Top 10 Scheduling & Workforce Management Software For Hotels

Running a hotel means keeping your entire team in sync. From front desk staff and housekeepers to kitchen and maintenance crews, every department must work with precision. Only then can you deliver delightful guest experiences. 

But missed handovers, overlapping shifts, and unexpected absences? Any one of these can throw your entire system off balance, add to your team’s stress, and leave guests less than satisfied.

You need workforce management software to avoid such scenarios. It will monitor attendance and balance workloads. And paired up with scheduling features, you will have smarter shift planning, happier employees, and satisfied guests!

In this article, we give you 10 of the best workforce management software for hospitality and discuss how you can choose the best one for your hotel.

‍

What is workforce management software for hospitality? 

Workforce management software for hospitality is designed to handle the daily challenges of running hotel staff operations. It helps managers create and adjust schedules for different departments and monitor attendance. They also have more flexibility to make quick changes when someone calls in sick or needs extra help.

For your hotel staff, hotel scheduling software helps them plan their week according to the schedule in advance. That means fewer overlaps with personal commitments, a better work-life balance, and increased motivation to serve the guest.

‍

Benefits of hotel workforce management software 

Hotels account for more than 40% of the hospitality workforce management software market, showing just how important these tools have become for the industry. Running a hotel means coordinating multiple teams every day, and the right software makes it easier to balance costs, compliance, and morale while keeping guests happy. Here’s what it brings to the table:

• Lower labor costs: Smarter scheduling and labor forecasting prevent overstaffing and cut unnecessary expenses
• Compliance with labor laws: The system tracks overtime, breaks, and legal requirements for accurate payroll and compliance
• Employee satisfaction: Fair shifts and accurate pay build trust and keep staff motivated
• Guest satisfaction: A well-staffed front desk, kitchen, or housekeeping team means quicker service and happier guests
• Accurate labor forecasting: Historical data helps predict busy and slow periods so you can assign staff more effectively
• Reduced turnover: Better schedules and less burnout encourage employees to stay longer
• Time savings for managers: Automated scheduling and attendance tracking reduce manual paperwork
• Improved communication: Staff can get schedule updates instantly, minimizing confusion and last-minute calls
• Performance tracking: Managers can monitor attendance, overtime, and productivity to support training and reward top performers
• Greater flexibility: You can handle shift swaps and requests in one place, managing the workforce efficiently

‍

Key features to look for in hospitality workforce management software

A hotel labor management software can boost operational efficiency and keep your staff happy. But that’s only if you choose the one with all the right features. Here are the essentials you should look for: 

• Smart scheduling: Build fair schedules that match labor needs with guest demand
• Real-time labor tracking: Monitor staffing levels as they change throughout the day
• Labor forecasting: Use past data to predict busy periods and assign the right number of employees
• Compliance tracking: Automatically follow local regulations, including overtime and break rules
• Time and attendance management: Track attendance, absences, and late check-ins without paper logs
• Time theft prevention: Reduce time theft like buddy punching with digital check-ins
• Mobile access: Let staff view schedules, claim open shifts, and receive updates from their phones
• Payroll integration: Sync hours directly with payroll for accurate and timely pay
• Employee self-service: Let employees submit time off requests or swap shifts without chasing managers
• Analytics and reporting: Gain insights into labor costs, productivity, and scheduling efficiency
• Communication tools: Share updates instantly so no one misses important information
• Multi-department support: Manage front desk, housekeeping, kitchen, and maintenance in one system

‍

Best workforce management software for hospitality

Before we get into the tools in detail, let’s see how the 10 best workforce management software for hospitality compare against each other:

‍

Top 10 workforce management software for hospitality

Now that you know the basics, let’s discuss the top 10  hospitality employee scheduling and workforce management software:

1. roommaster (Best for all-in-one hotel and workforce management software)

roommaster makes hotel workforce management easier with easy-to-use hotel PMS features. Your managers instantly see which rooms are ready, in progress, or need attention. This real-time visibility helps prevent idle time and avoids last-minute stress when check-ins overlap.

roommaster Property Management offers front desk features to handle check-ins, check-outs, and guest details quickly. Staff no longer waste time searching through paper records or multiple screens, which lightens their workload during peak shifts. 

