10 Best Hotel Guest Apps of 2026

Hotel guests want simple moments that feel good. 

Warm greetings. 

Quick answers. 

Clear steps. 

However, many hotels still shuffle between tools that slow everything down and dull the guest journey. Plus, it creates minor frustrations during online check-in, which makes the entire stay feel less welcoming. In fact, almost half of guests prefer to check out using their smartphone, so every touchpoint carries more weight than ever.

The right hotel guest apps change that mood in a heartbeat. They give teams a clean, easy-to-navigate digital guest directory that feels genuinely helpful. These tools spark stronger guest engagement with simple touches that build trust and lift guest satisfaction throughout the stay. Teams move with steady confidence when information flows clearly, and actions feel natural.

Here are the top 10 hotel guest apps of 2026, each offering fresh energy for hotel operations and creating stays guests remember with comfort and warmth.

10 Best Hotel Guest Apps of 2026: Quick Comparison Table

Before diving deep into the hotel guest app's features, it’s helpful to get a quick snapshot of the best options currently available. Here’s a brief review of the top contenders on our list:

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How We Evaluated These Tools

A mix of public reviews, expert opinions, and hands-on testing shaped this list. Feedback from platforms like G2 and Capterra, user surveys, feature comparisons, and real hotel case studies offered a clear view of how each hotel app performs in busy day-to-day operations. 

Once the clutter was filtered out, a few themes stood out as the most important for any strong hotel guest app.

• Ease of use: The best tools feel simple from the moment guests access them. Hotel staff should be able to set things up quickly so guests can use features without confusion.
• Functionality: Top hotel guest apps cover practical needs such as digital check-in and check-out, room service, amenity requests, mobile room key, restaurant reservations, and quick chats with staff. These features support smoother stays and reduce long waits at the front desk.
• Integration: A great guest experience app integrates seamlessly with the property management system (PMS) and other tools hotels rely on every day. This helps staff work more quickly and reduces unnecessary steps.
• Guest experience and personalization: Stronger apps shape the stay by offering helpful suggestions and timely updates that match guest expectations. They support smoother journeys from arrival to checkout.
• Analytics and insights: Useful data helps hotels read patterns in guest feedback and service usage. This leads to steady improvements and smarter decisions.
• Customer support: Reliable customer support keeps hotels calm during busy moments. Quick responses matter when many guests rely on the app at once.
• Pricing and value: Fair pricing comes down to how many features the hotel actually needs. The right balance offers substantial value without overwhelming the budget.

📌Interesting read: Role of Hotel Front Desk Software in Guest Experience

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10 Best Hotel Guest Apps of 2026

Let’s take a closer look at how these hotel guest apps can help you provide a smoother, more memorable stay.

1. roommaster 

The roommaster Hotel Guest App gives your guests total control over their stay directly from smartphones. You can let guests check in or out, access room keys, and manage reservations without waiting at the front desk. The app seamlessly connects with roommaster Hotel PMS, keeping all guest data, room status, and booking updates automatically synchronized across the entire property. 

Guests can submit service requests, order amenities, and book upgrades or experiences, while staff save multiple hours each week on manual tasks. Integration with roommaster’s Operations Suite, Revenue & Finance Suite, and Marketing & Distribution Suite provides a single dashboard, a single login, and unified data across every department. As a result, hotels see measurable improvements, including 15-30% growth in direct bookings and faster service response times. 

Key features

• Enable mobile check‑in and check‑out for guest convenience and offer smartphone room access via digital key support
• Show pre-arrival details, directions, and local info to guests
• Allow guests to browse and book upgrades or hotel services, along with hotel offers, promotions, and upsell options inside the app
• Accept credit cards, digital wallets, and contactless payments securely using roommaster Payments
• Give guests 24/7 voice and chat support through roommaster Concierge, answering booking inquiries and FAQs

Pros

• Let guests request room service, housekeeping, or amenities easily
• Offer instant messaging between guests and hotel staff for help
• Offer local recommendations for restaurants, attractions, and activities

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Cons

• Since it’s a feature-rich app, it takes time for users to learn all the functionalities 

Pricing

• Custom pricing

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2. Duve

Duve covers contactless check‑in, digital room key access, guest messaging, and mobile ordering in one place. The app lets guests check in online, unlock rooms with mobile keys, order food or services, and message staff directly from their phones, without downloading anything. 

