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Join Thousands of Hotels Thriving with roommaster
The transition to roommaster is straightforward and efficient. Our implementation team handles data migration including reservations, guest profiles, and historical information.
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TL;DR
- The hospitality industry ranks among the top three global targets for cybercrime, with over 514 million hotel records stolen in 2018
- Cybersecurity threats, including malware, data breaches, and phishing scams, expose sensitive guest information and damage hotel reputations
- Hotels collect extensive personal and financial data through PMS and booking systems, making them prime targets for hackers
- Full-scale protection measures like firewalls, POS security, and secure reservation systems, are essential to minimize vulnerabilities
- Employee training is critical, as phishing and social engineering remain leading causes of data breaches
- Protecting customer data through secure, cloud-based property management systems enhances both security and operational reliability
- Investing in strong cybersecurity practices builds guest confidence, safeguards brand integrity, and ensures long-term business resilience
Why Is Cybersecurity Important in the Hospitality Industry?
Can you imagine the implications of data breaches that leak guests' financial information in a hotel? While it sounds unbelievable, cybersecurity threats are quite common in the hospitality industry. According to statistics, the hospitality industry is ranked third behind the finance and retail industries as a target for cybercriminals. In 2018, about 514 million hotel records were stolen globally, according to a report from Cybersmart. That doesn't even include the major Marriott data breach. Cyberattacks in hospitality happen because hotels are often seen as easy targets. A recent study into hacker forums shows that hospitality chain Marriott was mentioned as part of the 28% of easy targets. Unfortunately, what's worse, 70% of hotel guests believe that hospitality businesses don't invest in adequate cybersecurity.
Why Is Cybersecurity Important in Hotels?
Cybersecurity threats are malicious acts, usually seeking to steal or damage data for one reason or another. Meanwhile, the entire concept of hospitality revolves around customers and keeping them happy. It also involves dealing with vast amounts of personal information collected through the reservation system or online booking software. With hotels being data treasure troves, cybersecurity is critical. The most common forms of cyber-attacks include:
- Computer viruses
- Malware
- Data breaches
- DoS (Denial of Service) attacks
In hospitality, the process often begins with compromised credit or debit card details during a hotel stay. This threat weakens the hospitality industry, as online bookings through your hotel booking engine and other payments are usually made via credit cards. Furthermore, they can be hacked through physical card readers and virtually when customers input payment details on websites
What Can Be Done To Improve Cybersecurity in the Hospitality Industry?
Considering the severity and frequency of cyberattacks in the hospitality industry, you need to improve your business's cybersecurity. The goal is to build full-scale protection to minimize the vulnerability of your business to cyberattacks. In addition, you need a plan for handling worst-case scenarios. Two-thirds of data breaches are attacks on corporate servers that store guest information and integrate with on-site property management systems. Hence, it would be best if you considered the following tips to prevent cyberattacks:
Introduce Full-Scale Protection
As a hotel owner, you need to provide full-scale protection. On the technical side, it includes setting up firewalls to protect the hotel management software from data breaches. You also need to secure weak points vulnerable to external attacks, like point-of-sale terminals and the reservation system. Therefore, being vigilant and covering your bases reduces the chances of cyberattacks.
Cybersecurity Training for Employees
If your staff cannot recognize security threats, they are unlikely to avoid or report them. For example, the 2019 State of IT Security Survey found that 30% of staff don't understand malware or phishing. That's why email scams are common in the hospitality industry. As a hotel owner, you need to educate employees about phishing since they are the main entry point for phishers.
Protect Customer Data
One of the most significant risks of cyberattacks for hoteliers is hacking surrounding guest information. Hence, network security is paramount for the success of restaurants and hotels. In addition, cybercriminals are always trying to steal identities and credit card data. That's why it is essential to have a robust property management system to keep your information secure.
Conclusion
If you want to ensure a fantastic experience for your customers, you can rely on roommaster's property management system. Some software solutions offered by roommaster include hotel channel manager, property management, and cloud PMS. For more information on our solutions, contact us at 1 813 288-4900.
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Join Thousands of Hotels Thriving with roommaster
The transition to roommaster is straightforward and efficient. Our implementation team handles data migration including reservations, guest profiles, and historical information.
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Join Thousands of Hotels Thriving with roommaster
See how roommaster's unified platform can work for your property. Our team will walk you through features tailored to your specific needs and operations.
