Best Front Desk Software For Hotels

10 Best Front Desk Software for Hotels

Imagine a busy day at your hotel. A guest’s reservation isn’t showing up in the system. Another group is waiting for updates on their rooms. Meanwhile, the phone is going off the charts with new requests. Such nightmares can very well happen at your front desk and quickly snowball into overbookings, delays, and frustrated guests (but only if you don’t have the right tech). 

77% of hotel operators think technology is important for driving guest loyalty, while 68% say it boosts employee productivity. But why?

The best hotel front desk software takes the pressure off by automating check-ins, syncing room availability, and communication. In this article, we list the 10 best hotel front desk software and explain how to choose one for your hotel to run daily operations smoothly.

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What is Hotel Front Desk Software?

Hotel front desk software is a key component of a property management system that manages guest-facing tasks such as check-ins, check-outs, reservations, and room assignments. It provides real-time updates on room availability, streamlines scheduling, and centralizes guest information to keep hotel operations efficient.

For example, when a guest checks out, the staff can mark the room as vacant, notify housekeeping, and update availability across booking channels. It also helps maximize direct bookings by syncing rates on your hotel’s website and integrating with online travel agencies.

A hotel PMS system with reliable front desk software reduces manual errors, saves staff time, and generates insights into occupancy and revenue, which ultimately improves both service quality and the guest experience.

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Key Features to Look For in the Best Hotel Front Desk Software

With 81% of hotel operators believing technology will drive success in the next five years, finding the right front desk software is a must. But how do you choose the right one among so many options out there? 

Here are some must-have features to look for:

• Automated check-ins and check-outs: Long queues at reception can frustrate your guests and add pressure on the team. Find tools with automated check-in options like self-service kiosks, mobile apps, and QR codes, so guests can skip the line and enjoy a smoother check-in
• Reservation management with real-time data synchronization: Managing multiple reservations across online bookings, group bookings, and walk-ins separately leads to errors and overbookings. Front desk software for hotel management centralizes everything in one dashboard, syncing updates instantly to keep availability accurate everywhere and boost operational efficiency
• Direct booking support: Relying only on third-party platforms and travel agencies eats into profits. The best hotel front desk operations software offers an integrated booking engine for your website, encouraging guests to reserve rooms directly. This cuts commission costs, increases revenue, and gives hotels greater control over pricing and promotions
• Guest communication tools: Manual confirmation and reminder emails take up staff time and increase the chance of miscommunication. A strong front desk system automates pre-arrival messages, check-in instructions, and post-stay follow-ups, which strengthens relationships and shows the role of hotel front desk software in enhancing guest experience
• Housekeeping and task coordination: Manual assignments can delay cleanings or result in missed room readiness. Front desk software automatically assigns and tracks housekeeping tasks in real time,  making sure that your rooms are always prepared for arriving guests
• Integrated payments: Switching between booking records and payment processors slows down operations and creates errors. Look for a reliable property management system (PMS) with front desk software that has integrated payments to support cards, wallets, and contactless methods, while securely logging all transactions in one place
• Reporting and analytics tool: Depending on spreadsheets for performance tracking leads to slow decisions. So, find a hotel front desk software with in-depth reports on occupancy, revenue, guest demographics, and booking patterns to help managers quickly improve hotel operations with data-driven insights‍
• AI concierge: A hotel AI agent integrated in your front desk software can handle FAQs, recommend local attractions, manage service requests, and help with bookings through chat and voice. This not only improves response time but also elevates the overall guest experience without adding extra staff workload

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Best Front Desk Software for Hotels

Before we get into the details, here is how the best 10 hotel front desk software stack up against each other:

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Top 10 Front Desk Software Tools

Here are the 10 best hotel front desk software examples you can choose from depending on your needs, budget, and property size: 

1. roommaster (Best all-in-one small hotel management software)

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Your guests expect speed and convenience from the moment they arrive, and having a busy day is no excuse to make them wait too long. With roommaster, you get a cloud-based property management system (PMS) complete with front-desk services to balance reservations, housekeeping updates, and guest requests without missing a beat. 

Our platform makes check-ins and check-outs quick and easy with minimal clicks and a user-friendly interface. It reduces lobby wait times and creates a seamless first and last impression for your guests.

You also get smart automation to reduce repetitive work. From centralized hotel guest profiles to automatically handling late check-out fees and early approvals, it ensures smoother workflows. 

Paired with the roommaster Hotel Guest App, visitors can check in, access digital room keys, and request services directly from their phones, making the front desk experience more connected and convenient than ever.