It also provides smoother guest journeys, more upsells, and higher guest satisfaction from arrival to check‑out.

Key features

• Provide contactless online check‑in and mobile key room access
• Enable mobile ordering and service requests via guest phone
• Offer unified guest messaging and automated communication

Pros

• Help hotels boost revenue through upsells and add‑on bookings 
• Support integration with PMS, POS and key systems globally

Cons

• The app faces occasional inconsistencies in integration and guest messaging flow

Pricing

• Available in Basic, Pro, Premium & Enterprise: Custom pricing

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3. INTELITY

INTELITY offers a hotel guest app that provides mobile check‑in, digital room key access, in‑stay dining and service ordering, and live guest messaging through a single unified platform. The platform handles guest requests, room service, spa or restaurant bookings, mobile key entry, and real-time chat from guest phone or in‑room tablet. 

Hotels using INTELITY report higher guest satisfaction, an increased in‑room dining orders, and smoother hotel operations through its Nexus AI tools.

Key features

• Provide mobile check‑in, check‑out and digital room key access for guests
• Offer in‑room dining, room service ordering, spa and restaurant bookings
• Enable guest messaging and live chat with hotel staff instantly

Pros

• Increase revenue through mobile dining and upselling
• Support deep integration with PMS, POS and smart‑lock systems globally

Cons

• Some users say the tool is expensive

Pricing

• Custom pricing

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4. Bbot (DoorDash Hospitality)

Bbot, part of DoorDash Hospitality, is a web‑based guest‑ordering system that hotels and hospitality venues embed via QR codes or location codes. Guests scan with their smartphone, view a branded digital menu, place orders (for food, drinks, or services), and pay without needing an app or sign‑up.

The system integrates with existing POS systems and supports flexible features such as “open tabs,” which combine multiple orders into a single bill. For hotels, that means streamlined operations and reduced staff workload; for guests, quicker service, convenience, and contactless ordering or payment.

Key features

• Scan QR codes to access digital menus in rooms, poolside, or dining areas 
• Integrate with existing POS systems for orders and payments
• Schedule orders, process payments, add tips, and integrate rewards programs

Pros

• Enjoy simple ordering from a phone without interruptions 
• Get support for hotels of all sizes and types, from boutiques to large resorts

Cons

• Some users mention that backend reporting and advanced integrations (beyond F&B) are weaker compared to full-suite guest apps

Pricing

• Custom pricing

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5. Crave Interactive

Crave Interactive brings hotels a full digital guest services platform that works on in‑room tablets and guest smartphones. The system lets guests browse a hotel’s digital directory, place room service or F&B orders, book spa or restaurant slots, control room settings, and request concierge assistance with a few taps. 

It merges online guest check‑in/out, facility booking, guest messaging, and admin integration to reduce front-desk workload. Hotels using Crave report strong guest engagement, higher in‑stay spend, and smoother guest services across rooms, dining, spa, and leisure.

Key features

• Offer a unified guest portal via tablet or mobile phone
• Provide room service, spa and restaurant bookings across the property
• Enable multilingual guest messaging and live in‑room chat

Pros

• Help hotels boost ancillary revenue through easy upsells
• Support integration with POS and PMS systems smoothly

Cons

• Automation features are weaker compared to other apps in the list

Pricing

• Custom pricing

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6. Vouch Concierge

Vouch Concierge supports contactless check-in and check-out, room service orders, facility and amenity bookings, digital menus, and live chat for guest requests and hotel services. 

