Best Hotel Guest Experience Software

The modern traveller expects fast check-in, tailor-made services, and smart use of their preferences in real time. According to recent industry data, nearly 71% of guests say they are much more likely to choose a hotel with self-service tech and contactless options.

The market is growing fast, too. In fact, the market for hotel and hospitality management software grew from about $7.06 billion in 2024 to $7.57 billion in 2025, and it is expected to reach $10.55 billion by 2030. These stats show the pressure is real to adopt solutions that address guest preferences, requests, engagement, and direct bookings.

Let’s explore the 10 best hotel guest experience software tools that can help you boost guest satisfaction, simplify operations and drive revenue while making your team’s job easier and your guests happier.

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What is Hotel Guest Experience Software?

Hotel guest experience software is a set of tools designed to enhance the guest journey from initial booking to post-stay engagement. The platform integrates seamlessly with hotel operations, including booking engines, guest management systems, and property management systems (PMS), to deliver a smooth, tech-driven service. It focuses on creating a more personalized, connected experience for hotel guests while also improving operational efficiency for hotel staff.

Here’s how hotel guest experience software impacts every stage of the guest journey:

1. Pre-arrival engagement

Software systems help you meet guests' digital expectations before they even set foot in your hotel. This includes smart booking engines that offer real-time pricing, automated pre-stay emails, and personalized upsell offers. Additionally, AI-powered chatbots help handle guest queries, making the booking process faster and smoother.

2. In-stay experience

Mobile check-ins, room key apps, lighting and temperature controls, and service request tools are all part of the technology-driven experience. These tools give guests more freedom, allowing them to control nearly every aspect of their stay with minimal interaction. This creates a more comfortable, seamless environment and contributes to overall guest satisfaction.

3. Post-stay follow-up

Once guests check out, the guest experience doesn’t have to end. Advanced hotel guest experience software sends automated thank-you emails, loyalty offers, and review prompts, ensuring the guest relationship continues. This helps you not only improve satisfaction but also drive repeat bookings.

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Top 10 Hotel Guest Experience Software In 2026: At a Glance

Below, we’ll compare the 10 best hotel guest experience software options side by side, highlighting their key features and pricing to help you decide which one best fits your property.

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Top 10 Hotel Guest Experience Software in 2026

Let’s take a closer look at some of the best hotel guest experience software to see how they can actually help you unify guest data into profits.

1. roommaster

Many independent hotels struggle to keep guest communication clear and consistent because their teams handle several tasks at once and miss chances to build strong relationships. The roommaster Guest Engagement software transforms one-time stays into lasting relationships through personalized, automated communication that feels genuinely human. 

The system uses guest insights to personalize messages with care, helping each hotel guest feel recognized from the moment they arrive until they check out. Hotels use these tools to respond more quickly to guest requests, share helpful details, and offer services that help guide guests to a smoother stay. 

Many properties report a clear lift in guest engagement because the communication feels timely and human, thereby improving guest satisfaction without adding extra pressure on any team member. This approach supports busy hotels that want reliable tools to manage messages while keeping the experience warm, personal, and connected. The impact often becomes clear through higher reviews, 30% repeat bookings, and a steady rise in revenue created through better follow-up and thoughtful digital touchpoints.

Key features

• AI concierge: Offer guest support with human-like conversation and multilingual capabilities using the roommaster Concierge
• CRM module: Create personalized messaging campaigns that arrive at optimal moments throughout the guest journey
• Reputation management: Manage online reviews and guest feedback with AI-powered insights for faster, more effective responses
• Comprehensive guest profiles: Keep rich guest profiles with preferences, stay history, and past interactions 
• Marketing campaign management: Build targeted campaigns using guest segments, booking trends, and behavioral insights 
• Mobile guest app integration: Connect with guests through your branded hotel guest app
• Special occasion recognition: Automatically spot and celebrate birthdays, anniversaries, and milestone visits
• Integrations: Integrate seamlessly with the PMS, booking engine, channel manager, revenue management engine, payments processing, and the hotel metasearch engine

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Pricing

• Custom pricing

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2. Duve

Duve adds online check-in, tailored upsells, digital keys, real-time communication, and a flexible guest app that provides travelers with clear guidance before arrival and throughout the stay. Hotels using Duve often mention how the system helps teams work with fewer delays because every action stays organized in a single, clear workspace that feels easy to navigate. 

