10 Best Concierge Software For Hotels In 2025

Imagine walking into a hotel and your favorite drink is already waiting in the lounge. Even dinner reservations at the hotel’s restaurants are confirmed without you lifting a finger. 

That’s the kind of experience guests expect today. But keeping up with this many variables for all your guests is no small task. You could spend a significant budget on a concierge team. However, investing in a concierge software instead is much more convenient without the overhead costs.

A reliable hotel concierge software lets you manage guest requests, reservations, and personalized services from one place. You can record preferences, handle real-time updates, and communicate quickly so every guest feels attended to. 

For that, you need the right tool. In this blog, we discuss what features you need and list the 10 best hotel concierge software worth your consideration.

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What is hotel concierge software? 

A digital concierge software is a virtual system that handles guest requests, records their preferences, and automates tasks to enhance guest experience. It can suggest activities, arrange transport, book reservations, and even send timely updates, making guests feel cared for at every minute of their stay.

In simplest terms, the best concierge management software is like a smart assistant to automate hotel concierge services. It lets your staff focus on personal interactions while ensuring every guest request is handled quickly and accurately. 

Recent reports predict that by 2025, hotels will manage up to 95% of customer interactions with AI; You can do that too with a concierge software and free up your staff’s time for more personalized guest interactions.

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Key features to look for in hotel concierge software

It’s easy to get lost in long feature lists while looking for the best virtual concierge software. What really matters is whether the tool makes life easier for your staff and keeps guests happy. Here are the key things to pay attention to before choosing one for your hotel:

• Ease of use: Make sure your team can pick it up in less time. Verify if it works as smoothly as your hotel PMS system to avoid confusion and save time
• Guest request tracking: Logs and assigns every request automatically, so your team never misses any detail. See if you can monitor preferences in real-time for better guest relations 
• Preference recording: Saves guest preferences and habits to tailor future stays and send professional but personalized messages
• Booking integration: Lets you manage dining, spa, and activity bookings in one place
• Real-time updates: Enhances guest communication with automated update messages  and instant notifications to staff whenever plans change
• AI capabilities: Offers AI-powered analytics for guest behavior, predicts needs, and suggests personalized services
• Reporting tools: Monitors service quality and spots trends with intuitive dashboards, and combines the data with your hotel PMS system for deeper insights
• Support: Offers fast and reliable help whenever you face any technical issues
• Security: Protects guest and payment data with strong encryption and regular updates

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Best hotel concierge software

Before we get into the details, let’s see how the 10 best concierge software stack up against each other:

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Top 10 hotel concierge software solutions 

Now that you have a basic idea about the best concierge tools for the hospitality industry, here is a detailed overview, features, and more:

1. roommaster (Best for all-in-one hotel management, including AI concierge)

roommaster is an all-in-one hotel management solution to help you deliver fast and personal guest services. roommaster Concierge, powered by Sadie AI, will respond immediately to every call 24/7. Your guests won’t ever face busy signals or callbacks. It can answer questions about room options, check-in times, amenities, and more according to your availability. That’s why our clients have seen a 35% increase in bookings and a 60% boost in customer satisfaction!

Your international travelers get assistance in their own language, creating a warm, welcoming experience. The system records, transcribes, and analyzes every interaction so you always know how well your guests are getting requested services.

Unlike generic concierge tools, roommaster is completely customizable. Our onboarding team will work with you and tailor roommaster Concierge to your exact property details. It will adapt to your room types, amenities, policies, and brand voice, so guests always get the most accurate information

roommaster Concierge also reduces your operational costs by 35%, thanks to the detailed analytics on call patterns and insights into guest behavior. A simple dashboard puts everything in one place and lets you adjust settings anytime.

