Listing a property on Trip.com is a process that helps owners or managers reach travelers looking for hotels, apartments, and unique stays. Many people search for ways to start listing on different booking sites to increase their occupancy and revenue. Trip.com is one of the major platforms for accommodation providers worldwide.
For those exploring options to expand their property's online presence, understanding how Trip.com operates and what it offers is essential. The following guide explains the process step by step and outlines what to expect at each stage.
Trip.com connects accommodation providers with over 400 million users worldwide. The platform operates in 39 countries and regions, offering services in 24 languages. This global reach means your property can be discovered by travelers from many different backgrounds and locations.
The platform has particular strength in Asian markets, where many users come from China, South Korea, Japan, and Southeast Asia. These travelers often book international trips and seek various accommodation types. Trip.com's mobile-first approach makes it easy for travelers to find and book properties through their smartphones.
Trip.com offers marketing programs for partners, including special promotions, mobile-exclusive deals, and highlighted placements in search results. The Trip.com extranet (their partner management system) provides tools to manage these promotional opportunities and track performance.
Trip.com accepts hotels, apartments, homestays, and unique accommodations that operate legally under local regulations. Properties must follow all local laws and business regulations to be approved for listing.
Required documentation includes:
Trip.com requires high-resolution photos in landscape format for each room type and common area. Photos should be clear, well-lit, and show the actual state of the property. You'll also provide a complete list of amenities like Wi-Fi, air conditioning, breakfast, and accessibility features.
Properties typically need a minimum room count and defined guest capacity, though specific requirements vary by location and property type.
The Trip.com property registration happens through their extranet system. Here's how the process works:
Visit the Trip.com partner registration page and enter your business email and password to set up a new account. The system will guide you through the initial setup process.
Trip.com sends a verification code to your email address. Enter this code on the registration page. You may also need to verify a mobile phone number for additional security.
Input your property's official name, legal address, and select the property type from their categories. Use the interactive map to drop a pin showing your property's exact location.
Add all available room types with details like bed size, room dimensions, and features. Upload high-quality photos for each room and shared spaces following their technical specifications.
Enter pricing for each room type and set any minimum or maximum stay restrictions. Add availability dates to indicate when rooms can be booked.
Read through Trip.com's partnership terms and complete the digital signature process to accept the agreement.
Once you submit your completed listing, Trip.com's team reviews the information and documentation. Approval timelines vary but typically take a few business days for standard listings.
Trip.com uses a commission-based model where they take a percentage of each booking value. The exact commission rate varies based on property type, location, and agreement terms. This rate is established during the contract process and displayed in your extranet account.
Payment options include:
Settlement typically occurs monthly or bi-weekly, depending on your arrangement and local banking regulations. You can view all financial records, invoices, and payment statements through the "Finance" section in the Trip.com extranet.
A Property Management System (PMS) handles hotel operations like reservations, check-in/check-out, and housekeeping. A channel manager connects your PMS to multiple online travel agencies like Trip.com, automatically sharing rates and availability.
{{pms-two}}
To connect your system to Trip.com:
Two-way synchronization prevents overbookings by updating inventory across all platforms when reservations are made. If connection issues occur, check for incorrect room mapping, outdated login credentials, or API version mismatches.
High-quality photos significantly impact your listing's performance. Trip.com accepts images with a minimum size of 2048 pixels on the long side in landscape orientation. Photos should be clear, well-lit, and free from watermarks or heavy editing.
Photo best practices:
Room titles should clearly describe the main features and benefits. Examples include "Deluxe King Room with City View" or "Family Suite with Kitchenette." The description section expands on these features, listing what guests receive.
High-impact amenities travelers search for most:
After your property goes live on Trip.com, ongoing management includes updating rates, controlling availability, and responding to guest feedback.
The extranet calendar allows you to adjust prices for different dates, set seasonal rules, and create minimum stay requirements. You can participate in Trip.com's promotional programs like flash sales and member-exclusive rates through your partner dashboard.
Guest reviews appear publicly on your listing page. You can respond to reviews through the extranet using clear, professional language. Responding to both positive and negative feedback helps with reputation management.
Available support resources:
Managing multiple online travel agencies can become complex as your business grows. Hotel management software like roommaster platform automates inventory management across Trip.com and 100+ other channels.
The system synchronizes room availability in real time, preventing double bookings when reservations are made on different platforms. Centralized rate management allows you to update pricing across all channels simultaneously, maintaining rate parity and consistency.
For properties looking to streamline their Trip.com management alongside other OTA channels, request a demo to see how integrated tools can simplify operations.
Yes, Trip.com allows you to add multiple locations through a single partner account, making it easier to manage a property portfolio from one dashboard.
Trip.com usually reviews new property submissions within a few business days, though listings requiring additional documentation may take longer.
Trip.com provides two models: they can collect guest payments and remit funds to you, or you can collect payments directly from guests depending on your market and agreement.
You can configure flexible, moderate, or strict cancellation policies through the extranet, allowing you to balance booking flexibility with revenue protection.
No, Trip.com registration is free, and they only earn revenue through commissions on completed bookings.
{{cta-strip}}
The transition to roommaster is straightforward and efficient. Our implementation team handles data migration including reservations, guest profiles, and historical information.
.png)
Trusted by 10,000+ hotels worldwide
See how roommaster's unified platform can work for your property. Our team will walk you through features tailored to your specific needs and operations.
.png)
.png){kind=icon}
