HotelRunner Alternative

HotelRunner is a cloud-based hotel management software platform designed to simplify property management and online distribution. While it handles daily operations well, it doesn’t always meet every hotel’s full needs. For example, one G2 user noted that “HotelRunner handles day-to-day operations but falls short in terms of displaying reservations,” which can lead to missed bookings and guest complaints.

If you’ve experienced similar issues or simply need more flexibility, it may be time to look elsewhere. This guide highlights the five best HotelRunner alternatives, built to provide small hotels with better reservation tools, stronger support, and features that match how your team actually works.

Best HotelRunner Alternatives: At a Glance

Below, we’ll take a quick look at five hotel property management software alternatives for HotelRunner, giving you a side-by-side view to help compare features, pricing, and ratings before diving into the full details.

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What Should You Look for In HotelRunner  Alternatives

If you're considering alternatives to HotelRunner, choose platforms that support full daily operations and reduce manual work. HotelRunner focuses more on online sales than internal workflows, so your replacement needs to clearly cover those gaps. 

Here's what you should focus on when comparing options:

• Full property management features: Pick software that handles housekeeping, task tracking, and in-house operations without relying on add-ons.
• Reliable reservation visibility: Choose a platform that updates all reservations in real time without missing guest entries from your website or OTAs.
• Cleaner user interface: Look for a layout that allows your team to manage bookings and guest information without needing to click through multiple menus.
• Built-in automation: Go with systems that automate guest emails, payment requests, and room assignments to reduce repetitive tasks.
• Stronger communication tools: Use a platform that supports guest messaging and service requests without needing separate tools or workarounds.
• Scalability for growing hotels: Choose software that doesn’t break down or slow down when your property adds more rooms or locations.
• Simple pricing with more tools: Don’t settle for limited features when better all-in-one platforms offer more at the same cost.
• Responsive customer support: Use vendors that answer quickly and solve problems fast instead of bouncing support tickets between teams.

You know what your hotel needs. Now find software that matches your pace, saves you time, and supports a genuine guest experience.

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The Best HotelRunner Alternatives

A HotelTechReport study found that 39% of hoteliers say “improving operational efficiency” is the most crucial benefit of hotel technology. Another 31% prioritize “transforming guest journeys,” while 15% focus on “improving business agility” and 13% look at “innovating for the future.” These numbers indicate that most hoteliers recognize the clear value in using technology to improve both the guest experience and day-to-day hotel operations.

So, if you're looking for a HotelRunner alternative, go with a system that helps you run daily tasks smoothly, manage guest stays from booking to checkout, and support your growth without needing extra tools.

Here are five strong options that give you better control over operations and service without adding complexity.

1. roommaster (Best all-in-one hospitality management system)

As an all-in-one property management software (PMS) trusted by over a thousand hoteliers worldwide, roommaster lets your team manage hotel operations from one friendly dashboard. Since it is cloud-based, you avoid server costs, enjoy automatic updates, and easily access your system from any device. Its Channel Manager connects to more than hundred OTAs, including Booking.com, Airbnb, Expedia, and Ctrip, allowing you to push real-time availability updates and avoid costly overbookings.

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When comparing roommaster vs HotelRunner, roommaster gives you stronger tools for handling reservations across all sources. Your team can manage bookings from your website, OTAs, and phone calls with just a few clicks, helping to reduce the front desk workload by up to 30%. The real-time sync between your booking engine and channel manager removes the need for manual updates or dealing with duplicate reservations. 

It also has a clean, color-coded calendar that shows room availability, housekeeping status, and pending maintenance tasks in one place. Plus, the drag-and-drop interface makes it fast to shift reservations or change room assignments without creating confusion.

To help you price more effectively, roommaster connects with the ampliphi revenue management system. This tool uses AI to forecast demand and suggest smart rate changes using a mix of past trends and future booking data. It turns those insights into simple graphs and reports that help you decide what to charge and when.

Key features

• Property management system (PMS): Let cloud access reduce IT costs while providing staff and guests easy, automated access from any device
• Payments handling: Manage payments from check-in through settlement with built-in reconciliation using roommaster Payments
• Revenue Management: Use automated rate suggestions and demand forecasting to sell rooms smarter during high-demand periods
• Booking engine: Drive direct bookings and cut OTA commissions using custom widgets, upselling tools, and integrated payments
• Group bookings management: Set tailored rules for weddings, events, and team stays while supporting group bookings and flexible billing
• Guest management: Store preferences, stay history, and spending info while automating communication for confirmations, reminders, and follow-ups
• Marketplace: Connect to over 100 third-party systems to add features and create a tailored hospitality platform

Pros

• Comprehensive reporting: Access detailed daily reports and more than 270 built-in templates you can tailor
• Mobile optimization: Use contactless check-in, mobile bookings, and digital keys for faster, modern guest service
• Guest communication: Automate emails for before, during, and after stays to maintain consistent and thoughtful engagement
• Customer support: Work with real hoteliers who know the daily operations of small hotels and offer helpful, responsive support

Cons

• Some users indicate that the room layout and availability views lack the detail needed for quick visual planning

What are real-life users saying about the tool?