Key features

• roommaster Booking Engine: Turn your hotel website into a commission-free booking engine with a mobile-first design, an interactive rate calendar, and seamless integration with existing systems
• Calendar view: Oversee your entire front desk on one interactive screen where you can assign tasks, track room readiness, and manage guest stays efficiently
• Housekeeping and task management: Automate task assignments, monitor room status, and keep staff aligned for faster turnovers and smooth arrivals
• Personalized experience prompts: Offer activity suggestions at check-in to increase your guest satisfaction
• AI voice concierge: Provide your guests with round-the-clock voice and chat assistance for FAQs and bookings, and cut down staff workload with roommaster Concierge
• Automated guest communication: Send confirmations, reminders, and follow-ups automatically, ensuring clear and consistent guest engagement.

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Pros

• Centralize operations: Implement an all-in-one system combining PMS, booking engine, channel manager, and payment gateways in a single platform, so no need to switch between multiple tools 
• Enhance guest experience: Establish a stronger guest experience with digital check-ins, automated messages, and an AI concierge to keep guests informed and satisfied

Cons

• You may face a slight learning curve at first

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“The best tool for the administration of a hotel, is really easy, saves you time and allows you to streamline and perform optimally processes such as the check-in and check-out of guests, the high effectiveness of internal messaging, room reservation, Follow-up to staff and the best relationship with the client. Management in each of the hotel spaces, management and work staff.”

• G2 Review

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2. Cloudbeds (Best for scalable OTA management)

Cloudbeds connects directly to 300+ OTAs and GDS platforms, so the front desk always works with accurate, real-time room availability. This cuts down on overbookings and lets your staff focus on guests instead of chasing updates across multiple systems. 

Key features

• Interactive dashboard management: Check arrivals, departures, and room status and give instant chat support to your guests from one dashboard
• Centralized communication: Merge all your messaging channels into one inbox to avoid confusion and respond quickly
• Digital guestbook and room keys: Share your important property details and digital key codes in a customizable guestbook

Pros

• Enhance check-in efficiency: Speed up check-ins and check-outs with drag-and-drop room assignments and kiosk check-in, reducing wait times and keeping guests happy
• Support proactive operations: Use built-in task management and automated reminders like settlement follow-ups and room-ready alerts to help staff stay ahead of guest needs

Cons

• The automated email feature often gets delayed
• The pricing plans lack customization

Pricing 

• Custom pricing 

What are real-life users saying about the tool?

“The emails sent to guests from the Cloudbeds system often experience delays, causing customers to not receive the emails in a timely manner.”

• G2 review

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3. Mews (Best for automation-driven front desk management)

Mews offers front desk software with automation-focused features that streamline check-ins, reduce errors, and keep staff available for personal interactions. 

Its smart timeline gives hotel chains a live, drag-and-drop view of rooms and tasks to maximize revenue opportunities. Use the self-service kiosks and mobile apps beyond reception to enhance guest experiences with flexibility and control.

Key features

• Conference rooms and group bookings: Manage conference rooms, events, and group reservations for your corporate clients directly within the PMS
• Automated workflows: Apply automation to eliminate repetitive manual tasks so staff can focus on delivering personalized service 
• Self-service tools: Offer contactless check-in/out, kiosks, and mobile apps to provide an exceptional guest experience

Pros

• Simplify guest management: Keep all guest data in one central place to deliver consistent and personalized service with hotel PMS implementation
• Coordinate event handling: Oversee conference rooms, group bookings, and event management directly from the front desk

Cons

• Due to some coding issues, the room order often gets mixed up
• The setup is quite complex and takes time

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“No offline support. Considering all the other features, there are not many negatives to talk. Easy to use at a basic level only.”

• G2 review

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4. Little Hotelier (Best for small property management)

Little Hotelier simplifies your front desk by giving independent hoteliers a powerful, yet easy-to-use platform that handles everything in one place. You can manage check-ins, housekeeping, and guest needs easily with a hotel housekeeping software, intuitive mobile app, and unified guest communication tools.

Key features

• Unified front desk control: Manage reservations, check-ins, payments, and guest communication from a single user-friendly interface
• Hotel housekeeping software: Coordinate cleaning schedules, track room status, and ensure rooms are ready on time for every guest
• Property maintenance tracking: Monitor and manage maintenance requests from the front desk to keep rooms and facilities guest-ready at all times

Pros

• Simplify front desk tasks: Help small teams manage reservations, payments, and guest communication with minimal effort through a user-friendly interface.
• Boost revenue performance: Integrate revenue management features to increase direct bookings and improve the overall profitability of your small hotel

Cons

• This tool lacks the advanced customization that larger chains expect from the best hotel management software
• While the system is customizable, it’s quite easy to accidentally move a booking to the wrong date

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“If sometimes difficult to get into the site as many steps are involved. I would really wish to see some shortcuts.”

