Cloudbeds Pricing, Plan, And Features: Is Cloudbeds Worth It?

Cloudbeds is one of the fastest-growing hospitality software suites globally, trusted by over 20,000 properties, including hotels, hostels, inns, and vacation rentals. It combines a powerful property management system (PMS), channel manager, booking engine, and revenue tools into a single platform built for independent operators.

But despite its growth and popularity, not every review has been positive. As a G2 user puts it:

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This guide breaks down Cloudbeds pricing, available plans, and key features to help you decide if it’s worth the investment.

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Cloudbeds Overview: What is it and Who is it For?

Cloudbeds is a hospitality management platform built for independent hotels, hostels, inns, and vacation rentals. The system helps properties manage reservations, connect with OTAs, handle payments, and track performance through a single dashboard. Cloudbeds offers tools for direct bookings, automated messaging, rate management, and reporting, without the need for separate logins or extra software.

You can use Cloudbeds' features to handle everything from check-in to channel distribution in one place. Its channel manager supports hundreds of OTA connections, and the booking engine works on any website. Staff can save time on admin tasks while property owners get real-time insights into performance.

Despite its popularity, some users say reporting and mobile access could work better. Plus, Cloudbeds does not offer real-time support and often directs users to a support guide instead. Still, the Cloudbeds value lies in its ability to replace multiple tools with one unified system.

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Cloudbeds Pricing Structure: Plans and Tiers

Cloudbeds offers four main pricing plans, including Flex, One, Experience, and Enterprise, with additional Revenue Marketing modules available. 

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Here's how the pricing and features stack up:

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Cloudbeds pricing plans explained

Cloudbeds offers flexible tiers designed for different hospitality needs.

A. Flex

Cloudbeds Flex works well for smaller properties that want to choose apps and tools independently while leveraging a core PMS and payment stack. It includes essentials like multi-property management, integrated payments, and access to Cloudbeds’ partner marketplace.

B. One

Cloudbeds One bundles core functionality with distribution tools, such as channel manager, booking engine, and Google Free Booking Links. It suits independent hotels and hostels seeking a unified solution for guest reservations and direct booking flows.

C. Experience

Cloudbeds Experience adds guest messaging, mobile check-in, and reputation management to the One package. This option suits growing hotels looking to improve guest communication and service performance across the stay.

D. Enterprise

Cloudbeds Enterprise offers fully customizable suites tailored to groups and brands. With optional distribution and custom pricing structures, this plan fits hospitality businesses with complex needs and scalable operations.

Revenue Marketing Suite (Optional)

Cloudbeds also offers revenue marketing tools that integrate with all core plans:

• Digital Marketing Suite: Includes metasearch, retargeting, AI-assisted ad creation, and campaign dashboards
• Website Platform: Provides booking engine integration, SEO optimization, AI chat support, and mobile-ready design
• Guest Marketing: Uses PMS data to build AI-driven email campaigns, segmented guest profiles, and multi-property loyalty campaigns

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What’s included with every Cloudbeds plan?

Every Cloudbeds plan comes with these built-in tools and features:

• Intuitive PMS for day-to-day property management
• Multi-property view for consolidated oversight
• Mobile app access for managers on the go
• Built-in tools for reporting, housekeeping, group management, and payments
• Access to a robust partner marketplace and a modern API for integrations
• 24/7 support, training via Cloudbeds University, and dedicated onboarding services
• Option to work with certified consultants for revenue strategy or customized setup

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Key Features of Cloudbeds

When evaluating Cloudbeds, it's helpful to understand how Cloudbeds' features expand as you move through different plans. These tools work together to power every part of hotel operations with minimal friction.

1. Property management system (PMS)

Cloudbeds brings all front desk tasks together in one easy-to-use dashboard, letting teams handle guest check-in and check-out, update calendars, and sync channels effortlessly. Because of this automation and smart workflows, users save up to 80% of the time usually spent on manual work. 

For hotels managing multiple properties, the system lets them switch rate plans, control user permissions, and oversee everything from a single view. By creating unified guest profiles and supporting group bookings, Cloudbeds frees staff to focus on decisions that boost revenue, backed by detailed analytics.

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2. Revenue management system

Cloudbeds’ Pricing Intelligence Engine (PIE) uses real-time market data and demand signals to adjust rates automatically, giving staff the tools to set pricing rules for competitors, occupancy levels, and stay restrictions without constant monitoring. 

Hotels that use PIE achieve their target online rate positioning 44% more often than others. The system offers a calendar view of rates, competitor tracking, alerts, and performance dashboards so teams can clearly see and control their yield strategies.