Key features

• Digital onboarding: Support smooth arrival steps with clear guidance for every guest
• Upsell automation: Learn guest habits and present timely options that increase sales
• Guest app access: Give travelers helpful details that support simple communication during stays

Pricing

• Available in Basic, Pro, Premium & Enterprise: Custom pricing

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3. Revinate Ivy

Revinate Guests gathers several types of guest information into one clean profile that supports deeper understanding and stronger decision making. The system collects millions of records that update quickly so every email, text, and onsite touchpoint feels timely and relevant for travelers who already expect thoughtful service. 

Hotels use these insights to improve return stays, lift direct bookings, and create more helpful moments across the entire guest journey.

Key features

• Rich profile creation: Gather guest details quickly to support clear insights
• Advanced segment builder: Group travelers using practical behavior filters that guide outreach
• Multi-property visibility: View shared activity across hotels to spot helpful patterns

Pricing

• Custom pricing

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4. ALICE

Alice by Actabl provides guest experience software that helps hotels manage operations, housekeeping, and guest messaging with confidence while increasing staff efficiency and guest satisfaction. The hotel concierge software allows teams to track requests, monitor tasks, and communicate instantly across departments. 

This reduces response times and improves service quality for every guest on the property. Hotels can also monitor performance metrics and operational tasks in real time, enabling managers to make quick, informed decisions that keep both guests and staff happy.

Key features

• Custom itineraries: Easily build professional, branded itineraries that delight every guest
• Local vendor directory: Quickly organize trusted restaurants, vendors, and attractions for recommendations
• OpenTable integration: Make, confirm, and adjust OpenTable bookings directly from software

Pricing

• Custom pricing

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5. Hudini

Hudini allows staff to track preferences, communicate instantly, and manage tasks efficiently for maximum guest satisfaction. The platform uses AI and real-time data to suggest personalized offers that match guest expectations while reducing repetitive staff work. 

The platform connects with over 100 partners, giving hotels flexibility to integrate existing systems. Its features include automated messaging, guest analytics, and self-service options that simplify operations and keep both staff and guests happy. 

Key features

• Hudini Chat: Deliver insights and automatic translations for guests
• Web app: Let guests use a browser app to manage stays effortlessly
• Self-service kiosks: Set up kiosks for check-ins, key issuance, check-outs, and feedback

Pricing

• Custom pricing

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6. GuestTouch

GuestTouch lets teams respond to reviews, collect feedback, and communicate with guests automatically through multiple channels. Hotels can personalize messages, create custom surveys, and monitor reputation metrics for every location.

The platform integrates with popular services, helping staff manage guest engagement efficiently while keeping communications friendly and timely. It also provides detailed dashboards for analytics, reporting, and multi-location visibility so teams can make informed decisions and deliver consistent experiences that keep guests happy and loyal.

Key features

• Reputation management: Track reviews and feedback from multiple channels quickly and effectively
• Guest messaging: Send personalized messages using SMS, WhatsApp, email, and automated triggers
• Guest feedback collection: Design custom surveys and gather actionable insights from every interaction

Pricing

• Reputation Platform: $90/month
• Reputation Platform w/ Managed Response: $99/month
• Guest Messaging Platform: $95/month
• Guest Journey Emails: $60/month

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7. Intelity Messaging

Intelity Messaging allows hotels to effortlessly automate messaging, manage requests, and communicate through multiple channels, including SMS, WhatsApp, and email. You can provide interactive in-room experiences using smart tablets and custom-branded mobile apps to keep guests informed and entertained. 

Similarly, staff can monitor requests, manage check-ins, and deliver services faster with real-time updates that improve satisfaction scores.

Key features

• Mobile check-in and digital keys: Let guests skip the front desk and access rooms securely
• Smart room tablets and guest apps: Provide interactive experiences and request services from in-room devices
• Guest messaging: Send personalized messages and fulfill service requests using AI tools

Pricing

• Custom pricing

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8. HiJiffy

With Hijiffy, you can manage conversations on your website chat, WhatsApp, social media, and email without losing any details or context. The guest experience software enables hotels to automate check-in messages, upselling campaigns, and satisfaction surveys while tracking guest interactions in real time. Staff can assign tasks, monitor performance, and respond quickly to in-stay requests using a single easy-to-use platform. 