“It is a well-designed software that helps to set and facilitates the way reservations, walks-in, arrivals and check-outs make the entire process easier and helps save time.”

• Verified G2 review

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2. Frontdesk Master (Best for multi-window PMS management)

FrontDesk Master is a cloud-based property management system designed to simplify hotel and hostel operations while helping staff avoid errors and giving managers greater control. It covers the entire booking lifecycle, allowing you to organize and update reservations in real-time. The system also allows you to sell one room under multiple room types to boost revenue and impress guests with multilingual pre- and post-stay emails.

Compared to HotelRunner, FrontDesk Master allows multiple user accounts with customizable access levels, so you can control exactly what each staff member can do. Shift audits let managers review timesheets and transactions for every shift, helping reduce errors and improve accountability. The system also monitors housekeeping status, keeping operations transparent and efficient.

Key features

• Multi-window cloud PMS: Work faster and smarter by opening multiple windows in the same browser tab, allowing staff to handle several tasks simultaneously.
• Complete managerial dashboard: Access vital data such as occupancy rates and revenue from anywhere, giving managers full control over property performance.
• Multiple users & access levels: Support many users working at once while controlling permissions to limit actions based on roles and responsibilities.

Pros

• Best-in-class BedView calendar: Easily add nights, modify room assignments, and manage group bookings with a user-friendly calendar interface.
• Revenue management tools: Simplify pricing strategies by automating promotions and rates based on demand and seasonal trends.
• Shift audit: Review timesheets and financial transactions for every shift to reduce errors and improve staff accountability

Cons

• Some experience duplicate entries in the POS system, which can complicate inventory tracking
• Mobile functionality lacks polish and can hinder staff efficiency
• Not all users find the system customizable enough to meet very specific operational needs

What are real-life users saying about the tool?

“Easy to train new staff, reporting was excellent, most up-to-date reservation system in the hostel industry.”

• Verified Capterra review

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3. WebRezPro (Best for cloud-based efficiency)

WebRezPro stands as a trusted cloud-based property management system serving over 2,000 hotels, B&Bs, vacation rentals, and campgrounds worldwide. It integrates front desk operations, back office tasks, and accounting functions into a single platform that manages the entire guest journey, from booking to departure. 

Unlike HotelRunner, WebRezPro organizes its system into dedicated departments for Front Desk, Back Office, and Accounting, giving your team clear roles and responsibilities. The platform also offers a commission-free booking engine that includes upsells, guest self-check-in, yield management, housekeeping, POS, and group booking features. You can sell rooms flexibly, bundle them with tours and activities, create corporate and travel agent rates, and offer last-minute deals, all within a single system.

Key features

• Front desk management: Handle guest check-ins and check-outs, assign rooms, process payments, and communicate efficiently with your guests throughout their stay
• Central reservation system: Manage all bookings, including online and group reservations, from a single platform to keep your booking process organized
• Accounting integration: Generate detailed financial reports and reconcile guest charges and payments directly inside the system, simplifying your accounting processes

Pros

• Availability calendars: Use visual calendars to review room availability, pricing, and occupancy at a glance before confirming new reservations
• Payment gateway integration: Accept a range of payment options, including credit cards, debit cards, and electronic funds transfers (EFT), to support guest payment flexibility
• Channel management: Connect with OTAs and other platforms to sync your inventory and pricing automatically, reducing manual updates and errors

Cons

• Some users note that group booking management does not match the convenience offered by individual reservation duplication for bulk bookings
• Certain guests report system breakdowns, especially when handling confirmation emails 
• Some users want more flexibility in customizing confirmation emails and the overall booking interface to match their brand standards

What are real-life users saying about the tool?

“Customer service is always very helpful, and it's very easy to reach someone. Usually you need to go through several channels and the agent on the phone is reading from a script. However, WebRezPro always has a real person helping who seems to know what they're doing.”

• Verified G2 review

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4. ResNexus (Best for hospitality and campground needs)

Another strong HotelRunner alternative is ResNexus, which helps you manage your hotel or campground from a single cloud-based dashboard. It connects to OTAs, automates guest communication, and includes marketing tools and analytics. You can offer contactless check-in with smart lock access so guests can enter without staff help. 

It also supports automated emails and SMS messages based on guest actions or timing, including confirmations, reminders, and follow-ups. These tools help you maintain strong guest relationships before, during, and after each stay.

Key features

• ResNexus booking engine: Let guests book online using a clean interface that clearly shows availability and promotes add-ons like retail or package upgrades
• commission-free direct bookings:  Accept phone or web bookings through your own branded engine to grow direct revenue and avoid OTA cuts
• 100+ powerful reports: Pull detailed reports on payments, performance, and reservations to get clarity across business areas that feel hidden in tools like HotelRunner

Pros

• ResNexus door locks: Give guests secure, keyless entry with Wi-Fi-enabled locks that connect to your contactless check-in system
• Cart abandonment recovery: Send follow-up emails automatically when guests leave your booking flow without finishing their reservation
• ResNexus websites: Build a fast, mobile-friendly website with the ResNexus team that helps guests book faster and learn about your property

Cons

• Some users report sync issues with some OTAs 
• Some users find the system less intuitive at first, especially if they haven’t used a PMS before
• A few guests have mentioned occasional glitches in the interface

What are real-life users saying about the tool?