Key features: 

• AI voice concierge: Answer every guest call and chat inquiry 24/7, making sure there are no missed opportunities. It processes reservations, analyzes guest needs, and offers answers accordingly
• Multilingual support: Assist guests in their native language to avoid confusion
• Transcription: Record and transcribe guest interaction to spot trends, identify common questions, and improve service with real data
• Real-time notifications: Send alerts for new bookings, cancellations, and other guest requests immediately. 
• Performance dashboard: Monitor call volumes, response times, and staff performance in one dashboard
• Analytics and insights: Generate detailed call patterns, guest queries, and booking trends reports
• Complete security: Protect yours and your guests’ personal data with SOC 2 Type 1 security control. roommaster is fully compliant with GDPR regulations as well

Pros:

• Centralized platform: Offers an all-in-one system with PMS, booking engine, channel manager, and payment gateways in a single platform
• Round-the-clock availability: Handles guest calls and chats 24/7 so you never miss a booking or inquiry
• Personalized guest experience: Supports multiple languages and remembers guest preferences to make each stay feel special
• Operational efficiency: Automates front desk operations like handling guest requests, freeing up your team’s time

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Cons: 

• It may take you some time to get comfortable with all the features

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“The best tool for the administration of a hotel, is really easy, saves you time and allows you to streamline and perform optimally processes such as the check-in and check-out of guests, the high effectiveness of internal messaging, room reservation, Follow-up to staff and the best relationship with the client. Management in each of the hotel spaces, management and work staff.”

• G2 review

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2. Eleanor (Best for luxury resorts)

Eleanor’s hotel concierge is a good choice for luxury resorts to refine the guest experience. A standout feature is the in-stay short survey. This lets your guests submit real-time feedback during their stay. That way, you can address concerns promptly.

You also get the general concierge management software features like real-time booking and multilingual support.

Key features: 

• In-stay short surveys: Collect real-time guest feedback during their stay to address concerns quickly
• Personalized concierge service: Assign your staff tasks, reservations, and special requests 
• Guest Profile Management: Store preference details, past stays, and special requests

Pros:

• Instant feedback: The short surveys let you address complaints and concerns immediately to measure guest satisfaction
• Accurate analysis: Task tracking and performance dashboards let you fix service gaps 

Cons: 

• The concierge software is more expensive than the alternatives
• Setting up the system takes time and effort

Pricing 

• Custom pricing 

What are real-life users saying about the tool?

No reviews available.

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3. Sweeply (Best for dedicated guest service portal)

Sweeply stands out with Guest Connect, a mobile-friendly portal that puts control in your guests’ hands and eases your staff’s workload. With a quick QR code scan or booking-linked link, your guests can request late checkout, extra amenities, and housekeeping requests in their own time. They can also report issues like a broken A/C directly from their phones. 

Every request syncs instantly with Sweeply’s backend, alerting staff in real time for faster response and smoother operations. Besides this, Sweeply integrates seamlessly with your hotel PMS system, ensuring efficient coordination across your team.

Key features: 

• Multilingual support: Offers assistance in native languages like Danish, Swedish, Norwegian, Dutch, Bulgarian, and more
• Dynamic issue categories: Set up custom fields with dropdowns to segment issues so they always reach the right team member quickly
• Credit-based task assignment: Add credits to each task and use data to plan future staffing needs

Pros:

• Easy issue addressal: Implement faster routing and resolution with categorised issues 
• Convenient request submission: Let guests request services from their phones

Cons: 

• This software lacks full concierge automation, like booking tours or dining reservations
• If you run a big property, the features won’t be enough for your unique needs

Pricing 

• Housekeeping: €3/room per month
• Maintenance: €2/room per month
• Guest Connect: €1/room per month

What are real-life users saying about the tool?

No reviews available.

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4. Flexkeeping (Best for personalized room service management)

Flexkeeping’s guest service management offers automated room service dispatching, order tracking, and real-time minibar monitoring. It lets you monitor all room service orders in real time. You can spot the most popular drinks and dishes, and when your guests order them. This helps you refine your menu and manage the kitchen easily. 