Key features

• Digital concierge: Respond to guest requests quickly and deliver personalized attention consistently
• AI booking assistant: Guide guests through reservations and increase direct bookings effectively
• The HiJiffy Console: Manage all messages, guest requests, and analytics from one central platform

Pricing

• Basic: Starts at $115/month + $109 setup fee for each 5 properties
• Pro: Starts at $190/month + $449 setup fee for each 5 properties
• Premium: Starts at $390/month + $699 setup fee for each 5 properties
• Enterprise: Custom pricing

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9. Kipsu

With Kipsu, you can answer questions on WhatsApp, SMS, Facebook Messenger, and other channels without missing any details. Staff can manage conversations together using a shared inbox that tracks history and maintains context for every interaction. 

The guest experience software allows teams to automate pre-arrival messages, in-stay requests, and post-stay surveys to improve satisfaction and loyalty. 

Key features

• Omnichannel messaging: Respond to guest messages quickly across multiple platforms consistently
• Staff-facing mobile app: Communicate with guests from any location using a single device
• Exceed FCX platform: Manage work orders, maintenance, and housekeeping tasks efficiently

Pricing

• Custom pricing

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10. Canary Guest Experience Platform

Canary gives hotels guest experience software that helps staff communicate quickly and personally with every guest. You can manage all messages across multiple platforms while keeping the team organized and informed in real time. 

The platform allows staff to track housekeeping, maintenance, and guest requests from a single web-based dashboard without downloading any apps. Managers can customize the system to highlight hotel branding and create memorable experiences for every visitor.

Key features

• Guest messaging: Handle guest messages immediately on SMS, WhatsApp, or web chat
• Dynamic upsells: Let guests book upgrades, amenities, and extras before or during their stay
• Digital compendium: Keep hotel information digital and easy for guests and staff to access

Pricing

• Custom pricing

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Essential Features Independent Hotels Should Prioritize

Independent hotels want guest experience software that helps staff connect personally with every visitor. Picking the right features can improve guest satisfaction and make daily hotel operations feel much easier:

• Mobile-first communication: Guests spend most of their day on their phones, so tools that support SMS or WhatsApp let hotels communicate instantly in ways guests already enjoy. Quick messaging helps respond to questions, share updates, and promote offers while the guest experience is still fresh.
• No-download access: Guests prefer simplicity, so platforms that work through links or QR codes let them interact immediately without installing apps. This reduces friction, increases engagement, and makes it easier for staff to deliver service efficiently.
• Unified communication hub: Centralizing all messaging across SMS, WhatsApp, email, and social media gives staff a single place to manage guest requests. This avoids missed messages, keeps histories accessible, and helps teams hand off conversations smoothly between departments.
• Real-time analytics: Reports and dashboards track guest feedback, upsell success, and operational efficiency, providing staff with actionable insights. These insights help managers make smarter decisions, fix issues quickly, and improve both revenue and satisfaction.
• Seamless PMS integration: Connecting your software to your PMS keeps reservations, billing, and housekeeping requests automatically synchronized. This reduces manual work, avoids errors, and ensures guests receive consistent service from the moment they book until they check out.
• Smart upselling: Personalized recommendations for room upgrades, amenities, or services increase revenue while making each stay feel tailored. Guests enjoy offers that match their preferences, and staff can deliver them without interrupting daily operations.

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Understanding the Complete Guest Journey

When a hotel uses smart guest experience software, it gets to map and act on every moment in a guest’s stay, from anticipation before booking all the way to post‑stay feedback. Recent insights show that global guest satisfaction is climbing again, with the Global Review Index (GRI) jumping 1.1 points in Q1 2024 compared to the same period last year. Hotels also improved how quickly they respond to reviews, cutting the average positive review response time to just 3.3 days.

Here’s how a tool that understands the whole guest journey makes a real difference:

• It helps teams personalize every interaction, from pre‑arrival messages to in‑stay upsells.
• It tracks feedback in real time, letting staff fix problems right when they happen.
• It ties guest sentiment back to revenue and operations so hotels can make smarter decisions.
• It connects all guest touchpoints, including booking, messaging, service requests, and reviews, in a seamless flow.

With the right software, you can manage all guest touchpoints from a single central dashboard with no hassle. For example, if you want to send personalized messages straight to guests’ phones, a mobile-first solution makes it simple. Conversely, if you're going to automate upsells, feedback collection, and check-ins, then a platform with automated guest journey features will save time. 

