Mews Pricing, Plan, And Features: Is Mews Worth It?

Mews is a cloud-based property management platform created by former hoteliers to improve guest experiences across hotels, hostels, and serviced apartments. The system helps hospitality industry providers automate front-desk tasks, channel connections, and guest operations while running more efficiently than legacy tools like Oracle Opera or Protel.

Founder Richard Valtr conceived Mews at a hotel he helped open in Prague in 2012, intending to remove the reception desk to enable seamless, guest-focused service. As he shared in a podcast, he expected to build the platform in a year, but ongoing development has kept him focused nearly a decade later. His firsthand hotel experience revealed how outdated PMS models restricted cloud integration and blocked innovation.

Mews began as an iPad‑based app for receptionists in tight front-desk spaces, and the company built a test version within four months at its first client site. The startup remained bootstrapped for its first four years, which forced a lean, agile product approach.

This guide explores the details of Mews pricing, plan tiers, and must‑know features so you can evaluate whether it suits your property’s needs.

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Mews Overview: What is it and Who is it For?

Mews Hospitality Cloud is a modern PMS built for hotels, hostels, and other lodging businesses that want to streamline hotel operations across departments. Over 12,500 properties already use Mews to manage front desk tasks, housekeeping schedules, room rates, and guest communication through one shared platform.

The platform originally focused on reception operations, but now supports a broader set of functions, including spa bookings, upsells, and rate management. Teams can use built-in automations to assign tasks, monitor staff availability, and update room status in real time. One of the key Mews features is the central dashboard that helps hotel teams monitor occupancy, revenue, and team activity at once. The platform also includes AI tools to help personalize the guest experience based on behavior and past preferences.

Despite its forward-looking design, Mews occasionally experiences errors, with some hoteliers noting that once an invoice is issued, it doesn’t appear in the billing tab and must be manually reopened as a bill, an extra step that some find inefficient. 

These trade-offs, plus concerns around online attacks (and data security solutions), make it essential to weigh the overall value of Mews before choosing a plan that fits your property's goals and budget.

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Mews Pricing Structure: Plans and Tiers

Choosing the right plan matters because each hotel faces different needs and budgets. 

Below, you’ll find the full range of Mews plans laid out clearly so you can see how Mews costs align with your operations and deliver value quickly, often within a seven-month return on investment.

A] Independent hotels

If you manage a small or independent hotel, Mews provides three distinct plans, including:

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Essentials

This plan helps manage operations smoothly while increasing direct bookings and reducing friction in daily workflows. It includes features like:

• Mews PMS with a user-friendly booking engine
• Guest portal enabling online check‑in and upselling
• Downloadable reports, perfect for simplifying accounting tasks
• Built-in, automated payments
• Front office automation like Mews Kiosk
• Eight Marketplace integrations
• 24/7 chatbot support

You can optionally layer on Atomize RMS for data‑driven rate guidance and workflow automation, Mews POS for mobile guest ordering and payments, or Bookable Services to add revenue streams such as parking, bikes, or local experiences.

Advanced

Builds on the Essentials package with the Advanced Guest Experience module, including AI-powered Smart Tips, a customizable booking engine on your own site, branded email capabilities, automatic SMS check‑in reminders, and contactless digital key access. 

Add-ons like Atomize RMS, Mews POS, and Bookable Services extend your capabilities further.

Enterprise

Includes all Advanced features plus business-level insights and flexibility. It also added features such as:

• Mews Analytics: Offers advanced financial analytics and interactive dashboards for real-time metrics.
• Mews Open API: API access for booking engine, channel manager, and custom integrations across your tech stack.
• Unlimited Marketplace Access: Access over 1,000 integrations and direct links to Expedia and Booking.com with no implementation fees.

You can also add Atomize RMS, Mews POS, and Bookable Services as needed.

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B] Group (Multi-property)

If you're running more than one property, Mews also offers plans designed specifically for multi-location hotel groups.

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Portfolio

Meets the needs of hotels managing multiple properties by offering operational visibility and brand consistency. Some of its key features include:

• Core Mews PMS functionalities (booking engine, guest portal, reports, payments platform, front desk kiosk, marketplace integrations, 24/7 support)
• Multi‑property booking engine
• Bulk rate management
• Secure, centralized user permissions
• Portfolio dashboard with real-time reporting
• Multi‑Property API
• Advanced Guest Experience (Smart Tips, customized booking engine, branded emails, SMS reminders, Digital Key)
• Mews Analytics
• Optional add-ons: Atomize RMS, Mews POS, Bookable Services

Brand

This plan offers all Portfolio features while unlocking full flexibility with technical and marketplace control.

