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Join Thousands of Hotels Thriving with roommaster
The transition to roommaster is straightforward and efficient. Our implementation team handles data migration including reservations, guest profiles, and historical information.
StayNTouch Alternatives
"We’ve trusted roommaster for over 25 years. It keeps our entire hotel group running smoothly with everything we need in one easy-to-use system"
March 10, 2025
10
min. read
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TL;DR
- StayNTouch is growing fast and excels at mobile check-in and self-service, but it’s not the best fit for every hotel.
- Some properties need more flexible pricing, deeper customization, stronger reporting, or broader workflows.
- This guide compares 5 top StayNTouch alternatives for 2025 across features, pricing, and use cases.
- roommaster stands out as the best all-in-one alternative, offering PMS, channel management, booking engine, payments, AI revenue tools, and strong support.
- Other notable options include RMS Cloud (enterprise/multi-property), Hotelogix (smart hoteling), eZee Absolute (centralized reservations), and RoomRaccoon (boutique hotels).
- Key factors to evaluate include ease of onboarding, automation, integrations, scalability, and customer support.
- Choosing the right StayNTouch alternative can improve efficiency, reduce daily friction, and deliver a better guest experience.
StayNTouch is a cloud-based hotel property management system (PMS) built around mobile check-in, guest self-service, and modern automation. In 2024, the platform experienced its strongest growth yet, with a 146% increase in new hotel customers and a 108% rise in contracted rooms. The company also expanded onboarding, with a 115% jump in StayNTouch Academy completions, and secured a major rollout with Cobblestone Hotels across 140 properties in just 90 days.
These numbers show strong momentum, but that doesn’t mean StayNTouch works for every type of hotel. Some teams need different pricing models, deeper customization, or support for workflows that the platform doesn’t currently offer.
If you’re looking for a StayNTouch alternative that better fits your property’s needs, this guide covers five top-rated options. Each offers a different mix of tools, integrations, and pricing, so you can choose one that works without compromise.
Best StayNTouch Alternatives: At a Glance
Before diving into the details, here’s a quick side-by-side look at the top alternatives to StayNTouch.
What Should You Look for In StayNTouch Alternatives
When you’re exploring best StayNTouch alternatives, you'll want solutions that fix the common gaps while fitting your property’s needs. Here’s what to look for:
- Affordable pricing: Choose software that matches your budget and delivers essential features without costly add-ons or surprise fees.
- Easy onboarding process: Pick a system that your team can set up and learn quickly and avoid tools that require long training before going live.
- Intuitive user interface: Select software with a clean layout and quick access to key tasks so staff won’t waste time clicking through menus.
- Custom reservation rules: Find platforms that let you set tailored booking restrictions, modify stays easily, and prevent accidental reservation changes.
- Wide integration options: Opt for a solution that connects smoothly with local tools, accounting software, and regional OTAs without needing extra plugins.
- Flexible workflow customization: Look for systems that adapt to your unique processes, like boutique check-in routines or non-standard room setups, without coding.
- Reliable support network: Choose providers that offer consistent onboarding help and scaling support, not just initial signup assistance.
- Scalable features for growth: Go for hotel property management software alternatives that grow with you, adding complexity only as your business needs evolve.
With these criteria, you’ll find hotel property management software alternatives for StayNTouch that save time, cut costs, and let you focus more on guests.
The Best StayNTouch Alternatives
The top StayNTouch alternatives can give you better control over hotel operations, reduce daily friction, and support the pace of guest expectations without adding complexity.
With that out of the way, let’s explore what makes these tools different and how they actually help your team work faster.
1. roommaster (Best all-in-one hospitality management software)
roommaster helps over 5,500 hotels manage daily operations through a single, easy-to-use platform. The cloud-based system replaces local servers, cuts IT costs, and gives your team access from any device. You can view and manage bookings, payments, housekeeping, and guest communications all in one dashboard without switching between tools.