Hotels deploy Vouch to let guests browse menus, book spa or shuttle services, request housekeeping or room items, and chat directly with staff. This hotel guest app helps hotels deliver smooth guest services, drive upsell, and keep operations efficient while maintaining high guest satisfaction.

Key features

• Offer contactless check‑in and check‑out without front desk waits
• Enable room service, restaurant and facility booking from the guest's phone
• Provide live chat and guest messaging for direct hotel communication

Pros

• Help hotels increase revenue through upsells and add‑on bookings
• Support multilingual options to serve diverse guest profiles

Cons

• Limited backend integrations compared with complete property management systems

Pricing

• Custom pricing

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7. Alice (Actabl)

Alice gives hotels a complete operations and guest service platform that connects front desk, housekeeping, maintenance, and guest messaging under one roof. The app supports task tracking, guest requests, service delivery, housekeeping updates, and real‑time guest messaging. 

Hotels use Alice to manage room status, logging service or maintenance requests, track staff tasks, and communicate directly with guests. This approach helps hotels stay organized, respond quickly to guest requests, and maintain smooth service across departments.

Key features

• Manage guest requests and housekeeping tasks with unified task tracking
• Offer real‑time messaging with guests and staff on any device
• Sync booking and room data with a connected property management system

Pros

• Let staff handle guest requests and housekeeping tasks efficiently
• Help hotels keep guest messaging and internal functions in one system

Cons

• Some users claim their guest profiles disappeared frequently

Pricing

• Custom pricing

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8. Akia

Akia offers hotels a full guest messaging and service platform that works from before arrival through check‑out and beyond. The platform sends texts or messages to guests without forcing them to download a separate app. 

It handles digital pre‑arrival check‑in, guest messaging, service requests, upsells, and guest data tied into the hotel’s property management system. Additionally, Akia brings features such as mobile room service requests, digital guidebooks and mini‑apps, automated guest replies, and upsell campaigns to boost revenue and improve guest experience. 

Key features

• Deliver guest messaging via SMS or WhatsApp with a unified inbox
• Offer digital check‑in, guidebook access, in‑stay ordering and mobile room service
• Send upsell offers and booking prompts directly to guests' mobile devices

Pros

• Give guests simple contactless communication without an app download
• Provide a unified system that integrates guest info and requests with PMS

Cons

• Doesn’t support enough blast emails per month 

Pricing

• Available in Bronze, Silver, Gold & Platinum: Custom pricing

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9. Ivy by Go Moment

Ivy by Go Moment revolutionizes hotel guest services through a smart AI‑powered concierge. Guests can text or call Ivy from their phone (no app download needed) to request services, ask about amenities or the WiFi password, or book restaurant, spa, or activity reservations. 

The app replies almost instantly and routes any complex requests to live staff. The system helps hotels improve response times, boost staff efficiency, and offer seamless, personalized service 24/7.

Key features

• Guest messaging via SMS or WhatsApp
• Automated answers to frequent guest questions (WiFi passwords, timings, basic info)
• Optional mobile key support (if combined with compatible door‑lock systems) 

Pros

• Integration with property‑management or PMS systems
• Support for upselling to boost ancillary revenue

Cons

• To get full mobile key and digital-door functionality, hotels must have compatible smart‑lock hardware

Pricing

• Custom pricing

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10. BOWO

BOWO delivers a custom‑built hotel guest app that brings together check‑in, room service, activity booking, and in‑stay chat. The interface adapts to each hotel’s brand and gives guests access to a digital room directory, online check‑in/check‑out, ordering, and hotel services from their phone or tablet. 

The app also supports spa reservations, city guides, entertainment access, loyalty programmes, and guest messaging to improve overall guest experience. 