Key features: 

• Digital minibar tracking: Monitor minibar consumption in real time and prevent lost charges
• Housekeeper’s location: Track housekeeping staff to see who is available and where they are for prompt service delivery 
• Room service analytics: Get live updates on orders, see popular items and peak order times, and adjust kitchen workflow accordingly

Pros:

• Real-time staff coordination: Let housekeeping, maintenance, and front desk teams communicate for quick responses 
• User-friendly interface: The intuitive design lets your staff adopt the system easily

Cons: 

• This hotel guest messaging software mostly focuses on room service and housekeeping rather than full concierge features
• Pricing is a little higher for smaller properties or boutique hotels with tight budgets

Pricing 

• Custom pricing 

What are real-life users saying about the tool?

No reviews available 

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5. Crave Interactive (Best for interactive in-room guest engagement)

Crave Interactive gives hotels a way to offer guests real-time, interactive support right from their rooms. Its AI concierge helps guests place orders, request services, and explore amenities directly through in-room tablets and kiosks. 

Your guests can browse spa treatments, book activities, or order from the menu with a few taps. This keeps guests engaged and helps hotels increase revenue.

Key features: 

• AI-powered in-room concierge: Handle guest requests, orders, and service inquiries directly through tablets or kiosks
• Interactive guest interface: Let guests browse amenities, promotions, and hotel services with a touch-friendly design
• Upsell management: Highlight spa treatments, dining specials, and activities to boost revenue

Pros:

• Boosts revenue: Highlighting promotions, spa treatments, and dining options encourages upsells
• Reduces front desk calls: Guests can handle routine requests themselves

Cons: 

• You will need sets of mobile device in every room, adding hardware costs
• It offers limited personalization compared with dedicated hotel concierge software

Pricing 

• Custom pricing

What are real-life users saying about the tool?

No reviews available

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6. Maestro PMS (Best for guest messaging and sentiment analysis)

Maestro PMS comes with an integrated guest messaging and experience management feature. You can chat with guests via two-way SMS, manage requests as cases, and instantly see all feedback linked to their profiles. 

The real-time insight helps your team respond faster, improve service, and create a smoother, more personalized experience that sets your property apart.

Key features: 

• Guest and team chat with ticketing: Chat directly with guests, coordinate with your team, and manage service tickets by adding details and images for faster resolution
• Sentiment analysis with IBM Watson: Gain insights into guest feedback using machine learning to identify satisfaction trends and areas for improvement
• 360° room analysis dashboard: Track room status, guest requests, and performance data with mobile-optimized reporting tools

Pros:

• Strong online reputation tools: Manage guest reviews and run competitor analysis for a stronger online presence
• Reward-based review collection: Send post-check-in and post-checkout feedback requests with incentives for more responses

Cons: 

• The interface is complex if you need concierge tools with more flexibility 
• The program glitches often

Pricing 

• Custom pricing 

What are real-life users saying about the tool?

“Too many features that cannot be disabled; program glitches; I do not have the ability to make certain changes without having support perform them; random errors that support could not assist with fixing; too many pop up windows for simple processes.”

• G2 review

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7. Intelity (Best for contactless guest experiences)

Intelity’s standout feature is its dedicated concierge dashboard. It gives your staff instant access to guest details, itineraries, and service requests on the go. You can curate VIP packages for guests with this tool. 

Your guests can submit service requests through the app instead of face-to-face interactions. Plus, managers can track transportation, reservations, tickets, and deliveries in real time.