With the roommaster Channel Manager, the system connects to more than 300 OTAs, including Airbnb, Booking.com, and Expedia, and pushes real-time availability to prevent double bookings. Compared to StayNTouch, roommaster offers greater control over direct bookings, pricing, and group reservations.
roommaster also links with ampliphi, an AI-powered revenue management tool, to help you adjust pricing based on real demand. The software uses historical and future data to forecast trends and suggest rate changes, and then presents those insights in simple graphs you can act on quickly.
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Payment processing is built-in through roommaster Payments, which supports EMV terminals, guest signature tracking, and digital registration cards. You can handle everything from check-in to final billing in a way that reduces time spent on manual tasks.
Key features
- Property management system (PMS): Access hotel data across devices while reducing tech maintenance and server costs
- Payments handling: Accept payments at the front desk and back office with built-in reconciliation
- Revenue management: Adjust rates automatically based on demand forecasts and booking patterns
- Booking engine: Increase direct bookings with custom widgets, instant payment options, and upsell tools
- Group bookings: Set group pricing and billing rules for weddings, corporate stays, or team bookings
- Guest management: Track preferences, automate confirmations and reminders, and store communication history
- Marketplace: Integrate with over 150 third-party tools to expand features without switching systems
Pros
- Mobile optimization: Use contactless check-in, mobile bookings, and digital key access to improve guest experience
- Guest communication tools: Automate personalized emails before, during, and after each stay to boost engagement
- Customer support: Get help from real hoteliers who understand operations and respond with practical solutions
- User-friendly interface: Simplify reservations, billing, and check-ins with a layout that reduces front desk workload
Cons
- Room layout view lacks clarity, which slows quick planning for some users
- Some workflows require extra clicks and could benefit from more modern design updates
Pricing
- Custom pricing
What are real-life users saying about the tool?
“The best tool for the administration of a hotel, is really easy, saves you time and allows you to streamline and perform optimally processes such as the check-in and check-out of guests, the high effectiveness of internal messaging, room reservation, Follow-up to staff and the best relationship with the client. Management in each of the hotel spaces, management and work staff.”
2. RMS Cloud (Best for multi-property enterprise operations)
RMS Cloud supports more than 7,000 properties across 70 countries with scalable cloud technology and over 40 years of hospitality expertise. It offers full booking engine, check-in/out, channel manager, and front desk tools to grow your operations.
Compared to StayNTouch, RMS Cloud could improve its guest statistic reporting for more precise data tracking and refine its group booking process. RMS also needs options to merge duplicate guest profiles and OTA entries to streamline data management.
The system uses a central database to support multiple properties and enables group-level reservation control, customizable dashboards, and full 360-degree reporting. You can build a tech stack with hundreds of integrations, including cross-property tools, and empower your team with real-time access to a detailed client-facing knowledge base.
Key features
- Booking engine: Drive direct bookings with a custom online engine that reflects your property's look and pricing
- OTA connectivity: Connect to 500+ OTAs and partners to sync inventory and avoid manual updates
- All-in-one PMS: Manage reservations, payments, check-ins, and operations in one centralized cloud platform
Pros
- RMS Pay integration: Accept payments securely and handle deposits, balances, and refunds in one payment system
- Guest portal: Let guests handle check-ins, add-ons, ID uploads, and messages through a mobile-friendly interface
- Google Ads sync: List your property on Google Hotel Ads with live availability and pricing to boost direct traffic
Cons
- Slow customer support could delay issue resolution
- Website responsiveness can suffer under high load and group booking functions may falter
- Dashboard beta version lacks flexibility to change property locations, affecting multi-property managers
Pricing
- Custom pricing
What are real-life users saying about the tool?
“The best thing is that we are getting all reservation related service under one roof with over 500+ providers and multiple payment options. One of the best platform to enhance guest experience.”