• Full Open API access
• Unlimited marketplace integration 
• Optional add-ons: Atomize RMS, Mews POS, Bookable Services

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C] Hostel or Long stay

For hostels or long-stay operations, Mews provides dedicated plans that support high turnover and extended bookings.

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Traveler

Supports multiple properties with all Essentials features plus group-level tools such as:

• Mews PMS
• Guest portal and booking engine
• Reports, payments platform, kiosk, marketplace, and 24/7 support
• Advanced Guest Experience tools (Smart Tips, custom booking flows, branded communications, SMS reminders, Digital Key)
• Mews Analytics
• Optional add-ons: Atomize RMS, Bookable Services, Mews POS

Long stay

This plan is suitable for extended‑stay properties (days, weeks, or months). It includes features such as:

• All Traveler features
• Multi‑Property booking engine and centralized user control
• Portfolio dashboard and Multi‑Property API
• Optional add-on: Bookable Services

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D] Add‑ons

You can boost your package with optional tools that drive efficiency and revenue, such as:

• Atomize RMS, to automate rate setting with AI, freeing staff time and improving revenue
• Mews POS, to give your team mobile ordering tools, with inventory and stock tracking upgrades available
• Mews Payments, to handle secure, built-in transactions to simplify check-in and payment workflows
• Premium Support, to deliver priority access to Mews experts via phone or chat, every day

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Mews Pricing (At a Glance)

To give you a complete picture, here's a clear comparison table outlining Mews plans and pricing versus the roommaster PMS pricing:

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Key Features of Mews

Evaluating Mews features helps you understand how the platform adapts to property needs by easing operations and elevating guest satisfaction and experiences.

1. Property management system (PMS)

The Mews platform operates as a modern, cloud-native PMS that hotel staff learn quickly, even with minimal hospitality experience. It runs on the cloud from day one, so managers can access tools securely and reliably anywhere with an internet connection. Built-in automation supports front desk and back office work, freeing staff to focus on guests instead of repetitive tasks. 

The system helps you monetize more than rooms by letting you sell parking, workspace, day-use options, or seasonal offers through a flexible booking interface. Dynamic rate controls let hospitality teams adjust pricing by space, season, or guest type with just a few clicks. Embedded payments, tokenization, and unified invoices keep transactions simple across POS and PMS workflows. 

Moreover, features like the Mews booking engine, a timeline view, smart help center, and detail panel keep reservations, guest profiles, and check-in tasks straightforward. Mews also offers fast deployment, seamless data migration from legacy systems, and a learning platform paired with responsive support to reduce training times. 

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2. Revenue management system (RMS)

Mews pairs with Atomize RMS to deliver AI-driven rate recommendations and apply constraints like minimum stays and arrival rules. Revenue managers retain full control, adjusting pricing strategies in real time while automating routine tasks. The system supports upsells like spa packages, breakfast add-ons, or group deals, and monitors competitor pricing. 

You can also forecast demand, apply group pricing quickly, and track performance across properties. Real-time optimization helps properties capture up to five percent more revenue during high-demand periods.

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3. Hotel POS system

Mews POS serves hotel restaurants with a mobile-first, embedded solution that handles orders, inventory, and payments from one device. Guests can order using QR codes without installing apps, reducing delays and freeing staff to serve rather than accept orders. 

The platform links directly with PMS bookings and payments, giving managers unified reporting that covers both accommodation and food service data points, and driving efficiency in both back-of-house and guest-facing workflows.

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Deep Dive into Mews Features: Benefits and Functionality

Every hospitality team wants tools that work the way they do. Here’s how Mews gives you flexibility, control, and ease with these additional features.

- Mews Open API

If you’ve ever wanted full control over your tech setup, Mews Open API gives you exactly that. You can integrate any bespoke or third-party application, shaping a system that fits your hotel, and not the other way around.

You’ll get documentation that’s built with developers in mind, letting your team design integrations more quickly and accurately. Mews builds both API and interface at the same time, creating a platform that stays user-friendly even when things get complex. That means your operations can grow without being held back.

You can connect key systems, like accounting, housekeeping tools, key cutting, or payment terminals, without jumping through multiple integrations. For properties managing several locations, a single API call can retrieve data across your entire portfolio, making your setup faster and more efficient. Hotels also use the API to add their own custom booking engines, tap into real-time food and beverage data, or tie into POS systems.

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- Mews Marketplace

Need add-ons without the hassle? With over 1,000 certified integrations, each plug-and-play and free of connection fees, you can build a tech stack that matches your brand and operations instantly.

Every integration earns certification from Mews’ Technical Partner Success team to guarantee smooth, reliable connections. As an open platform, Mews supports custom-built tools alongside these integrations, so you get both flexibility and peace of mind.