Key features: 

• Digital concierge dashboard: See guest profiles, build custom itineraries, and track service requests like reservations, transportation, and deliveries instantly
• Mobile ticketing and work orders: Manage guest requests, maintenance tasks, and preventive maintenance from one dashboard with updates and staff dispatch on mobile
• Service recovery tracking: Log complaints, track resolution steps, monitor costs, and keep records to prevent future escalations

Pros:

• VIP experiences: Concierge Organizer features help staff plan itineraries and events tailored to high-value guests
• Strong service recovery tools: Tracking complaints and resolutions helps prevent repeat issues and improves guest satisfaction

Cons: 

• You must invest in hardware like tablets and phones for each room to access the contactless concierge features
• The platform is a little too expensive for small and boutique hotels

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“As of now the services offered are unique and good but to use the service, we need a smart device such as phone or tablet which is should be given to guest if required this is costly as compared to previous practice”

• G2 review

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8. Zenya.io (Best for creating branded concierge)

What sets Zenya.io apart from generic concierge software is its fully customizable digital concierge. Your guests access a concierge that mirrors your brand, complete with your own logo, colors, and imagery. 

It shows everything about their stay in one place, including room views, arrival and departure dates, parking details, maintenance updates, available amenities, and even Wi-Fi passwords. Moreover, you can offer online check-in, service requests, and curated local recommendations with Zenya.io. 

Key features: 

• Branded digital concierge: Customize the concierge platform  with your logo, colors, and property images
• Complete guest stay details: Share address, room views, arrival and departure dates, parking info, amenities, Wi-Fi details, and maintenance updates in one place
• Curated packages: Offer mid-stay cleaning, spa services, special celebration packages, with gourmet bundles

Pros:

• Strong branding control: Hotels can fully customize the concierge to reflect their identity and style
• Extra revenue opportunities: The platform highlights add-ons and packages that encourage upsells and cross-sells

Cons: 

• Too many features may overwhelm you if you don’t have a lot of experience with hotel concierge software
• The user interface is a bit clunky 

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“There little thing i don't like a User interface when any user comes to their platform there a lot of time they need to understand all of the system and process so need to implement or improve a quick guide system..zenya provides lots of feature sometimes it's difficult to setup all of the things. A good and user friendly interface is needed”

• G2 review

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9. FCS Concierge Services (Best for digital baggage and valet management)

FCS Concierge Services stands out with its digital baggage and valet management system. It offers real-time guest luggage and vehicle tracking. You also get automated baggage tagging with unique QR codes to simplify the check-in process. 

Plus, the concierge software offers accurate valet records, including vehicle details and photos for quick retrieval and organized service.

Key features: 

• Digital baggage and valet management: Manage luggage and vehicles in real time and use automated tagging
• Centralized guest profile management: Save guest details in one place, including preferences and special requests
• Integrated service request system: Let guests send digital requests

Pros:

• Flexible and scalable: It adapts to small hotels and large resorts easily
• Improves guest satisfaction: Guests don’t have to wait in line to find parking or manage their luggage, making their stay feel effortless

Cons: 

• It’s mostly focused on baggage and valet services, not a full concierge solution
• You get limited customization options for guest-facing interfaces compared to other concierge platforms

Pricing 

• Custom pricing 

What are real-life users saying about the tool?

“Only when the system is down and under maintenance, you will have to manually assign tasks and this happens only once in a blue moon and does not even take hours. Not a hassle at all, all systems and solutions need maintenance so nothing to worry about!”

• G2 review

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10. HiJiffy (Best for guest communication in resorts and hostels)

HiJiffy is a hotel guest messaging software with an AI-powered concierge. It integrates seamlessly with your website, social media, and messaging apps like WhatsApp, enabling your team to manage all conversations in one place.

You also get features like automated FAQs, digital check-ins, in-stay requests, and personalized upselling packages.

Key features: 

• Multi-channel messaging: Manage guest conversations from WhatsApp, website chat, Facebook, and email in one inbox
• Automated FAQs and responses: Answer common guest questions instantly
• Personalized packages: Promote spa treatments, packages, dining, and local experiences according to guest preferences

Pros:

• 24/7 guest engagement: Round-the-clock concierge lets guests reach out anytime via WhatsApp, SMS, and email
• Personalized upselling opportunities: Personalized upselling and cross-selling campaigns boost revenue

Cons: 

• While the tool excels in automating guest communication, it lacks traditional concierge platforms
• Integrating the platform with existing hotel PMS and other hotel technologies is complex

Pricing 

• Basic: €105/month
• Pro: €170/month
• Premium: €350/month

What are real-life users saying about the tool?