Key features

• Offer a branded guest experience via a web‑app without download
• Provide online check‑in, digital room directory, room service, spa & restaurant booking
• Enable a unified chat and messaging hub for guest‑staff communication

Pros

• Give guests easy app access via QR code or link
• Support multi‑language chat and automated guest messaging

Cons

• Depends on the hotel’s existing systems for deeper integrations

Pricing

• Starter: 4.5€ per room
• Premium: 6.5€ per room
• Gold: 9.5€ per room

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Key Features to Look For in Hotel Guest Apps

Hotels use a strong hospitality app to give every guest easy access to services, digital concierge tools, and real-time updates, which support smoother stays while helping hotel staff manage requests with better operational efficiency.

These are the key features a great hotel guest app should deliver:

• They undoubtedly improve the experience by providing hotel guests with information at all times while increasing profitability
• Offering a mobile app like Android, iOS, or iPhone instead of a web app provides a richer user experience in terms of content and functionality
• The hotel has more opportunities to increase revenue by sending targeted property-specific notifications and encouraging guest spending
• Guests can submit service requests via the app and request late check-out, room service, or towels, since the app should receive and process those requests
• The app offers messaging functionality for real-time updates and communication between guests and desk staff

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How to Choose the Right Hotel Guest Apps

Choosing the right hospitality app becomes much easier when hotels slow down for a moment and compare how each option supports guests from pre-arrival to check-out. A short checklist helps you stay focused as you compare features, plan your brand, and choose an app that aligns with your long-term goals across multiple properties.

• Customizability: Look for options that let your team adjust screens and features because guests notice when the design matches your hotel’s voice and personality across every touchpoint
• Scalability: Choose an app that supports future growth because added rooms or new properties should fit into the system without extra stress
• Implementation and onboarding: Ask how long the rollout will take, as your staff needs training and guidance to learn the system with confidence
• Security safeguards: Check how the vendor protects guest data because you need strong encryption and GDPR compliance that keep sensitive information completely safe throughout the stay

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Close the Gap Between Guests and Staff with the roommaster Hotel Guest App

Many hotels struggle when their guest apps only handle basic functions like digital check-in or room service requests, leaving out messaging, upselling, or loyalty integration that guests now expect. This forces staff to switch between multiple tools and slows response times, which can hurt the overall guest experience.

The roommaster Hotel Guest App gives hotels a complete, guest-facing platform for mobile check-in, digital room keys, service requests, real-time messaging, and personalized offers. Guests can manage their stay entirely from their smartphone while staff respond efficiently through the same system. The app integrates with roommaster PMS, so operations, housekeeping, and revenue management work together seamlessly without extra software or tools.

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Book a demo today to see how we can simplify daily operations and centralize hotel communication in one intuitive platform.

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FAQs

What is hotel guest experience software?

Hotel guest experience software is a hospitality app designed to manage guest needs, improve service quality, and provide real-time updates to hotel staff. It helps guests communicate, access services, and enjoy a smoother check-in and check-out experience.

What are the benefits of hotel guest apps?

Hotel guest apps provide easy access to hotel information, allow service requests, and enable contactless check-in or check-out. They help hotel staff manage requests, boost operational efficiency, drive direct bookings, and create a seamless experience for all guests.

What key functionality should a great hospitality app deliver?

A great hospitality app should support pre-arrival, check-in, check-out, and service requests. It should provide real-time updates, digital concierge features, upsell opportunities, access to loyalty programs, and useful information that helps hotel staff improve service quality.

What are the questions to ask vendors when buying a hospitality mobile app?

Ask vendors about seamless integration with hotel systems, customizability, support for direct bookings, security measures for guest data, training and onboarding options, and how the app handles service requests and improves operational efficiency for hotel staff.

What is a hospitality app, and how does it impact customer experience?

A hospitality app is a single app that provides guests with access to hotel services, concierge services, and hotel information. It improves service quality, reduces staff workload, allows real-time updates, and delivers a smoother, faster, and more convenient hotel guest experience.

What is the best guest experience app for hotels?

The best guest experience app offers contactless check-in, service requests, and real-time updates. The roommaster Hotel Guest App delivers all these features, helping hotel staff manage operations efficiently, create a seamless experience, and improve guest satisfaction.

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