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3. Booking engine

The Cloudbeds Booking Engine plugs directly into your website, helping hotels increase commission-free direct bookings by up to 20%. It supports multiple rate plans, promotions, and upsells, while securely collecting guest data at checkout. 

Hotels can tailor the booking experience to match their brand and watch conversions in real time, giving complete control over the guest’s path from browsing to booking.

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4. Channel manager

Cloudbeds connects your property to over 300 booking channels, instantly syncing availability, pricing, and inventory across OTAs and your own site. These real-time updates reduce overbookings and keep occupancy high. Hotels can centralize distribution management, use split inventory to sell the same room in different ways, and quickly adjust pricing by channel. 

All these features work commission-free and integrate fully with PMS data for a seamless workflow.

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Deep Dive into Cloudbeds Features: Benefits and Functionality

Cloudbeds offers more than just core hospitality software. It brings together tools that help properties manage operations, boost direct bookings, and improve guest satisfaction. 

Here's a closer look at the key Cloudbeds features and how they support day-to-day hotel performance.

1. Payment processing

When you explore how Cloudbeds’ payment tools work, you’ll see how they simplify operations and protect your bottom line.

• Streamlined operations: Accept payment data directly into your PMS, saving about ten hours weekly and eliminating manual errors.
• Online payment: Let guests pay online or in person using Apple Pay, Google Pay, Affirm, OXXO, credit cards, or regional wallets.
• Fraud tools: 99.96% of Cloudbeds Payments users average fewer than one chargeback monthly thanks to centralized fraud tools.
• Global security: Tokenization and encryption give you PCI-compliant payment flows and strong authentication protocols.
• Centralized dashboard: Cloudbeds Payments handles payments from one interface, without hidden fees or separate vendor logins.
• Pricing structure: Pick Blended Rates for predictable pricing or Cost‑Plus for high-volume programs with fee transparency.

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2. Guest experience platform

Cloudbeds gives your team the tools to engage guests before, during, and after their stay with full control. Here’s how:

• Guest communication: Use a unified inbox that combines SMS, email, and messaging apps with real-time translation for multilingual support.
• Personalized touchpoints: Automate digital check-ins, property welcome messages, and custom reminders to cut back on repetitive tasks.
• Upsells and offers: Promote add-ons and upgrades that match each guest’s needs using targeted digital offers and upsell tools.
• Sentiment and reviews: Collect guest feedback in real time, reply quickly to complaints, and track experience trends over time.
• Performance tracking: Measure service recovery rates, review scores, and team responsiveness using the built-in analytics dashboard.

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3. Hotel CRM software

Cloudbeds integrates guest data directly into marketing workflows so you can personalize offers and drive loyalty effectively.

• Precision marketing: Send personalized emails tailored to guest behavior, demographic segments, and past stays, resulting in higher conversion rates.
• Guest visibility: Access a 360-degree view of each guest’s preferences and history, enabling smarter upsells and improved service.
• Powerful email tools: Create branded email campaigns using AI tools in seconds, or choose mobile-friendly templates or design your own.
• Proactive guest communication: Automate messages at key stages like pre-arrival, post-stay, and to win back OTA guests with tailored notices.
• Detailed reporting and ROI tracking: Monitor KPIs such as opens, clicks, revenue impact from promo codes, and booking windows to refine campaigns.

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Is Cloudbeds Worth It? Pros and Cons Analysis

Cloudbeds includes a centralized system with automation and cross-channel features, but these benefits may not fully outweigh its drawbacks for many properties You should evaluate implementation costs, integration requirements, and training needs before committing. 

For example, a G2 reviewer shared that Cloudbeds often feels slow, with pages taking up to 20 seconds to load, even when there’s no official downtime. 

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They also mentioned a lack of visible updates or responsiveness from support, leaving them feeling unheard and stuck with a system that doesn't evolve quickly.

For a more in-depth Cloudbeds review, here’s a side-by-side comparison of the platform’s pros and cons:

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Why roommaster Is a Good PMS for You?

roommaster PMS brings every Cloudbeds feature you expect into its platform, and it upgrades each area with workflows designed specifically for independent hoteliers. This tailor-made approach simplifies daily tasks and gives your team faster clarity and better results across operations.

1. Hotel property management system (HMS / HPMS)

roommaster built its cloud PMS for independent hotels, making operations efficient and centralized from the start. It consolidates reservations, front desk tasks, housekeeping, maintenance, and financial functions into one unified command center. By reducing clicks and simplifying workflows, it kills administrative slowdowns and frees staff to spend time engaging with guests. 

