12 Best Hotel Chatbots In 2025

A guest checks into your hotel late at night after a long flight. The front desk is busy, your phones are ringing, and the guest just wants a quick dinner recommendation and Wi-Fi password. Now,  if they could just call from their room and instantly get what they need, wouldn't that be wonderful? 

A hotel AI assistant as an extra set of hands for your team, ready to deliver just the answers guests need, right when they need them.

Think about how many guest calls your hotel misses after hours or during a busy shift. Every unanswered ring is a potential lost booking. A hotel booking chatbot steps in during the busy hours, fills the late-night service gaps, and even curates activity recommendations without putting extra pressure on your staff.

In this article, we will give you the 12 best hotel chatbots and discuss exactly how you can use them to delight your guests.

‍

What is a hotel chatbot? 

A hotel chatbot is an AI-powered assistant that can communicate with guests through chat and calls. It learns about your property’s offerings and services in detail and answers FAQs and requests accurately, 24/7. A hospitality chatbot can also: 

• Curate recommendations according to the local attractions
• Transfer complex queries to your team members
• Handle bookings, cancellations, and modifications according to availability
• Send reminders about upcoming reservations, check-in, and check-out
• Collect guest feedback to improve service quality 
• Send automated thank you notes and request online reviews
• Record and transcribe calls to understand guests' needs and preferences  

‍

Benefits of hotel chatbots 

Recent reports predict that by 2025, hotels will manage up to 95% of customer interactions with AI. Here is why you should be investing in a hotel AI chatbot as well:

• 24/7 availability: Your hotel guests get highly contextual and instant responses at any hour, whether it’s booking a room at 2 a.m. or asking for late check-out
• Reduced staff workload: Chatbots for hotel industry handle repetitive guest questions so your team can focus on making guests happy
• Boosted direct bookings: An AI hotel chatbot can guide travelers through the direct reservations on your site, helping you save on commission fees
• Personalized assistance:  They use guest history and your local knowledge to curate recommendations for enhanced guest experience 
• Multilingual support: It serves international guests in native languages
• Data-driven insights: Hotel AI assistants record and transcribe interactions for smarter business decisions

‍

AI vs rule-based hotel chatbots 

Rule-based chatbots do exactly what the name says. They follow pre-defined scripts and decision trees and answer guest inquiries according to those specific guidelines. Since the scripts map out possible user queries and keyword recognition, the scope is quite limited. 

AI hotel chatbots, on the other hand, use natural language processing and machine learning to understand context, intent, and even guest sentiment. They adapt to your system and guest preferences over time. That’s why AI chatbots respond more naturally, can personalize interactions according to past behavior, and even offer hotel concierge services.

{{concierge-two}}

Let’s understand the difference between these two hotel chatbots more clearly:

‍

Key features to look for in hotel chatbots 

The best hospitality chatbot should anticipate needs, handle the routine without fuss, and step aside for your team when the human touch matters most.

But how do you find the right one among so many options? Here is a feature checklist you should tick off while looking for a chatbot for the hospitality industry:

• 24/7 guest support: Answers guest requests round-the-clock with contextual answers, accurate room and amenities information, and recommendations
• Customization: Let's you customize the hotel chatbot according to your property and its needs
• Multilingual communication: Connects with international guests in their preferred language to make them feel at home
• Booking management: Handles reservations, changes, and cancellations directly in chat to increase direct bookings
• Personalized recommendations: Make tailored suggestions for restaurant reservations, activities, and services according to guest history and local attractions
• Integration with hotel systems: Keeps data consistent across your hotel PMS system, booking engine, and CRM to improve hotel operations
• Omnichannel presence: Stays available on calls, websites, your hotel app, text messages, and WhatsApp so guests can reach out more conveniently 
• Escalation to staff: Transfer complex queries to the right team without disrupting the flow of guest services
• Analytics and reporting: Transcribes interactions, monitors conversations, and identifies patterns. This helps you understand and improve the entire guest journey