• G2 review

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5. eZee Frontdesk (Best for automated rate management)

With eZee FrontDesk, you can create unlimited seasonal and weekday packages, and adjust them automatically as occupancy shifts to keep pricing competitive and hassle-free. This deep rate control ensures your front desk operates smoothly and confidently. Front desk teams can focus on guest service rather than juggling spreadsheets during peak periods. 

Key features

• Automated rate management: AI-driven pricing updates across OTAs and direct channels to maximize revenue per available room
• Cancellation and no-show handling: Update systems with inventory management across all channels and your hotel website with a single click whenever a guest cancels or fails to show up
• Multiple bookings: Easily set up and edit different reservations with flexible room types and add-ons to match guest requests

Pros

• Flexible policies: Cancel reservations with just a click if the guest doesn't meet the commitments
• Avoid overbookings: Maintain accurate availability with automatic cancellations and no-show updates

Cons

• The software sometimes experiences downtimes
• It doesn't have enough customization for advanced users 

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“The only thing I dislike about this PMS software is, I have to follow lot of instructions to complete specific tasks. Hotels needs to be latest version of this PMS software to train new employees.”

• G2 review

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6. InnRoad (Best for automated inventory management)

Tracking your rooms and bookings constantly is a real headache. InnRoad’s automated inventory management keeps everything in sync in real time. This helps your staff manage check-ins, reservations, and guest requests easily. 

Its cloud-based PMS ties together housekeeping and daily operations, so your team spends less time on spreadsheets and more time impressing guests.

Key features

• Automated inventory management: Use real-time availability and rates in every channel, preventing overbookings and human errors
• Hotel task management: Assign and monitor housekeeping, maintenance, and front desk tasks to complete on time
• Google booking links integration: Let your guests book directly through Google search with real-time rates, boosting direct bookings and lowering commission fees

Pros

• Seamless coordination: Coordinate front desk and housekeeping tasks effortlessly with inventory management, cutting down manual work
• Booking efficiency: Capture more bookings and optimize room rates with automated inventory updates and Google Booking Links

Cons

• You get logged out automatically after every session
• The tape chart often has bugs

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“The folio can be confusing and the tape chart occasionally has bugs.”

• G2 review

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7. ALICE by Actabl (Best for high-end luxury hotels)

ALICE by Actabl is a premier front desk solution for high-end hotels. It helps you manage  guest requests, coordinate your staff, and deliver VIP service. 

You also get personalized guest profiles and automated service alerts to offer luxury experiences. 

Key features

• Guest messaging and communication: Use real-time omnichannel communication with guests for more personalized service
• Task management: Coordinate between front desk and housekeeping to keep rooms ready and deliver quick service
• Package and lost and found management: Use guest package and lost item tracking and management to make guests happy

Pros

• Automate tasks: Automate your routine tasks and service requests, letting staff prioritize exceptional guest experiences
• Create experiences: Anticipate guest needs and deliver personalized experiences, including curated activity and package offerings, to boost engagement and repeat stays

Cons

• Guest profiles get lost sometimes
• There are a lot of extra tabs with irrelevant information

Pricing 

• Custom pricing 

What are real-life users saying about the tool?

“Yearning for a dark mode, PWA compatibility, and a way to select many open conversations”

• G2 review

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8. Oracle OPERA Cloud (Best for personalizing guest services)

Did you know that 81% of customers prefer companies that offer a personalized experience? Oracle OPERA Cloud helps hotels deliver this by providing detailed guest profiles that include preferences, past stays, and membership details. This information lets your staff understand guest needs and offer tailored services, enhancing satisfaction and loyalty.

Key features

• Preference Tracking: Record guest preferences such as room type, smoking preference, and special requests for more personalized service
• Reservation and rate management: Simplify the reservation process for customers and win more business by establishing rate structures for individual or multiple properties
• Loyalty program integration: Offer loyalty programs to returning guests and encourage repeat business

Pros

• Personalize service: Let your team anticipate needs and deliver personalized experiences, increasing repeat bookings and long-term satisfaction
• Multi-property control: Manage reservations, rates, and guest information across multiple properties, saving time and reducing operational complexity without compromising service quality

Cons

• The customer support isn’t prompt enough
• It’s more expensive than other hotel management systems

Pricing 

• Custom pricing 

What are real-life users saying about the tool?

“Its a little but laggy and slow sometimes”

• G2 review

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9. RoomKeyPMS (Best for extensive hotel management system integration)

RoomKeyPMS offers PMS that will keep you connected to a wide range of third-party PMS tools, payment gateways, and service apps, making it easy for front desk teams to manage operations efficiently while keeping guests satisfied.