{{pms-one}}

‍

The AI-powered pricing intelligence spots busy days like conferences, concerts, sports events, and festivals in your locality in advance. This helps you plan labor needs and set schedules accordingly for better human capital management.

roommaster Channel Manager syncs rates and availability on every channel and reduces the burden on reservations staff. Without constant corrections and the risk of overbookings through online travel agencies, front desk employees can focus on guests instead of troubleshooting errors. 

The roommmaster Hotel Guest App lets guests access digital keys for check-in and request services on their phones. Staff see the requests and keep the services flowing, maintaining service excellence. Integrations with POS systems, accounting tools, and guest platforms avoid duplicate data entry, saving hours of manual work that otherwise weighs down staff.

You also get roommaster AI concierge to handle routine calls and bookings. This reduces interruptions for front desk teams and frees them to spend more time with guests. Plus, you don’t have to hire a concierge to guide the guests with activities and services. Your managers can check schedules, monitor open shifts, and stay connected from any device. That flexibility keeps the team aligned, even when staff are spread across departments.

{{concierge-one}}

‍

Finally, reporting and analytics show data on occupancy, revenue, and performance trends. These insights help identify when staff are stretched thin and when labor costs are rising. 

The best part? Your employees can learn the entire system within hours. That’s why you can reduce training time by up to 50%.

Key features

• Cloud access: Let managers and employees access schedules, open shifts, and daily operations from any device. Everyone stays aligned, even when away from the desk
• Reporting and analytics: Get insights into occupancy, performance, assign tasks directly to housekeeping staff. It also helps you balance workloads and avoid delays
• Front desk tools: Process check-ins, check-outs, and guest details quickly. Staff don't have to waste time on repetitive tasks
• Revenue intelligence: Use demand signals to adjust pricing. It helps forecast labor needs, so you can schedule staff confidently for peak periods

Pros

• Labor demand forecasting: AI pricing spots high-demand days, helping managers plan staffing needs early
• Performance monitoring: Analytics reveal when teams are overworked or when labor costs rise
• Faster staff training: Simple system brings down the onboarding time and training costs, so new hires become productive quickly
• Operational efficiency: Automating front desk operations like handling guest requests and digital check-in frees up staff time 

Cons

• It may take you some time to get comfortable with all the features

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“The best tool for the administration of a hotel, is really easy, saves you time and allows you to streamline and perform optimally processes such as the check-in and check-out of guests, the high effectiveness of internal messaging, room reservation, Follow-up to staff and the best relationship with the client. Management in each of the hotel spaces, management and work staff.”

• G2 review

‍

2. Unifocus (Best for skill-based work scheduling with AI)

Unifocus stands out for AI-powered and skill-based work allocation. The platform automatically matches open shifts with employees who have the right skills. It also considers compliance rules and labor laws of the hospitality industry. This helps you fill gaps, while employees enjoy more flexibility with guardrails that protect against overworking.

This hotel staff scheduling software also offers real-time surveys to get both guest and staff feedback. You can monitor guest satisfaction, staff performance, and your team’s overall wellness and address gaps quickly.  

Key features

• Demand-based forecasting: predicts staffing needs using historical data, occupancy, and events
• Labor budgeting: Check real-time labor expenses while building schedules, and compare the real cost impact with your initial plan
• Labor compliance: Set daily and weekly overtime, spread-of-hours, and split shift premiums thresholds to maintain compliance rules

Pros

• Smarter shift coverage: AI-driven scheduling matches employees to shifts based on skills, availability, and compliance, reducing last-minute staffing stress
• Faster problem resolution: Real-time guest surveys trigger alerts and let your staff address complaints before they escalate
• Improved compliance: Built-in rules for breaks, overtime, and union agreements protect your hotel against costly labor violations

Cons

• The point system often removes points without explanation
• Customizing housekeeping tasks and routine maintenance isn’t very easy for beginners 

Pricing 

• Custom pricing 

What do real-life users say about the tool?

“It does lack some features (at least the android app does) which are pretty annoying if you need them. For example, at work, we have a point system (like when we have to call off work on a scheduled day or when we are late or if we have a no-call-no-show we get points for those) and every now and then when I want to see how many points I have on my record or when certain points will be reset and removed from my record. That kind of information is not available when using the app.”

• G2 review

‍

3. Harri (Best for time and attendance management)

Harri time and attendance tools help hotels manage staff hours with accuracy and accountability. The biometric time clocks with facial recognition stop buddy-punching and help you calculate billable hours. You get to see alerts for late arrivals, missed punches, and overtime risks, while rules for breaks and deductions follow local labor laws. This makes your payroll more accurate and reduces compliance headaches.