‍

Best hotel chatbots 

Before we get into detailed features and overviews, let’s see how the 12 best hotel chatbots stack up against each other

‍

Top 12 hotel chatbots in 2025 

Now that you know the basics, here are the top 12 hotel chatbots to boost guest satisfaction:

1. roommaster concierge (Best for Unified hotel operations and concierge services)

roommaster Concierge is an AI-powered hotel voice assistant that picks up every single call and answers guest queries 24/7 with the knowledge of an experienced concierge. Guests can book rooms, ask questions, and make special requests anytime, and the system updates your PMS instantly. They never have to wait for a callback or face busy signals. Plus, it can even transfer more complex requests to the right team member. 

And if you are thinking, “How would an AI know my hotel’s amenities and unique services?”, roommaster Concierge is fully customizable. Our onboarding team will work with you to tailor the AI hotel assistant to your property details, room types, amenities, policies, and brand voice. In fact, 60% of guests of roommaster’s partner hotels report feeling more satisfied because of clear query resolutions and booking management.

Our hotel booking concierge speaks multiple languages. That means no room for misunderstandings when dealing with your international guests. Powered by Sadie AI, it analyzes the caller's needs and responds contextually. This eases your workload and improves customer satisfaction. That’s why hotels using roommaster Concierge see a 35% increase in hotel bookings!

With roommaster Concierge, your revenue and quality of service will never suffer because of seasonal fluctuations and the challenge of finding qualified staff. Your team won’t have to deal with repetitive questions and mundane booking tasks. Instead, they can focus on delivering exceptional guest service. 

Key features

• Real-time notifications: Send alerts for new bookings, cancellations, and other guest requests immediately. 
• Performance dashboard: Monitor call volumes, response times, and staff performance in one dashboard 
• Digital concierge services: Recommend local attractions, popular dining spots, and other activities according to guest profiles
• Customization: Tailor the AI greetings, train the concierge with your exact property specifications,  and update analytics settings
• Transcription and analytics: Record and transcribe guest interactions to spot booking patterns and identify common questions. You get a dashboard to monitor performance and improve service with real-time data
• Advanced security measures: Protect your and your guests’ personal data with SOC 2 Type 1 security controls. roommaster is fully compliant with GDPR regulations as well
• Post-stay communication: Send thank-you notes, survey questions, and review requests 

Pros

• Centralized platform: Offers an all-in-one system with PMS, booking engine, channel manager, and payment gateways in a single platform
• Round-the-clock availability: Handles customer calls 24/7, so you never miss a prospective guest inquiry and booking
• Personalized guest experience: Supports multiple languages and remembers guest preferences to make each stay feel special
• Operational efficiency: Automates front desk operations like handling guest requests. Your team gets enough time to focus on high-value guest interactions

{{concierge-three}}

Cons: 

• It may take you some time to get comfortable with all the features

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“When we introduced roommaster Concierge, we were a little hesitant. Would the guests still book with us if an AI voice agent answered? But from day one, it proved its value. Direct bookings have increased, and guests often compliment the polite and helpful voice that assisted them with their reservation.”

Albert Gjoni, Hotel Owner

‍

2. Sadie (Best for implementing AI voice concierge)

Sadie acts like a 24/7 voice concierge for your hotel. It answers calls, takes reservations, manages edits or cancellations, and routes only complex requests to your staff. This way, you never lose a booking because the phone went unanswered.

This AI assistant also detects guests’ emotions and sentiment and provides solutions accordingly. It also provides call analytics and transcripts so your team can track guest needs and improve service. Sadie connects with your PMS, reservation, and POS systems, so you can add AI voice support without changing your existing setup. You get Sadie integration with roommaster AI concierge as well. 