Key features

• Interfaces and integration marketplace: Access a vast integration collection, including third-party POS systems, accounting software, booking engines, and more
• REST API: Implement REST API that extracts and inserts data between RoomKeyPMS and other software applications, enabling personalized solutions and enhanced data synchronization
• Complete mobile setup: Set incremental upselling amounts and margin according to room type and offer mobile keys

Pros

• Ease of use: Simplify front desk tasks and manage multiple functions efficiently, perfect for independent hotels with limited staff
• Mobile access: Offer a complete mobile experience with digital keys, contactless payments, and digital signatures for greater convenience

Cons

• The front desk software lacks a dedicated lost and found service 
• Checking inventory for multiple dates isn’t quite easy

Pricing 

• Custom pricing

What are real-life users saying about the tool?

“I don't like that when searching through inventory, you can't do anything else, and that it has a hard time with checking multiple dates, so it's usually easier to exit out and restart when checking rates and availability for multiple date options.”

• G2 review

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10. WebRezPro (Best for enhancing bookings for vacation rentals and lodging businesses)

WebRezPro is designed for small hotels, B&Bs, and holiday rentals to simplify daily front desk operations. It lets staff manage multiple bookings at once, assign rooms quickly, and handle check-ins and check-outs efficiently. 

This best hotel management software tracks guest preferences, automates billing, and centralizes messages from all channels, reducing errors and wait times. Real-time availability updates and reporting help small properties optimize occupancy and deliver a seamless guest experience. 

Key features

• Integrated booking engine: Let guests book directly through your website and cut down commission fees
• Mobile-friendly interface: Use on-the-go management to let your team manage the system from any device
• Flexible rate and package management: Create room reservations with local tours and activities, and set special rates for corporate clients and travel agents

Pros

• Easy setup: Set up quickly with minimal technical support, suitable for small and independent hotels
• Package booking: The packaging feature for room reservations with tours and activities is ideal for vacation rentals and campgrounds

Cons

• The waitlist alerts aren’t intuitive enough
• You can’t easily duplicate group reservations

Pricing

• Custom pricing 

What are real-life users saying about the tool?

“The primary drawback of WRP lies in its group function. Although the ability to duplicate individual reservations for creating new ones, thereby saving time and preventing the repetition of information, is a helpful feature, the same convenience is lacking for group reservations. Despite improvements made to the Group section over the years, it remains insufficient for users managing more than a few group blocks.”

• G2 review

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How to Choose the Right Front Desk Software

Finding the right front desk software comes down to understanding your hotel’s daily operations and matching them with the features that fit best. Here’s a checklist to help you choose the best one for your hotel:

• Assess your daily operations: What tasks take most of your time at the front desk? Get a tool that automates these
• Check integration capabilities: Does the software sync with your current hotel management tools? Make sure it integrates with your booking engines and payment systems
• Prioritize guest management: Look for guest data profiling, preference monitoring, and communication automation
• Test usability: Sign up for trials and then select the one your team can adopt quickly with minimal training.
• Look for scalability: Pick software that can grow with your property, handling more rooms, bookings, and staff as needed.

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Basic Hotel Front Desk Software vs All-in-One Hotel Management Platforms

Many front desk systems for small hotels handle basic check-ins and reservations, but often miss features like automated rate management, guest personalization, or integrated reporting. This forces staff to juggle multiple tools, slowing operations and risking revenue.

All-in-one hospitality management platforms like roommaster give small hotels a single solution for bookings, guest profiles, housekeeping, and revenue management. You can simplify daily tasks, improve guest satisfaction, and increase direct bookings even with a small team, which makes our platform one of the best hotel management software.

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Book a demo today to see how roommaster can simplify your entire front desk operations from one intuitive dashboard.

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FAQs

1. Which software is used in hotel front office?

Hotels typically use front desk software or property management systems to handle reservations, check-ins and check-outs, billing, and daily operations. roommaster is a powerful all-in-one platform built for every type of property (boutique hotels, vacation rentals, mid-sized hotels, and even large hotel groups), complete with an AI concierge and fast support.

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2. What front office operating system is normally used by hotels?

Most hotels rely on cloud-based or on-premise PMS platforms to run front office operations. These systems handle reservations, room assignments, and housekeeping coordination. You can also handle billing and guest communications in a centralized interface and manage daily operations easily. 

roommaster’s cloud-based front desk software stands out among other options, simplifying check-ins, automating tasks, and keeping operations running smoothly for small or independent hotels.

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3. Is front desk software different from a PMS?

Front desk software is often a component of a PMS, focusing specifically on check-ins, check-outs, and reservations. A full PMS has other modules like housekeeping management, billing, reporting, revenue management, and sometimes integrated booking engines.

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4. How do I choose the right front desk system?

To choose the right front desk system, evaluate your hotel’s size, daily operations, and guest needs. Look for a user-friendly interface, integration with your PMS and booking channels, automation features to reduce manual tasks, and scalability to grow with your property. With roommaster, you get all these features along with an AI concierge to enhance guest experience.

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