The scheduling features build fair rosters while balancing labor costs and guest demand. Mobile apps allow your staff to check schedules, request swaps, and clock in from their devices, making shift coordination easier in hotel chains. Plus, you get built-in communication features to share announcements and collect quick staff feedback.

Key features

• Meal break and deduction management: Set rules for breaks, define frequency and duration, and let staff confirm or waive the break policy
• POS and time clock integration: Labor data connects with sales data to balance costs with guest demand
• Talent acquisition: Promote your hotel jobs with branded career pages, job board postings to find the best talent 

Pros

• Fair pay practices: Digital break confirmations reduce disputes over deductions and protect compliance
• Staff convenience: Mobile apps let your employees check schedules, request swaps, and manage shifts anywhere

Cons

• You might find the training material a little confusing if you operate outside the US
• The setup takes a considerable amount of time

Pricing 

• Custom pricing

What do real-life users say about the tool?

“The amount of time spent in building the platform is considerable. However, this is offset considerably when in use as all templates and configurations are set”

• G2 review

‍

4. InnFlow (Best for hotel payroll accounting)

Inn-Flow helps hospitality businesses stay on top of their finances with real-time dashboards. You get automated USALI reports, PMS and bank integrations, invoice approvals, and vendor payments. Budgeting and forecasting tools with CPOR metrics make it easier to track performance and strengthen overall performance management in your hotel.

For workforce operations, Inn-Flow connects payroll systems with wage audits, tax filings, and accruals. You can use biometric time clocks, PTO tracking, and tools to streamline scheduling. Features like housekeeping oversight and daily time approvals give managers tighter control over labor costs and staff efficiency.

Key features

• AI-bookkeeping: Automate bookkeeping with AI that codes invoices, reconciles bank and credit card accounts, imports payroll, and reviews P&Ls with hotel-specialist support
• Labor management: Manage workforce with drag-and-drop scheduling, PTO tracking, housekeeping tools, and staffing models based on occupancy and arrivals.
• Business intelligence: Compare performance with other hotels and identify gaps in your service for better productivity

Pros

• Save time: Free hotel managers from repetitive financial tasks so they can focus on creating exceptional guest experiences
• Control labor: Reduce labor cost with optimal staffing while keeping shifts balanced and efficient
• Employee engagement: Accurate and transparent payroll and benefits keep employees happy and motivated 

Cons

• Frontline employees unfamiliar with Smile ID may need extra training
• Figuring out the analytics takes time 

Pricing 

• Custom pricing 

What do real-life users say about the tool?

No reviews available.

‍

5. Softworks (Best for hotel human resource management)

Softworks’ highlight is its human resources feature with benefits administration. You can store employee profiles, training and upskill information, and benefits details securely. Your staff can interact with HR processes easily. This workforce management software for hospitality also helps you design training sessions according to your team’s current skills. 

Your staff can clock in and out, view rosters, request time off, and update personal details directly from their mobile device. That way, they have more control and transparency over their schedules.

Key features

• Employee self-service app: Empower employees to manage shifts, clock in and out, and request time off with mobile scheduling
• eRostering for hospitality operators: Plan and automate shift schedules, create rotas, and reduce conflicts and manual errors
• HR and training reports: Get insights into HR functions, employee performance, and training progress 

Pros

• Employee autonomy: let staff manage their schedules, clock-ins, and time-off requests through the mobile app, increasing engagement and accountability
• Staff upskilling: Identify the training gaps and keep your teams ahead with up-to-date skills

Cons

• It’s more expensive than the alternatives
• Generating reports is often difficult

Pricing 

• Custom pricing

What do real-life users say about the tool?

“The UI is not as slick as i would expect from a high profile company.”

• G2 review

‍

6. Alkimii (Best for managing compliance checklists)

Alkimii's Checklists feature empowers hotel teams to manage tasks effectively using adaptable templates and NFC tags. Your staff can perform physical checks, like fire safety inspections or equipment audits, with strategically placed NFC tags. You get accurate time tracking, automated logging, and instant verification, significantly reducing compliance risks. 

Real-time updates and a detailed task history provide transparency, fostering continuous improvement and a better employee experience. This hotel labor management software also offers shift scheduling, leave management, payroll prediction, and performance tracking. 