Key features

• AI voice concierge: Handles bookings, edits, and cancellations around the clock
• Smart call routing: Sends complex requests directly to staff while managing routine calls itself
• Call transcripts and analytics: Records and transcribes calls and tracks call volume, guest requests, and conversion rates 

Pros

• No training needed: You can deploy Sadie instantly, as the AI doesn’t need any upfront training from your end
• Protects revenue: The platform reduces chargebacks and no-shows with secure deposits

Cons

• If you don’t have much experience with AI voice agents, the tool may seem a little overwhelming at first 

Pricing

• Lite: $499/month
• Starter: $699/month
• Pro: $999/month
• Unlimited: $1399/month 

What are real-life users saying about the tool?

No reviews available. 

‍

3. Seekda (Best for setting up an AI voice assistant for guest communication)

Seekda Stay acts as a virtual front desk, handling guest calls, booking requests, and FAQs through natural voice interactions. It helps hotels provide consistent, friendly service around the clock, freeing staff to focus on in-person guest experiences.

The platform connects seamlessly with your PMS and booking systems, capturing routine inquiries and smoothly transferring complex requests to staff with full context. Its dashboard lets you monitor performance and fine-tune guest interactions to maintain high service standards.

Key features

• Task escalation: Transfers complex queries and special requests to staff with full context
• Guest interaction dashboard: Monitors performance, tracks inquiries, and allows adjustment of response flows
• Multilingual support: Communicates with guests in multiple languages for international travelers

Pros

• Seamless handoff: Complex requests go to staff smoothly without losing context
• Performance insights: Dashboard analytics help optimize guest interactions and improve satisfaction

Cons

• The platform has a steep learning curve
• Concierge features like activity recommendations aren’t very advanced

Pricing

• Light: Starts from €67/month
• Pro: Starts from €92/month
• Premium: Starts from €125/month

What are real-life users saying about the tool?

No reviews available.

‍

4. Asksuite (Best for implementing an omnichannel inbox)

Asksuite’s AI hotel chatbot helps hotels manage guest interactions across multiple channels without adding pressure on staff. The standout feature is its omnichannel inbox for potential guest messages from Instagram, Facebook, WhatsApp, email, and your website. The AI agents work continuously, answering inquiries and handling simple booking services. 

Your human agents can jump in to solve complex requests with full context and help the qualified leads with reservations. The chatbot can also draft and send routine email responses.

Key features

• Templates: Use templates to answer common guest questions and offer practical solutions
• Lead Qualification: Use the hotel guest chatbot to qualify inquiries and identify high-value opportunities
• Assignment Rules: Set assignment rules for the AI assistant messages for fast and accurate responses

Pros

• Centralized communication channels: Add the hotel chatbot to all your channels and website, allowing guests to get accurate information conveniently 
• Focus on qualified leads: Save time by only giving the qualified leads to human agents

Cons

• Smaller hotels and B&Bs may find pricing less accessible compared to simpler chatbot solutions
• Your teams may need time to get familiar with the setup

Pricing

• Custom pricing 

What are real-life users saying about the tool?

No reviews available.

‍ 

5. HiJiffy (Best for personalized guest engagement)

Hijiffy offers an AI chatbot that detects activity on your booking page and sends personalized messages. If a guest lingers on the booking page or checks out the spa section, the chatbot adapts its conversation in real time, offering relevant prompts and suggestions. This encourages upsells and direct bookings, boosting your hotel revenue.

You also get valuable insights into the hospitality sector from first-party data. This AI-powered chatbot shows you the top 50 most frequent queries from travelers. This helps you understand what guests really want and refine their experiences and strategies.

Key features

• Price comparisons: Offers price comparisons for your rooms in all your communication channels
• CSAT score metrics: Analyzes guest feedback to measure satisfaction and staff performance
• Custom quote: Provides customized pricing for special group bookings  

Pros

• Increased hotel revenue: Encourages timely upsells and conversions by adapting conversations in real time
• Better guest experience: Delivers relevant prompts that match each step of the user journey

Cons

• Beyond automated communication, this AI hotel guest chatbot can’t curate local recommendations like a concierge chatbot can
• Integrating the platform with existing hotel PMS and other hotel technologies is complex

Pricing 

• Basic: €105/month
• Pro: €170/month
• Premium: €350/month

What are real-life users saying about the tool?

