Celebrating 30 Years of Innovation and Excellence: roommaster’s Journey

This year, roommaster proudly celebrates its 30th anniversary—a milestone that marks three decades of innovation, growth, and a deep commitment to empowering the hospitality industry. Since 1994, we’ve partnered with hoteliers across the globe, helping them streamline their operations, elevate guest experiences, and stay ahead of industry trends. From our earliest property management solutions (PMS) to our advanced cloud-based systems, roommaster has continuously evolved to meet the changing needs of the hospitality sector.  

30 Years of Innovation and Client-Centered Solutions

roommaster’s journey has been shaped by a relentless focus on innovation and a client-first approach. Reflecting on this milestone, roommaster President Kent Howard shared:

"Reaching 30 years is a proud moment for our team. What truly sets roommaster apart is the relationships we've built with our clients. Our success is their success."

Kimberly, a long-time roommaster team member, echoes this sentiment:

"I've been with roommaster for 11 and a half years, and it’s been amazing to see how much we care about our clients. Every day, we work to ensure their success, and that's what has kept us going for 30 years," she says.

Transforming Hotel Operations Worldwide

Throughout our history, roommaster’s solutions have empowered hotels to deliver exceptional guest experiences. Take Nuvo Suites, for example, where roommaster PMS has been integral to their growth. As Jorge Venegas, the general manager of Nuvo Suites, explains:

"With roommaster, we’ve been able to compete with major hotel brands, offering features like mobile check-in and keyless entry. It’s made us more competitive and efficient."​

Over the years, roommaster PMS has evolved into a comprehensive, cloud-based solution that supports everything from bookings to revenue management. According to Kent Howard, "Our focus has always been on providing scalable, customizable solutions that allow hotels to optimize their operations while staying flexible to their unique needs."

Looking Ahead: A Future of Innovation

As we celebrate this significant milestone, we’re also looking ahead. The future of hospitality is tech-driven, and roommaster is committed to staying on the cutting edge of innovation. We’re continuously enhancing our solutions to ensure hoteliers can leverage AI-driven tools, mobile apps, and advanced automation to deliver seamless guest experiences. Kent Howard added, "Our goal for the next decade is to continue pushing the boundaries of hospitality technology. We want to ensure our clients are equipped to meet the evolving demands of guests and thrive in an increasingly digital world."

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FAQs

1. Q: What makes roomMaster different after 30 years in the market?

‍A: Our longevity reflects genuine partnerships with clients. We've grown by listening to operational challenges and building solutions that work in real hotel environments, not just on paper.

2. Q: How does a 30-year-old company stay innovative?

‍A: Continuous evolution is core to our approach. We've transitioned from legacy systems to cloud-based platforms while maintaining our focus on practical, workflow-driven improvements that staff actually use.

3. Q: Can independent properties really compete with major chains using roomMaster?

‍A: Absolutely. We provide enterprise-level features like mobile check-in, keyless entry, and integrated revenue management at a scale that works for independent operators, leveling the competitive playing field.

4. Q: What does roomMaster's future roadmap prioritize?

‍A: AI-driven tools, enhanced automation, and deeper mobile integration - all designed to reduce operational complexity while elevating the guest experience. Technology that enables better hospitality, not replaces it.

5. Q: How does roomMaster support properties during system transitions?

‍A: Implementation assistance and ongoing training are fundamental to our partnership model. We don't just deliver software - we ensure your team can leverage it effectively from day one.

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Thank You for 30 Years!

roommaster’s 30th anniversary is a testament to the trust and partnership of our incredible clients. Thank you for being a part of our journey. Here’s to the next 30 years of growth, innovation, and success! Learn more about how roommaster can elevate your hotel’s operations and guest experience. Explore roommaster PMS today!

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