“Good customer support, and with lots of features that you need, more than you don't, but someone must need them! Easy to use and make sense of. Tried others that didn't make sense at all and were prone to errors. This is where ResNexus makes a big difference.”

• Verified Capterra review

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5. StayNTouch (Best for mobile-first hotel operations)

StayNTouch offers a cloud-native PMS that manages individual properties or full portfolios with one platform. You gain flexibility, fast check-ins, guest engagement, and operational control as your property grows. Unlike HotelRunner, the platform offers the UpsellPRO module, which uses attribute-driven offers and dynamic pricing to increase upsell revenue by up to 23%.

Mobile and kiosk check-in gives guests fast, contactless arrivals while freeing your staff to focus on service. The cloud setup also drives staff productivity through automation, letting your team spend more time on guest needs and less on manual processes.

Key features

• StayNTouch PMS: Let your team manage daily operations across one or many properties using a full-featured cloud-based PMS that adapts as your hotel grows
• UpsellPRO: Use attribute-based upsells and dynamic pricing to offer room add-ons and services that increase revenue by up to 23%
• StayNTouch Pay: Accept secure payments with end-to-end processing and transparent fees that simplify your finances without hidden charges

Pros

• Channel manager: Connect to major OTAs and distribution channels to expand your property’s reach and increase booking volume
• StayNTouch kiosk: Give guests fast, self-service check-in experiences with a customizable kiosk that reflects your brand and speeds arrivals
• StayNTouch booking: Provide seamless direct bookings via a smooth mobile-optimized booking engine that boosts guest satisfaction and direct revenue

Cons

• Some users say the platform cannot duplicate individual and group bookings
• Certain users cannot add more than four guests per room or include conference and food package options in group bookings
• Staff occasionally report room tasks missing from the list, even when rooms stay uncleaned or need updates

What are real-life users saying about the tool?

“Very easy to check in guests, check out, and make reservations, as long as they are pretty standard reservations. Mobile, iPad app with card reader. Potential for upsell. Very pretty interface. One day, this could be the best PMS, but not yet.”

• Verified Capterra review

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roommaster vs HotelRunner: A Quick Comparison

HotelRunner works well for daily operations, but it often makes core tasks more difficult than necessary. Several users say the calendar layout needs work, and reservation visibility often creates problems. For example, a guest may claim to have booked a room, but the system fails to display it. Others report that setting prices requires manual math, and the platform's customer support doesn’t always provide helpful answers.

roommaster handles reservations from all sources, including direct, OTAs, and phone calls, with minimal clicks, reducing front desk workload by up to 30%. It instantly syncs availability across channels to prevent double bookings. Its color-coded calendar gives clear insight into room assignments, housekeeping status, and maintenance needs. With drag-and-drop functionality, staff can move and assign rooms quickly without errors.

Here's a side-by-side comparison of HotelRunner vs roommaster to help you make the right decision:

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Choosing the Right Software for Your Property

Choosing the right hotel software directly affects how easily you run operations and manage guests each day. A clunky system slows down your team, creates confusion, and wastes time during busy periods. HotelRunner works well for properties that want marketing tools bundled with reservation features, but it may not suit hotels that need a more comprehensive back-office and operational setup.

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Before you commit to any platform, compare how each one works with the real needs of your property. Look beyond the homepage and focus on how it handles tasks like payments, calendar views, support response times, and reporting. Your final pick should match the size of your property, the complexity of your bookings, and the level of experience you want to deliver to your guests.

roommaster gives you complete control across reservations, payments, inventory, and communication. You get fast setup, consistent system performance, and support from hospitality professionals who know what your team goes through daily.

Book a free demo now and find out if roommaster is the right fit for your hotel.

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FAQs

What is the best HotelRunner alternative for small hotels?

roommaster is a strong choice for small hotels, offering built-in PMS, booking engine, and channel manager tools that simplify operations without sacrificing reliability, support, or customization options.

How does roommaster compare to HotelRunner?

roommaster handles reservations, payments, and OTA sync more reliably, with a stable system and responsive live support that helps teams manage daily operations faster than HotelRunner in many cases.

Are there cheaper alternatives to HotelRunner PMS?

Yes, several PMS platforms, such as roommaster and ResNexus, offer affordable plans with booking tools, OTA connections, and support, especially if you don’t require full marketing automation features.

What is better than HotelRunner for mid-sized properties?

roommaster and WebRezPro offer better tools for mid-sized hotels, with deeper accounting, calendar views, and reservation handling that scale well across departments and guest types.

What features should I look for in HotelRunner competitors?

Focus on real-time OTA sync, flexible billing, drag-and-drop calendars, automation, mobile tools, and live customer support when comparing HotelRunner competitors for day-to-day hotel operations.

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