No reviews available

‍

6. Voiceflow (Best for building a hotel chatbot from scratch)

Voiceflow lets you design your own AI chatbot and voice agents for your hotel without writing code. You can create custom conversations according to unique guest journeys and embed the chat on your channels. You can also build it to handle customer queries and automate repetitive tasks.

Since you are building the chatbot yourself, integrating it with your CRM, hotel booking engines, and analytics tools is quite easy. This lets you simplify operations and reduce operational costs. 

Key features

• Agent content manager: Control what your AI agent knows, update knowledge bases, and manage responses so it always gives accurate answers to customer queries
• Visual workflow builder: Design codeless custom conversations and variable flows
• Reusable component library: Store and update agent data for easy changes in the hotel chatbot

Pros

• More control for hoteliers: Manage the AI agent’s content and behavior directly through the agent content manager without relying on developers
• Scalable design: Turn it from a simple FAQ bot to a voice AI assistant when you need

Cons

• The platform is not hotel-specific, so you must customize it in detail to fit your hotel operations and guest services
• Designing and refining agents can demand some technical oversight and time 

Pricing 

• Starter: Free
• Pro: $60/month
• Business: $150/month
• Enterprise: Custom pricing 

What are real-life users saying about the tool? 

“The analytics feature is still limited, so if you need more detailed insights about your agents, you’ll need to use a BI tool.”

• G2 review

‍

7. Drift (Best for converting high-intent guest visits on website)

Drift helps hospitality businesses turn their website traffic into paying guests by engaging visitors at the right moment. Its AI chatbot detects when someone is browsing your booking page or checking out offers and starts a conversation instantly.

The platform also gives hotels real-time insights into visitor behavior and intent signals. This means you know which guests are serious about booking and what they are looking for. That way, you can respond with timely and personalized messages that drive action. 

Key features

• AI-powered conversations: Engage high-intent website visitors, provide instant responses, and encourage direct bookings
• Behavior-based targeting: Identify key page activities and trigger personalized messages
• Customer profiling: Build detailed potential guests profiles based on their interactions

Pros

• Improved lead conversion: Find high-intent visitors and get direct bookings on your website
• Reduced drop-offs: Keep guests engaged during the booking process

Cons

• Pricing is a little steep for smaller hotels with tighter budgets
• The platform lacks enough chatbot customization options to suit your branding 

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“The prospector dashboard is occasionally glitchy as in the pop up window expanded view does not always load.”

• G2 review 

‍

8. Duve (Best for task prioritization)

Duve’s AI Agents lets you focus attention on the most urgent matters first. The system analyzes your guest’s tone of voice, their stage in the journey, and the topic of the inquiry. Urgent requests and room service orders rise to the top. This way, your team knows what needs attention first and what can be handled later.

The AI Agents also help you squeeze more value out of every interaction with tailored add-on services and upgrades. Your staff can manage booking requests either manually or with automated approvals. 

Key features

• Manage additional services: Automate upgrades and extras to enhance the stay
• Offer dining options: Suggest and process restaurant reservations and in-room meals directly through chat
• Personalize guest replies: Use reservation data and loyalty status for tailored communication

Pros

• Better time management: Focus on urgent guest matters first for better service 
• More revenue opportunities: Recommend upgrades and additional services without extra workload

Cons

• Smaller hotels might find all the features more than they immediately need
• Configuring add-on services and dining options takes initial effort

Pricing 

• Basic: Starts from $120/month
• Pro: Starts from $150/month
• Premium: Starts from $200/month 
• Enterprise: Custom pricing 

What are real-life users saying about the tool?

