At this 35-room Art Deco boutique hotel in Miami Beach, simpler reporting, housekeeping workflows, mobile access, direct bookings, and payments give the team more time to focus on guests.
At a Glance
A Historic South Beach Hotel With Modern Operational Demands
Built in 1937, Leslie Hotel is a 35-room Art Deco property on Ocean Drive, one block from the beach. Its rooftop pool and distinctive yellow façade help it stand out in one of the world’s most recognizable hospitality districts. Behind that guest-facing experience is a lean team managing the daily demands of a boutique hotel and a wider portfolio of three South Beach properties.
The company acquired Leslie Hotel in 2010, restored the property, and reopened it after an extensive renovation. Since the hotel’s reopening, roommaster has supported operations across all three properties. For Operations Manager Jorge Aguila, the reason is straightforward: the system is approachable for hotel staff and helps routine work move without becoming the center of attention.
That matters in an independent hotel. Every minute spent navigating a complicated system is time the front desk cannot spend answering questions, solving guest needs, or adding the personal touches that distinguish a boutique property.
Making Space for More Guest Interaction
Leslie Hotel prioritizes one-on-one service. Jorge says roommaster’s ease of use helps new team members become comfortable with hotel workflows while giving experienced staff more room to focus on guests. Front desk employees can move through daily tasks without repeatedly stopping to work around the system or resolve avoidable issues.
Operational simplicity is not only a training benefit. It shapes the pace of the lobby. When common processes are clear, staff can remain present with guests instead of dividing their attention between hospitality and administration.
Reporting Built Around the Way the Hotel Works
Reporting is one of the hotel’s most frequently used roommaster capabilities. The team relies on standard reports for housekeeping, management, and lost and found, and it has also created custom reports for property-specific needs.
For valet service, reports help the team understand how many rooms are using parking. For breakfast, staff can identify which reservations include breakfast and provide vouchers to the right guests. These are small operational details, but handling them consistently helps prevent friction for both employees and guests.
Housekeeping receives similar support. A report automatically distributes the day’s workload across the available housekeepers, reducing the manual effort required to organize assignments each morning.
Saving 10–15 Hours Every Week
The clearest measure of the impact is time. By making it easier to pull the data he needs and reducing manual coordination, Jorge estimates that roommaster returns a meaningful portion of his workweek.
“It has saved me a lot of time as a manager—roughly 10 to 15 hours a week—by making it easier to pull the data I need.”
Jorge Aguila, Operations Manager, Leslie Hotel
For an independent hotel, those hours can be redirected toward staff support, guest experience, revenue opportunities, and the unexpected issues that naturally arise in daily operations. The value is not simply faster reporting; it is greater management capacity.
Keeping Operations Accessible From Anywhere
Hotel operations do not stop when a manager is away from the property. Jorge uses roommaster’s mobile access when he is traveling or on vacation and needs to check information remotely. Because the mobile experience follows the same familiar system, he can reach the data he needs without learning a separate workflow.
That accessibility provides continuity across three properties. It gives management visibility when needed while allowing the team on site to continue working within the same operational system.
Supporting More Direct Bookings and Faster Payments
Leslie Hotel also uses roommaster beyond core property operations. After upgrading to the Premium Booking Engine, Jorge observed an increase in direct bookings. He attributes that improvement to a booking process that is quicker and simpler for guests to complete.
The property also uses roommaster Payments. Bringing payments into the hotel workflow has made merchant services easier to manage and has helped speed up both check-in and checkout. Together, the booking engine and payments experience reduce friction at two important points in the guest journey: making the reservation and arriving at or leaving the hotel.
A Dedicated Relationship Behind the Technology
For Jorge, the people behind roommaster are an important part of the overall experience. Leslie Hotel works with a dedicated account manager who recommends products and helps the team evaluate tools that may support the business as it grows.
“The best part of roommaster is the people who work there. We have a dedicated account manager, and she’s been amazing with us.”
Jorge Aguila, Operations Manager, Leslie Hotel
That relationship gives an independent property a direct point of contact beyond technical troubleshooting. The hotel can ask questions in the context of its own operation and consider new capabilities with guidance from someone familiar with the account.
What Leslie Hotel’s Experience Shows Independent Hoteliers
Leslie Hotel’s experience shows that operational technology creates the most value when it disappears into the work. The system should make daily processes easier, surface useful information, and connect the property’s commercial and guest-facing workflows without demanding constant attention from the team.
The reported 10–15 hours saved each week is the most visible outcome, but it reflects a broader operating model: housekeeping assignments are easier to organize, managers can access information remotely, guests can book directly through a simpler process, and payments move more quickly at the front desk.
“It cuts down the time spent on routine work so you can focus more on bringing people in and providing the best service possible.”
Jorge Aguila, Operations Manager, Leslie Hotel
Watch the Leslie Hotel Customer Story
Hear Jorge Aguila explain how Leslie Hotel uses roommaster to simplify daily operations, save management time, support more direct bookings, and keep the team focused on guests.
See How roommaster Can Simplify Your Hotel Operations
roommaster brings property management, reporting, housekeeping, direct bookings, and payments into one hospitality platform designed around the way independent hotel teams work.
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The roommaster team have been able and willing to help us make sure all of our things are connected, that all of our channels are working together.
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