Key features

• Team communication: Create custom groups and direct connections among employees with encrypted chat for workforce efficiency
• Track maintenance and incidents: Log maintenance tasks, track incidents, and manage assets for smooth workflow
• Simplify shift scheduling: Manage shifts with presets and drag-and-drop actions

Pros

• Manage maintenance and compliance: Use checklists with NFC to reduce compliance risks and operational disruptions
• Enhance staff management: Give your managers complete visibility into rosters, keeping teams organized and accountable
• Optimize scheduling time: Create and adjust shifts with drag-and-drop tools, reducing administrative burden and ensuring optimal staffing levels

Cons

• Connecting Alkimii with existing PMS, payroll, and HR systems may require IT support
• Small properties with fewer staff will get complex features beyond the necessary tools 

Pricing 

• Custom pricing 

What do real-life users say about the tool?

No reviews available.

‍

7. Fourth (Best for hotel talent acquisition for your hotel)

Fourth is a workforce management software for hotels and restaurants, and it also offers effective recruitment tools. You can connect with the right candidates, track applicants, and automate onboarding. 

This platform also lets you outsource HR tasks, automate compliance, and design employee benefits. You also get basic WFM features like payroll management, attendance tracking, and soft scheduling. 

Key features

• Flexible wages: Offer on-demand access to earned wages to improve employee satisfaction
• Applicant tracking system and onboarding: Connect with the right candidates with integrated ATS and automated onboarding 
• Performance review: Access employee summary with detailed performance report and guest feedback 

Pros

• Talent acquisition: Reduce time to hire and reach a wider pool of candidates, ensuring hotels fill open positions quickly
• Employee satisfaction: Offering personalized benefits and on-demand wages improves employee experience and retention 

Cons

• Some modules may not work on every browser
• The design and interface are not very user-friendly

Pricing 

• Custom pricing 

What do real-life users say about the tool?

“Really mixed bag on browser support...some modules and tasks will work on one browser but not on another, and mobile support is poor except when using app.” 

• G2 review

‍

8. Workforce (Best for hour automation and shift filling)

Workforce's wage and hour automation software enables managers to automatically calculate overtime, pay differentials, and tips directly on the timesheet before payroll processing. This automation reduces the risk of under and overpayments, ensuring accurate and timely compensation for staff. 

Moreover, the shift bidding feature lets you post open shifts and alert staff with a mobile app. Employees can then place bids for these shifts, and your managers can compare the wage costs, qualifications, and shift clashes. This process makes sure you always have qualified staff available. 

Key features

• Benefits administration: Let your staff enroll in medical, dental, vision, 401(k), commuter, and FSA plans through an online portal
• Automated pay calculations: Automatically compute overtime, pay differentials, and tips directly on timesheets before payroll processing, reducing errors and administrative time
• Task management: Add, monitor, and reassign tasks on the go

Pros

• Well-curated benefits: Multiple benefit options improve employee autonomy and satisfaction 
• Optimized workforce: No shift goes understaffed with shift bidding and claim

Cons

• The mobile app often glitches
• The system loads very slowly  

Pricing 

• Custom pricing

What do real-life users say about the tool?

“The mobile app sometimes crashes; you have to close it and open it again so it can let you do certain things like accessing the team's dashboard. The website has a weird way to show you're in a completely different location than the one you're actually at.”

• G2 review

‍

9. M3 (Best for hotel chains)

M3 workforce management software for hotels offers multi-property oversight, besides other staff scheduling tools. You can analyze trends, spot issues, and apply proven strategies throughout your portfolio. This helps maintain a consistent service across all your hotels.

This hotel scheduling software also lets you calculate staff productivity, labor efficiency, and cost per room with built-in hospitality KPIs.

Key features

• Alerts and approvals: define thresholds for hours, breaks, and overtime to act before costs creep up
• Payroll and accounting: Send labor data directly into M3 Accounting Core and your payroll system for faster, more accurate processing

Pros

• Automated financial management: Reduce payroll preparation time and manage complex transactions via predefined application rules, enhancing operational efficiency
• Drive accountability with KPIs: Measure labor efficiency, productivity, and cost per room with built-in hospitality KPIs. Use real data to coach teams, optimize staffing, and improve your bottom line.

Cons

• The software lacks customizations
• Smaller properties will find the system quite overwhelming 

Pricing 

• Custom pricing 

What do real-life users say about the tool?

