Four Decades in the Ski Capital of the East
Since 1985, Commodores Inn has been a fixture at the entrance to Stowe, Vermont. The Nourjian family built the inn from the ground up, opening that first Christmas with around fifty rooms and growing it into the seventy-two-room resort it is today. Set on its own grounds with a private pond that gives the inn both its nautical character and its name, Commodores Inn has spent forty years welcoming skiers, leaf-peepers, families and tour groups to the heart of Vermont's Green Mountains.
Running a property like this is no small task. Behind the easy Vermont welcome is a genuinely complex operation, and for the past seventeen years, one system has helped hold it together: roommaster.
A Lot to Keep Afloat
Few properties have as many moving parts as Commodores Inn: seventy-two rooms, a lakeside dining room and sports lounge, indoor and outdoor pools, a conference space, and a private pond home to the Stowe Yacht Club. All of it across four very different seasons, from packed ski weekends to quiet summer afternoons on the water.
That variety is what makes Commodores Inn special, and it is exactly why the property needs a system it can lean on. roommaster gives the team a single place to manage reservations, room availability, group blocks for ski teams and motorcoach tours, and the daily flow of arrivals and departures, no matter which season it is.
"Managing a property like ours means balancing a lot of moving parts. roommaster brings everything together in one system, making it easier for our team to stay organized, work efficiently, and deliver a great guest experience every day."
— Carrie Nourjian, Owner, Commodores Inn
A Partnership Built to Last
Long-term software loyalty is rare in hospitality. Commodores Inn has run on roommaster since 2008, sticking with the platform as both the business and the technology evolved.
The reason comes down to the things that matter most to an independent operator: software that is easy to learn, dependable when it counts, and backed by people who pick up the phone. In a resort town where seasonal staff arrive and move on with the ski and summer crowds, a system new team members can master quickly is worth a great deal. So is knowing that help is there when a question comes up on a full Saturday night.
"We have been with roommaster since 2008. The reason we have stayed is simple: it does what we need, it is easy for new seasonal staff to learn, and when we have a question, someone is actually there to help. We have never had a reason to look elsewhere."
— Carrie Nourjian, Owner, Commodores Inn
Bringing Payments On Board
After years of running the front desk on roommaster, Commodores Inn took the relationship a step further by adding roommaster Payments. Bringing payments into the same platform the team already used every day meant fewer systems to manage, a smoother checkout for guests, and a single support relationship instead of separate vendors for software and payment processing.
For a property handling everything from single-night ski stays to large group and conference bills, having payments and the PMS work as one connected system keeps reconciliation cleaner and the front desk moving.
"Adding roommaster Payments just made sense. Running payments inside the same system we already knew meant one less thing to juggle, faster checkouts for our guests, and one team to call if we ever need help."
— Carrie Nourjian, Owner, Commodores Inn
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Set for Whatever the Season Brings
Forty years in, Commodores Inn remains what it has always been: an independent, family-run Vermont inn that treats guests like old friends. Almost everything around it has changed over the decades, and through all of it, roommaster has stayed the steady system running quietly in the background.
"Seventeen years in, roommaster still feels like the right partner for where we are headed. It lets us focus on what we do best: giving our guests a genuine Vermont welcome."
— Carrie Nourjian, Owner, Commodores Inn
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For Commodores Inn, that is exactly what the right hotel software should do. Not demand attention, but give a team the confidence to run a complex property and keep their focus where it belongs, on the guest.
Ready to see what roommaster can do for your property? Book a demo and our team will walk you through it.
The roommaster team have been able and willing to help us make sure all of our things are connected, that all of our channels are working together.