3. Hotelogix (Best for smart hoteling)
Hotelogix competes well with StayNTouch by automating daily tasks, boosting efficiency, and increasing revenue across over 100 countries. It removes hardware costs through a flexible subscription model while enabling remote management with enterprise-grade security safeguards and regular backups.
It integrates TripConnect to gather reviews and drive direct bookings via TripAdvisor ads. You’ll also get Review Express, which automates post-stay emails and tracks guest feedback directly in the PMS. Combined with TripAdvisor marketing tools, Hotelogix helps hoteliers convert views into commission-free bookings, the capabilities StayNTouch does not offer.
Key features
- Multi-property management: Manage multiple hotel locations from a single, intuitive platform
- Integrated channel manager: Sync room rates and availability across all sales channels in real time
- Real-time reporting: View up-to-date dashboards to make informed operational decisions
Pros
- Business intelligence: Track occupancy rates and revenue trends through a unified dashboard
- Revenue management: Use competitor data and demand forecasts to adjust rates dynamically
- Housekeeping management: Assign tasks and monitor room cleaning schedules effectively
Cons
- Some users report that Hotelogix delayed providing legally required tax documents after repeated calls and emails, ultimately leading to a fine
- Integration with some external systems proved more complex than expected during initial setup
- Support response times fell short for urgent compliance issues, causing frustration for management teams
Pricing
- Available in Premium, Premium Plus & Platinum: Custom pricing
What are real-life users saying about the tool?
“After utilizing Hotelogix, you will experience the convenience of its user-friendly cloud-based management system. The software offers a remarkable control panel, making navigation a breeze. With Hotelogix, you can access accurate analytics and reports on reservations, guest stays, and departures.”
4. eZee Absolute (Best for Centralized reservation and profile handling)
eZee Absolute delivers a cloud-based PMS that handles bookings, payments, housekeeping, and marketing campaigns in one platform. It offers detailed guest profile management that merges repeat bookings from OTAs into unified guest records, which is something StayNTouch still doesn’t support. You can group-book, manage user permissions, and operate multiple properties from a single interface. The system also supports invoices, deposits, multi-currency payments, and full audit trails.
Users provide feedback through support channels, and developers actively prioritize feature enhancements for upcoming updates. The system includes powerful reporting tools with flexible filtering that let you analyze guest history, merge duplicate profiles, and access detailed operational insights in ways StayNTouch does not.
Key features
- Reservation center: Manage all bookings and reservations from one window without switching platforms
- Profile management: Combine OTA, corporate, and travel agent bookings into unified guest profiles
- Group management: Manage group reservations smoothly and apply tailored booking rules
Pros
- Front office operations: Simplify check-ins, check-outs, and guest interactions from one dashboard
- User privilege control: Create staff accounts with specific permissions to protect sensitive data
- Charges and invoicing: Track deposits, taxes, and payments in multiple currencies efficiently
Cons
- Some new users may find the system overwhelming because it offers many features in one place
- The user interface could benefit from a refreshed, sleeker design to feel more modern
Pricing
- Classic: $30/month
- Elite: $50/month
- Star: $50/month
- Champion: $70/month
What are real-life users saying about the tool?
“It has a lot of features that are essential for everyday hotel task management. Moreover, it allows customization in terms of features rather than pre-determines set of features.”
5. RoomRaccoon (Best for boutique hotels and small properties)
RoomRaccoon gives hoteliers, including boutique hotels and small properties, a complete property management, booking, and payment system with built-in automation. Unlike StayNTouch, it lets you export scheduled reports in multiple formats, merge duplicate records, and manage guest data more flexibly. The platform includes features for upselling, dynamic pricing, and real-time room management through a drag-and-drop interface.
It also gives you a wide range of tools to create rate plans, track revenue, and automate guest communication. The digital check-in/out experience improves efficiency and lets you handle upselling without manual effort. Compared to StayNTouch, RoomRaccoon offers more direct control over in-person payments, OTA transactions, and integration flexibility.