“Customization is not available, new features are hard to understand”

• G2 review

‍

10. Humanforce (Best for smart team management) 

Humanforce helps hotels address operational challenges with auto-prompt warnings and errors. You can identify compliance and scheduling issues early, visualize labor costs in rostering, and access qualification summaries on the go. 

Other features beyond those include rostering and scheduling tools, and time and attendance tracking.

Key features

• Award interpretation engine: Calculate complex awards and conditions for compliance with evolving labor rules
• Team management: Access staff qualification and build teams that complement each other’s skills
• Talent acquisition: Find the right candidate profiles and personalize candidate journeys 

Pros

• Efficient teams: Create teams that work together without any friction 
• Compliance safety: Auto prompt warnings help you identify unnoticed issues in roastering and payroll

Cons

• It's not the most user-friendly tool for beginners
• It takes time to log in sometimes

Pricing 

• Custom pricing

What do real-life users say about the tool?

“Not a dislike, however we look forward to seeing enhancements including introduction of the multi-level approval being implemented to support those processes requiring more than one approval”

‍

Measuring ROI from workforce management software 

Now, how do you make sure you are getting the best out of investing in a hotel workforce management software? Here are some tips: 

• Labor cost savings: Track reductions in overtime, overstaffing, and unplanned wage expenses after adopting the software. Compare historical labor costs vs. current costs under optimized scheduling
• Time savings: Measure hours saved by managers who no longer spend as much time on manual scheduling, payroll prep, or compliance reporting
• Compliance risk reduction: Estimate avoided penalties or legal costs by using automated award interpretation and accurate time tracking
• Staff productivity and engagement: Run employee pulse surveys. Look at improvements in employee satisfaction, lower turnover rates, and better shift coverage 
• Guest satisfaction impact: Monitor service scores and online reviews. Better staff scheduling and reduced absenteeism create smoother guest experiences and repeat bookings

‍

Basic hotel workforce management software vs all-in-one hotel management software

Basic hotel workforce management software helps you handle scheduling, time tracking, and payroll. But it often falls short when it comes to guest communication, reservations, or managing multiple revenue streams. If you rely on different tools to cover those gaps, it makes operations harder instead of easier.

All-in-one hotel platforms like roommaster bring everything together. You can manage reservations, housekeeping, payments, staff schedules, and even guest profiles from one system. That means less time switching between tools and more time creating great guest experiences.

“I love that I am not always on premise, but I can be anywhere in the world with my laptop, and I can have complete visibility, and it always works.” - Ryan Allison, Owner and President, Wood River Inn & Suites

Not only that! With automated guest messaging, channel management, and detailed reporting, you stay on top of both staff performance and guest satisfaction. It also supports multiple payment gateways, so your staff won’t ever have to struggle with guest billing. 

Book a demo today and see how easy it is to run your hotel with one smart platform!

‍

FAQs

1. What is workforce management software for hospitality?

Workforce management software for hospitality is a tool that helps hotels and resorts manage people, time, and costs more effectively. Hospitality workforce management software handles scheduling, time tracking, payroll, and compliance, making sure staff are where they need to be and paid correctly. It simplifies daily operations for managers while giving employees more flexibility. For example, roommaster automates repetitive tasks and coordinates housekeeping and front desk workloads. This helps staff deliver exceptional guest services without overworking. 

2. How does workforce management software reduce labor costs?

Workforce management software reduces labor costs by matching staff schedules with real guest demand. It helps you avoid overstaffing during slow times and understaffing during peak hours. Hotel labor management software also tracks overtime and breaks automatically, so you don’t pay more than necessary. The result is better control of wages without hurting service quality.

3. How much can hotels save with workforce management software?

How much hotels can save with workforce management software depends on the size of the hotel and how shifts are managed today. Hospitality employee scheduling tools highlight where hours are being wasted and where coverage is too thin, letting managers adjust quickly. Even small savings per shift add up to big numbers across the year.

4. What features should I look for in hotel scheduling software?

You should look for real-time hotel staff scheduling software with mobile access, automated compliance checks, time tracking, and payroll integration in a Hotel scheduling software. Also, check how well the platform offers HR features to keep employees engaged. With roommaster, you can coordinate schedules according to guest requests, automate repetitive tasks, and get insights into employee performance through guest surveys.

‍

{{cta-strip}}