No reviews available 

‍

9. Canary Technologies (Best for building your marketing database)

The Canary chatbot feature that really stands out is how it helps you build a marketing database for your hotel during conversations. This helps you plan promotions, create loyalty programs, and re-engage with guests for more future bookings. Besides this, it also offers 24/7 assistance through voice, text, and web chatbots. 

Key features

• Behavioral Marketing Campaigns: Send personalized messages based on guest behavior, such as browsing specific pages on your website
• Unified Inbox: Manage all guest interactions in one inbox

Pros

• Better re-engagement: The marketing-focused guest database helps you plan guest engagement and drive loyalty
• Multilingual support: Canary's AI solutions offer real-time 2-way translations

Cons

• Some features aren’t fully integrated, so you need to log in separately
• The main page and admin view lack flexibility, such as showing the business or guest name, and a combined search option

Pricing

• Custom pricing

What are real-life users saying about the tool?

“Double check the UI and work out any bugs direct with the team in SF (Eric Goldberg is a good guy but go with your designated point of contact of course. IF you feel like you're not getting fast enough or correct answers to setup anamolies/glitches...it's helpful to ask for a senior exec to be CC'd in, ask for a roadmap if you think it's an integration issue w your existing tech stack etc.”

• G2 review

‍

10. Ada (Best for automating complex query responses)

Ada Chatbot’s standout feature is Playbooks, which guides your AI agents through step-by-step workflows for complex customer interactions. It helps you manage even the trickiest situations without needing human input.

Plus, Ada’s AI learns from real conversations and easily responds to open-ended questions. It continuously improves with each interaction for faster and clearer responses.

Key features

• Analytics dashboard: Get insights on call patterns, response times, and user trends
• Speech recognition: Offer guests a chatbot that adapts to real-time spoken language and manages complex problems
• Conversation history tracking: Keep context from past chats for smoother guest interactions

Pros

• Scales easily: Manages multiple conversations at once without compromising quality
• Data-driven insights: Uses call data to refine future interactions and service quality

Cons

• It’s not a hotel-focused AI chatbot 
• You need to understand technical jargon to customize the chat flow 

Pricing 

• Custom pricing 

What are real-life users saying about the tool?

“If you have multiple chatbots on contract with Ada. The chatbots don't connect or aggregate data in any way. this makes for a disjointed experience. In a world where every application has an open API, Ada charges a lot for access to their data API. Pre-built integration are also a little lacking.”

• G2 review

‍

11. Maaz Technologies (Best for hotel chains and resorts)

Maaz Technologies' hotel chatbot’s highlight is its AI Speech Analytics system. This tool detects emotions, identifies trends, and provides actionable insights to improve communication and service quality. Hotel chains and resorts can use this to make sure all their properties uphold a consistent standard of guest service.

Key features

• CRM and PMS integrations: Sync with your Property Management System and CRM tools so booking data, guest profile info, and service requests flow without manual effort. 
• AI-speech analytics and sentiment detection: Analyze guest conversations to detect tone, sentiment, and feedback trends

Pros

• Consistency across properties: Since the chatbot offers extensive integrations, hotel chains can manage all their properties through a consistent workflow 
• Stronger insight into guest mood: AI speech analytics detects tone and sentiment so you know how guests really feel and can respond better

Cons

• The interface is not very beginner-friendly
• This hotel chatbot is more expensive than the alternatives 

Pricing 

• Custom pricing 

What are real-life users saying about the tool?

No reviews available

‍

12. Runner AI (Best for automating front desk operations)

Runnr.ai works as a hotel chatbot that takes over everyday front desk conversations. It automates guest communications and booking updates. The platform also offers digital check-in options for guests. 

Besides that, the hotel chatbot also offers automatic upsell offers, personalized discounts, and analytics. 