• No reviews available

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Benefits of using hotel concierge software

Still on the fence about getting a concierge software? Here are the benefits you will be missing out on if you don’t invest in one: 

• Enhanced guest experience: Deliver personalized recommendations, room service, and local insights to make every stay memorable for every person
• Streamlined operations: Automate tasks like bookings, service requests, and scheduling so the front-desk staff can focus on guest journey and satisfaction
• Increased revenue opportunities: Promote upsells, packages, and special experiences directly through the platform
• Centralized communication: Keep all guest messages, requests, and team updates in one place for quicker responses
• Data-driven insights: Analyze guest behavior, preferences, and service trends to improve operations and offerings

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How to choose the right concierge software for your hotel 

Finding the right concierge software means understanding how your hotel delivers guest expectations and picking the features that support them best. Here is a checklist to help you choose the ideal solution:

• Assess guest touchpoints: Identify repetitive tasks in guest assistance and choose software that simplifies those interactions
• Check integration capabilities: Check sync with your PMS, booking engines, and payment systems
• Prioritize personalization: See if it tracks guest preferences and tailors recommendations
• Test usability: Try demos and free trials to see which platform your team can adopt quickly with minimal training
• Look for scalability: Select software that can handle more guests, rooms, and services as your hotel business grows

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Basic hotel concierge software vs all-in-one hotel management platforms

Many hotel concierge solutions handle basic service requests, messaging, and room orders. But they often miss features like guest personalization, analytics, and integrated revenue opportunities. Now, if you have to invest in multiple hotel management software and integrate them, that’s just another headache on your already overloaded work pile. 

All-in-one concierge platforms like roommaster will help you manage guest requests, track services, monitor feedback, and create memorable experiences; all from one place. You can make daily operations easier, improve guest satisfaction, and discover new ways to delight visitors.

Not only that! You get the roommaster channel manager, front desk services, and even your very own booking engine to get more bookings from your own website..

Book a demo today and discover how easy it is to delight every guest while keeping your team organized!

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FAQs

1. What is hotel concierge software and how does it work? 

Hotel concierge software is a digital tool that helps staff manage guest services, requests, and experiences efficiently. Your guests can place requests through apps, in-room tablets, or messaging platforms, and the software alerts staff in real time. It keeps all guest interactions in one place, allowing hotels to respond instantly and providing guests with personalized services

2. What are the benefits of using digital concierge software? 

Digital concierge software makes guests feel valued with quick responses and personalized services. It reduces errors by keeping all requests in one system, tracks service completion, and highlights guest preferences. For your hotel staff, it makes daily tasks easier, saves time, and allows proactive service. Hotel PMS like roommaster offers all these perks for a high-quality guest experience.

3. How much does hotel concierge software cost? 

Concierge software costs depend on features, property size, and subscription model. Some platforms charge per room, while others offer flat monthly fees. 

4. What features should I look for in concierge software? 

Essential concierge software features are guest requests, real-time notifications, service tracking, analytics, and PMS integration. Extras like personalized guest profiles, upselling options, mobile access, and in-app communication are important too. To get all these in one platform, choose roommaster. It will help you manage bookings, housekeeping, and concierge services smoothly.

5. Is concierge software different from guest messaging platforms?

Yes. Guest messaging platforms focus on communication, while concierge software handles the entire guest experience. The latter also manages service requests, scheduling, housekeeping and provides analytics. Messaging is just one part of a larger system. 

6. What types of hotels benefit most from concierge software?

Hotels of all sizes can benefit from concierge software, but boutique, luxury, and high-occupancy properties get the most. Concierge software helps them manage personalized requests, coordinate staff, and track guest preferences.

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