Key features
- RaccoonRev tool: Apply pricing rules based on competitor data and demand shifts
- RaccoonHousekeeping module: Manage cleaning schedules and room readiness across all floors
- RaccoonUpsell system: Offer upgrades like tours or meals at checkout or via guest emails
Pros
- RaccoonSite builder: Build and manage a website using ready-made templates
- Real-time reporting: Track performance in visual dashboards and get updates on key hotel KPIs
- RaccoonPay system: Automate card transactions and track all payments in a single place
Cons
- The system sometimes glitches, and the support team could respond more quickly to repeated issues
- Users need time to learn the platform because not all features are clearly labeled or intuitive
- Custom setup options are limited, especially when compared with more mature hotel software systems
Pricing
- Entry: $236/month
- Essentials: $300/month
- Premium: $441/month
- Pro: $620/month
What are real-life users saying about the tool?
“Roomracoon has been an absolute game-changer for our hotel management! The intuitive interface and seamless integration of reservation and billing systems have significantly boosted our efficiency. The dynamic room assignment feature ensures optimal occupancy, and the detailed analytics provide valuable insights for strategic decision-making.”
roommaster vs StayNTouch: A Quick Comparison
To begin with, both roomMaster and StayNTouch offer cloud-based property management systems tailored for independent hotels. On one hand, roomMaster provides a comprehensive suite with features like front desk management, channel management, and integrated accounting. It supports various deployment options, including cloud, hosted, and on‑premise installations.
On the other hand, StayNTouch delivers a cloud-native PMS with strong emphasis on mobile and kiosk check-ins, real-time upsell tools, and contactless service. It offers intuitive guest-facing features and centralized operations across single- or multi-property portfolios.
The choice between the two platforms depends on your service model, staffing style, and how much control you want over pricing and reporting. Here's a quick roommaster vs StayNTouch comparison to help you decide:
Choosing the Right Software for Your Property
Selecting the right hotel management software plays a key role in how efficiently your property operates and how satisfied your guests feel during their stay.
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In the StayNTouch vs roommaster comparison, both platforms offer solid solutions, but roommaster stands out with deeper reporting, advanced rate control, and flexible deployment options that may better suit your property's day-to-day needs. Hence, take the time to compare each tool’s core features, scalability, ease of use, and quality of customer support. A clear side-by-side look can also help you avoid surprises down the road.
Book a demo today to see how roommaster fits your property and workflow.
FAQs
What is the best StayNTouch alternative for small hotels?
roommaster is a strong option for small hotels, offering affordable pricing, easy setup, built-in payments, and reliable support without the complexity often found in larger, enterprise-focused platforms.
How does roommaster compare to StayNTouch?
roommaster offers flexible deployment, stronger reporting, and revenue management tools, while StayNTouch focuses more on large chains. For properties needing customization and control, roomMaster provides better day-to-day usability.
Are there cheaper alternatives to StayNTouch PMS?
Yes, tools like roommaster, Hotelogix, and eZee Absolute offer lower-cost plans with solid core features. They suit independent properties that want essential functionality without high enterprise-level costs.
What is better than StayNTouch for mid-sized properties?
roommaster both provide strong multi-property support, advanced automation, and integrations, which makes them ideal for mid-sized hotels needing better control and real-time performance tracking.
What features should I look for in StayNTouch competitors?
Look for strong reporting, flexible pricing tools, OTA integration, direct booking support, and responsive onboarding. These features help boost revenue, reduce manual tasks, and adapt better to your property’s needs.
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Hotel Operations Made Simple and Effective with roommaster
- Centralize reservations
- Automate workflows
- Optimize revenue
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Join Thousands of Hotels Thriving with roommaster
The transition to roommaster is straightforward and efficient. Our implementation team handles data migration including reservations, guest profiles, and historical information.
Table of Contents
Join Thousands of Hotels Thriving with roommaster
See how roommaster's unified platform can work for your property. Our team will walk you through features tailored to your specific needs and operations.
