From Front Desk to Full House: How Clew Bay Hotel Streamlined Operations With roommaster

A Family-Run Landmark in the Heart of Westport

In the centre of Westport, County Mayo, the Clew Bay Hotel has built its reputation on a genuine Irish welcome. This family-owned three-star hotel sits on James Street, steps from the town's shops, restaurants and traditional music, and serves as a base for guests exploring the Wild Atlantic Way and the Great Western Greenway.

Named Best Hotel 2019 and recognised for its Best Breakfast Experience by Original Irish Hotels, the Clew Bay is consistently ranked among Westport's best-reviewed places to stay. Behind that warm welcome is a hotel that has to run like clockwork: arrivals and departures, Maddens Restaurant and Bar, activity-break packages, and guests coming and going from cycling weekends to family holidays. Keeping the front desk calm and organised through all of it is where roommaster comes in.

One Clear View of the Day

roommaster's dashboard gives the team a single, real-time picture of the property: who is arriving, who is checking out, who is in-house, and what is happening across the hotel right now. For a town-centre property juggling walk-ins, activity-break arrivals and a full restaurant, every shift starts with the whole team looking at the same accurate picture.

"The dashboard is the first thing we open every morning. In one glance we know exactly what the day looks like, and that keeps the whole team on the same page."

— Anton Kashakavlov, Manager, Clew Bay Hotel

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Rooms and Availability at a Glance

The availability calendar shows room status and open dates across the weeks and months ahead, so the front desk can see occupancy and manage bookings without guesswork. During the busiest Westport periods, that clear view of what is free and what is full helps the team fill rooms, avoid double-bookings and keep availability accurate.

"During our busy season, being able to see our availability clearly makes all the difference. It is quick, it is accurate, and it saves us the mistakes that used to creep in."

— Anton Kashakavlov, Manager, Clew Bay Hotel

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The Numbers Behind the Business

Running a hotel well means understanding how it performs over time. roommaster's built-in reporting gives management the figures that matter, from occupancy and revenue to the nightly day-end close that balances the books at the end of each evening. For a family-run hotel, having that information in one place, rather than stitched together from spreadsheets, means decisions are grounded in what is actually happening.

"The reports give us a real handle on the business. Everything we need is in one place, so we can make decisions based on what is really going on at the property."

— Anton Kashakavlov, Manager, Clew Bay Hotel

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Software the Whole Team Can Use, Backed by Support That Lasts

All of that capability only counts if the team can use it without a fight, and if help is there when it is needed. That is the part Anton keeps coming back to. He describes roommaster as an "easy to use PMS system" that "works very well at our property," and is quick to credit the people behind it: "They have great support over the years."

For an independent operator without a large in-house IT team, that combination of a system staff learn quickly and dependable, human support is what turns a software vendor into a genuine partner. New staff get up to speed fast, everyday tasks stay simple, questions get answered, and the team can get on with looking after guests.

Highly Recommended

After years of running the Clew Bay Hotel on roommaster, Anton's verdict is as direct as it gets:

"Easy to use PMS system. Also they have great support over the years. Works very well at our property. Highly recommended."

— Anton Kashakavlov, Manager, Clew Bay Hotel

For the Clew Bay Hotel, roommaster is the quiet, dependable engine behind a warm Westport welcome, and proof that the right hotel software does not just manage rooms. It gives a team the clarity, reliability and confidence to focus on hospitality.

Hospitality, Simplified.

Ready to see what roommaster can do for your property? Book a demo and our team will walk you through it.