operations Suite

roommaster brings all major property functions together in one easy-to-use system. Front desk operations, housekeeping, maintenance, reservations, and accounting operate within the same environment.

• Reservation Management and Front Desk Management: Speeds up check-ins, check-outs, room allocation, and guest requests.
• Housekeeping and Group Blocks Management: Keeps teams aligned and minimizes mistakes.
• Real-Time Reporting and Analytics: Gives managers instant clarity on performance, highlights trends, and supports faster, more informed decisions.

Your front desk stays organized, housekeeping teams stay on task, and managers access insights without sorting through complicated files.

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2. roommaster Revenue & Finance Suite

The Revenue & Finance Suite strengthens revenue strategy and financial control through automation and intelligent recommendations.

• AI-Powered Revenue Optimization: Proposes dynamic rates based on occupancy, demand, and market patterns.
• Rate Management: Adjusts room prices automatically to improve RevPAR and support higher occupancy during slower times.
• ampliphi RMS Integration: Delivers advanced pricing intelligence that enables quick, data-driven decisions.
• Payments System: Oversees deposits, pre-authorizations, settlements, and refunds within the platform.

Secure card storage and flexible scheduling reduce repetitive financial tasks. Automated reconciliation frees 4 to 6 hours each week, and internal chargeback handling can lower related losses by up to 40%.

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3. roommaster Guest Experience Suite

roommaster enhances every stage of the guest journey while decreasing manual work for your staff.

• Hotel Guest App: Gives guests easy access to check-in, service requests, and property information.
• Guest Communication and Engagement: Centralizes conversations, shortens response times, automates common messages, and supports personalized offers.
• Guest Insights: Records preferences and behavior to help staff deliver more personalized service.

Your team creates smoother interactions, and guests enjoy a more connected and stress-free stay.

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4. roommaster Marketing & Distribution Suite 

roommaster strengthens your online visibility and supports higher direct booking volume. Here’s how:

• Booking Engine: Offers a mobile-friendly, customizable interface designed to raise direct bookings by 15 to 30%.
• Channel Manager: Updates rates and availability across OTAs like Booking.com, Expedia, and Airbnb to prevent double bookings and reduce manual entry.
• Website Builder and Metasearch Tools: Increases online reach and helps potential guests discover your property more easily.

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5. roommaster Concierge 

roommaster Concierge delivers immediate guest support around the clock. Below are some of the key features it offers:

• Instant Response: Manages routine questions, confirms bookings, and forwards complex issues to your team with complete context.
• Multilingual Support: Assists guests from different regions with accurate communication.
• Automation: Answers frequent questions, handles calls consistently, and gives your staff time to focus on high-value interactions.

Guests receive timely answers at any moment, and your team can concentrate on creating experiences that make a lasting impression.

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Maestro PMS or roommaster: Which PMS is Right for You?

Choosing the right PMS ultimately comes down to your property type, operational complexity, and growth plans.

Maestro PMS is a good fit for large resorts and complex hotel groups that require highly structured workflows and have the teams to support a heavier system.

roommaster is designed for independent hotels, boutique properties, resorts, B&Bs, motels, vacation rentals, and growing hotel groups that need enterprise-grade capabilities without enterprise-level rigidity. Its modern, cloud-based platform unifies reservations, housekeeping, group and event management, payments, revenue controls, marketing data, and finance-grade reporting into a single system that’s practical for lean teams and scalable for multi-property portfolios.

That flexibility matters in real-world operations. For example, Hotel Vista Group in Puerto Rico uses roommaster to manage nearly 300 rooms across four all-inclusive properties. roommaster’s centralized database supported seamless property transitions while preserving guest history for targeted marketing. Its reporting and Night Audit tools deliver the financial visibility required for all-inclusive operations, while centralized inventory and OTA management keep distribution consistent across the portfolio.

As Rafy Molina, Asset Manager at Hotel Vista Group, explains:

“As an asset manager, one of the most important things is to have the right information. Having the right information allows you to make the right decisions. roommaster provides us all that information, especially because we are unique, we are an all-inclusive property.”

Book a demo to see how roommaster aligns with your property’s structure today and your growth plans tomorrow.

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FAQs

1. How much does Maestro PMS cost per month?

Maestro PMS provides custom quotes directly to interested hotels. This aligns pricing with the specific needs of independent hotels, luxury resorts, and multi-property groups.

2. What features are included in Maestro PMS pricing plans?

Maestro PMS includes a comprehensive suite of tools for reservations, front desk and desk operations, housekeeping, guest experience management, revenue management, online booking, mobile apps, reporting, and API integrations to streamline hotel operations.

3. Is Maestro PMS suitable for small hotels?

No, Maestro PMS serves large hotel chains or standardized group operations primarily. While it offers robust functionality and scalability, its depth and complexity can be more than what small hotels need, making it a better fit for properties with larger teams and more structured operations.

4. How does Maestro PMS compare to other PMS systems in terms of pricing?

While pricing is not public, Maestro PMS’s flexibility, scalable PMS, and included support provide substantial value for hotels compared to other PMS systems.

5. Does Maestro PMS offer a free trial or demo?

Yes, Maestro PMS offers both a free demo and a free trial.

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