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The ROI of Guest Experience Software

When you invest in guest experience software like the roommaster Guest Engagement software, the return often shows up faster than you think, and in clear, measurable ways:

• Revenue increases: Hotels using AI‑powered upselling platforms report up to a 35% increase in revenue, thanks to personalized, timely offers that guests actually want. Better guest messaging also encourages more direct bookings, reducing reliance on costly OTA commissions and improving lifetime revenue from repeat business.
• Cost reductions: Automating routine messaging and service requests frees your team to focus on high‑touch guest care rather than repetitive tasks. Centralized messaging reduces back‑and‑forth phone calls and duplicated work, and faster automated workflows reduce human errors in service delivery.
• Guest Satisfaction Improvements: Many hotels now respond to reviews in around 3.3 days on average because of AI‑driven guest engagement, which builds trust and loyalty. Research from 2025 shows that a one‑star increase in review score can boost a hotel’s RevPAR by 5–9%, making improved satisfaction directly profitable.

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How to Choose the Best Hotel Guest Experience Software for Your Business?

First off, think about what you really want to improve. Do you need better pre-arrival messaging? More upsells? Faster response to guest requests? Clarifying your goals helps narrow down the right solution.

Here are the key factors to evaluate, plus why they matter:

• Guest communication channels: Pick a tool that supports multiple channels, such as SMS, WhatsApp, email, and chat. That way, you reach guests where they already are, which boosts engagement and satisfaction.
• Automation capabilities: Look for software that automates parts of the guest journey, whether it’s pre-stay messages, upsells, check-in instructions, or post-stay surveys. Automation saves staff time and keeps guest communication consistent without burning out your team.
• Integration with PMS and other systems: Your guest experience platform should talk to your PMS, CRM, and payment systems. This helps keep guest data unified and lets you manage bookings, billing, and guest history without manual effort. 
• Scalability and usability: Choose software that grows with you. Whether you plan to expand rooms or open new properties, you’ll need a solution that supports your future scale. Also, make sure it’s easy for your staff to adopt, as steep learning curves kill adoption.
• Support and reliability: Good support matters. A system that offers 24/7 support or robust documentation ensures you’re never stuck if guests are waiting or issues arise.
• Budget and pricing model: Compare not just license fees, but the total cost of ownership. Some platforms charge per room, others per user or per feature. Factor in implementation and integration costs too.

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Transform Your Guest Experience Today!

If you haven’t yet invested in a guest experience platform, now is your time to do so! With roommaster Guest Engagement tools, you can welcome every guest personally, offer AI‑powered support around the clock, recommend services that match their tastes, and follow up thoughtfully after they go. 

As a result, their loyalty grows and they come back again. That’s the difference between a transaction and a relationship. Here’s what it means for various teams:

• General Managers: Track room status and operations in real-time to reduce waiting times and increase revenue
• Marketing Teams: Use guest data to design campaigns that target the right segments without switching between multiple systems
• Front Desk Staff: Focus on guest interaction instead of manual coordination with housekeeping and other teams
• Guests: Make every guest feel recognized, valued, and cared for from booking to post-stay follow-up

Book a demo to see how your hotel can start building genuine, lasting relationships today.

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FAQs

How does hotel guest experience software benefit hotels?

Hotel guest experience software helps hotels deliver personalized stays, respond to requests faster, and track guest feedback in real time. This improves satisfaction, boosts repeat bookings, and increases revenue while making staff workflows more efficient.

What are the latest trends in hotel guest experience technology?

The latest trends include AI-powered chat support, mobile-first messaging, automated upselling, and real-time feedback tracking. roommaster leverages these trends to help hotels anticipate guest needs, send personalized offers, and streamline operations for a smoother, more engaging guest journey.

How can hotels improve guest experience using technology?

Hotels can use tools to send personalized pre-arrival messages, automate service requests, and recommend tailored amenities. Technology allows staff to focus on high-touch interactions while ensuring every guest feels valued throughout their stay.

What's the difference between guest experience software and a property management system?

A property management system handles reservations, billing, and housekeeping. All-in-one PMS and guest experience software like roommaster focuses on personalizing communication, tracking feedback, and automating upsells. Together, they create a complete view of operations and guest interactions.

How much does hotel guest experience software cost for independent properties?

Costs vary based on features and property size, but roommaster offers scalable plans for independent hotels. Pricing depends on modules, number of users, and automation capabilities, making it possible for small and mid-sized hotels to access powerful guest experience tools.

Can small hotels afford comprehensive guest experience technology?

Yes, roommaster provides solutions designed for smaller hotels, offering flexible pricing and modular features. Even limited-budget properties can implement tools for messaging, feedback, and upselling, helping them compete with larger hotels while improving guest satisfaction and loyalty.

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