Key features 

• Automated messaging: Send guests booking confirmation, amenities overview. and  upsell offers via WhatsApp and SMS
• Upsells and requests: Offer late check-out, breakfast, extras automatically at the right moments, and process guest requests
• Online check-in and payments: Offer digital keys and let guests pay outstanding balances via WhatsApp or SMS

Pros

• More revenue: Upsell offers and instant request processing help you get more out of each booking without piling more tasks on your staff
• Simple setup: Runner.ai takes minutes to set up, making it a good option if you are a beginner with hotel tech 

Cons

• It’s not the best solution to process complex requests
• The hotel chatbot lacks customizations

Pricing

• Professional: €5/unit per month
• Plus: €6.50/unit per month
• Enterprise: €8/unit per month
• Global chains: Custom pricing

What are real-life users saying about the tool?

No reviews available

‍

Use cases for hotel chatbots 

Hotel chatbots are an essential tool for modern hospitality. They make guest interactions faster and ease the workload on the team. Here’s how you can use them for your hotel business:

• Provide instant support: Answer guest questions 24/7, from room availability to service requests
• Table bookings: Let guests reserve tables at your hotel’s restaurant without calling the front desk
• Recommend local activities: Suggest nearby attractions, tours, and events to enhance the guest experience
• Manage check-ins and check-outs: Let guests complete arrivals and departures quickly through chat
• Send personalized messages: Share welcome notes, reminders, and special offers to make guests feel valued
• Handle cancellations and changes: Let guests update reservations instantly without staff intervention
• Collect real-time feedback: Prompt guests for reviews and ratings post stay
• Upsell services and amenities: Recommend spa treatments, room upgrades, and dining specials according to preferences
• Track guest preferences: Remember past interactions to offer tailored recommendations for future visits
• Monitor occupancy and demand: Help staff anticipate busy periods and manage resources 

‍

Basic hotel chatbot vs all-in-one PMS software with AI concierge

Generic hotel chatbots can answer FAQs and manage simple inquiries. But they often fall short when it comes to personalization, upsells, and supporting the entire guest journey. If you rely on multiple tools to cover these gaps, it only adds more work for your staff.

All-in-one platforms like roommaster bring everything together, right from booking services to personalized recommendations. The best part is, it talks how you expect your hotel staff to talk, so guest never feel that the service is impersonal. 

“roommaster Concierge talks like one of us. It knows our room types, answers in different languages, and takes bookings without even sounding robotic. Guests even complement ‘our receptionist’ — they don’t realise it's AI!”

Harley Trudeau, Administrative Assistant, The Lodge At Schroon Lake

Beyond the AI assistant, you can increase direct bookings with the commission-free roommaster booking engine. There is also roommaster channel manager, which updates room availability and pricing in real-time. 

Book a demo with roommaster Concierge today and see how easy it is to run your hotel!

‍

FAQs

1. What is a hotel chatbot and how does it work?

A hotel chatbot is an AI-powered assistant that communicates with travelers across channels like your website, WhatsApp, or social media. This hotel AI assistant answers common questions, handles bookings, and manages guest requests automatically. They also learn about your property’s offerings and adapt to guest needs, for faster and accurate interactions.

2. How much do hotel chatbots cost?

How much a hotel AI assistant costs varies depending on features, number of users, and level of integration with your property management system. Some providers offer entry-level plans starting at a few hundred dollars per month, while advanced AI hotel chatbots with multilingual support and upsell features may cost more.

3. What are the benefits of using AI chatbots for hotels?

Using an AI hotel chatbot improves guest services, reduces staff workload, and increases direct bookings. Hotels can cover the entire guest journey, from booking confirmations to post-stay follow-ups, without gaps in communication. All-in-one platforms like roommaster Concierge give you these benefits in one place. 

4. Do hotel guests actually like chatbots?

Yes, most guests value quick and accurate answers. A hotel AI assistant offers 24/7 support, personalized recommendations, and even upsells that feel relevant rather than intrusive. In fact, hotels using roommaster Concierge see a 35% increase in hotel bookings.

‍

{{cta-strip}}