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Is Mews Worth It? Pros and Cons Analysis

Let’s break down what users love and dislike about Mews so you can make an informed decision. Below you’ll find a side-by-side comparison of the platform’s strengths and weaknesses.

But first, here’s what a G2 reviewer shared after their experience:

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That feedback highlights user expectations around reliability and support, and here’s how pros and cons stack up according to user experiences:

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Why roommaster Is a Good PMS for You?

roommaster delivers all the core features expected from a modern PMS like Mews, but enhances them with workflows designed specifically for independent hotels. For over 30 years, it has helped more than 5,500 properties in over 100 countries manage operations with ease.

The system prioritizes usability and long-term stability while providing powerful tools tailored to the needs of independent hotels. The team behind roommaster brings over 125 years of direct hotel experience, shaping a platform that supports real-world hotel operations from booking to billing.

Here’s how roommaster compares to Mews:

1. Hotel property management system (HMS / HPMS)

roommaster built its cloud PMS specifically for independent hotels, centralizing reservations, front desk duties, housekeeping, maintenance, and finance in a single interface. This consolidation reduces manual navigation and helps staff focus on high-value guest interactions. 

Plus, teams leverage built-in analytics to make informed decisions that boost earnings and improve the guest experience.

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2. Booking engine

roommaster’s Booking Engine offers a mobile-friendly booking engine that syncs directly with your PMS. You tailor booking flows to match your brand identity and target guest segments, while upsell options help lift average reservations. 

This often results in a 15–30% increase in direct bookings, raising margins and deepening guest relationships while syncing inventory in real time.

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3. Channel manager

roommaster includes a Channel Manager, offering real-time syncing with over hundreds of OTAs like Booking.com, Expedia, and Airbnb. That means no more manual updates, fewer overbookings, and more time. 

Hotels report cutting distribution tasks by 85% while gaining broader market visibility. Advanced channel analytics also help fine-tune pricing and visibility strategies

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4. AI voice concierge

roommaster Concierge handles guest calls around the clock, answering routine questions, processing bookings, and managing multi-language support, with a tone that matches your brand. 

The tool connects directly to your PMS, updates inventory and rates in real time, and can transfer complex requests to the right staff with full context. Hotels see measurable lifts in call-based revenue and relief for front desk teams during peak periods.

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5. Revenue optimization

roommaster integrates dynamic pricing tools that monitor demand, competition, and occupancy trends to recommend optimal rates. These tools adjust pricing automatically, helping hotels capture more revenue during peak times and maintain occupancy when demand drops. 

Properties often realize a 15–20% increase in RevPAR within the first year. The also system integrates seamlessly with the AI-powered ampliphi RMS for advanced automation and smarter pricing insights.

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6. Payments

roommaster’s built-in payment system handles deposits, pre-authorizations, and settlements without third-party tools. It supports flexible scheduling and secure card storage, reducing system duplication. 

Handling chargeback cases internally can cut losses by up to 40%, while staff save 4–6 hours weekly thanks to automated reconciliation.

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Mews or roommaster: Which PMS Wins for You?

Mews offers a modern, cloud-based PMS that works well for many hospitality businesses, especially hostels and boutique hotels. But despite its strengths, it may not suit hoteliers who need full control over guest data, payment flows, or more flexible workflows. 

In contrast, roommaster delivers faster performance, better guest data access, and greater control across bookings, payments, and communications, built specifically to scale with independent properties.

Want to see how roommaster can improve your operations from day one? Book a free demo today.

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FAQs

1. How much does Mews cost per month?

Mews offers three pricing tiers for independent hotels, including Essentials, Advanced, and Enterprise. Monthly costs depend on the selected plan, property size, and required features. Each tier includes core PMS tools, while advanced tiers add guest experience upgrades, analytics, API access, and optional add-ons like POS, RMS, and Bookable Services.

2. What features are included in Mews pricing plans?

All Mews pricing plans include core tools like a cloud-based PMS, a guest booking engine, automated payments, a self-check-in kiosk, reporting dashboards, and a limited number of marketplace integrations. Higher-tier plans include advanced guest tools, open API access, financial analytics, and unlimited integration options.

3. Is Mews suitable for small hotels?

Yes, Mews works for small hotels, but pricing may feel high for properties with tight budgets or fewer than 20 rooms. While the system supports small teams with automation, many features are designed for growing portfolios and tech-savvy operators.

4. How does Mews compare to other PMS systems in terms of pricing?

Compared to other PMS platforms, Mews often comes in at a higher price point due to its modular structure, marketplace access, and advanced automation features. However, it lacks transparent pricing, which makes it harder to compare directly without a quote.

5. Does Mews offer a free trial or demo?

Mews does not offer a self-serve free trial. You need to request a demo, speak to a sales rep, and receive a custom walkthrough based on your property type and goals.

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