Because all operational aspects sit inside one platform, teams can deliver superior guest experiences while using built-in analytics to drive smarter business decisions and higher profitability.

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2. Booking engine

The roommaster Booking Engine makes your hotel website a conversion machine through mobile-friendly design, interactive calendars, and seamless PMS integration. You customize booking flows to match your branding and market segments, while the engine supports multiple upsells to lift average booking value. 

Managers often see a 15–30% shift of reservations from OTAs to direct bookings, which pushes up profit margins and strengthens guest relationships, while keeping inventory and rate data synchronized across systems.

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3. Channel manager

roommaster comes with a Channel Manager that connects hotels to over 300 OTAs and all major global distribution systems. The system synchronizes rates and availability automatically across booking channels, which prevents overbookings and saves time. 

Hotels typically cut distribution management time by 85% while gaining visibility in regional and global channels. It also provides channel-level analytics so you can refine pricing and visibility based on performance.

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4. roommaster Concierge (AI Voice Concierge)

When phone inquiries go unanswered during busy periods or off-hours, roommaster Concierge answers instantly, handles questions and bookings in multiple languages, and books stays without human involvement. Managing routine guest interactions 24/7 frees your front desk staff to focus on face-to-face client service excellence. 

Hotels using this tool often see higher booking conversion rates from calls while lowering pressure on in-person teams during peak periods.

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5. Revenue optimization

Independent hotels often miss opportunities because they lack enterprise-level pricing tools. roommaster solves this gap with an accessible, rule-based yield engine that monitors demand and market signals constantly. 

You can configure pricing strategies once, and the system adjusts rates dynamically to capture more revenue during high demand and maintain occupancy when bookings slow. Many hotels see a 15–20% lift in RevPAR during their first year using this system. 

Additionally, its integration with the AI-powered ampliphi RMS adds more automation and smarter pricing insights for reliable profitability.

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6. roommaster Payments

roommaster Payments works fully inside your PMS, handling deposits, pre-authorizations, and automated settlements without third-party systems. It’s built specifically for hotel workflows, supporting flexible deposit scheduling and secure card-on-file storage. Your team avoids system duplication, and reconciliation happens automatically and accurately. 

By managing chargeback disputes internally, roommaster typically cuts financial losses by up to 40% and saves staff four to six hours each week. Because it evolves in-house, it keeps pace with your needs faster than plug-in gateways.

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7. roommaster pricing

Compared to competitors, roommaster pricing is straightforward and personalized. Instead of fixed-tier plans, roommaster customizes your quote based on your property type, size, and location. Simply provide a few basic details, and their team will send you a tailored pricing offer.

To get started, you’ll need to share:

• Your property location
• Type of property (e.g., Independent Hotel, Hotel Group, B&B, Resort, etc.)
• Number of rooms
• Contact details (name, property name, email, phone)

Once submitted, roommaster will handle the rest and deliver a quote that matches your specific needs.

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Cloudbeds or roommaster: Which PMS Wins for You?

Cloudbeds earns its place as a top contender in the property management space. Its simple interface, wide feature set, and ability to support a range of accommodation types make it a strong choice, especially for hostel owners and smaller properties. It’s a solid all-in-one suite with automation and OTA connectivity that simplifies daily operations.

However, Cloudbeds has a few sticking points that might matter to growing hotels. Many users report slow loading speeds, inflexible guest profile management, and limited customization of email templates. In contrast, roommaster offers faster performance, deeper guest data control, and more flexibility across bookings, payments, and communications, all built for scaling independent properties.

Want to see how roommaster can improve your operations from day one? Book a free demo today!

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FAQs

1. How much does Cloudbeds cost per month?

Cloudbeds pricing depends on your property size and selected plan, including Flex, One, Experience, and Enterprise. You need to contact their sales team for a custom quote tailored to your hotel’s specific needs and features.

2. What features are included in Cloudbeds pricing plans?

Cloudbeds plans include a property management system, channel manager, booking engine, guest messaging, digital check-in, payment processing, multi-property management, reporting tools, and access to a partner marketplace.

3. Is Cloudbeds suitable for small hotels?

Cloudbeds can suit properties with fewer than 20 rooms by simplifying bookings and basic operations. However, for hotels with more than 20 rooms, the system may lack the depth and flexibility needed for more complex workflows, reporting, or revenue strategies.

4. Does Cloudbeds offer a free trial or demo?

Cloudbeds does not widely offer a free trial but provides personalized demos and consultations. You can contact their sales team to arrange a walkthrough or demo session.