The complete hospitality platform built for the way you actually work
roommaster frees your team to focus on creating exceptional guest experiences while intelligent tools work behind the scenes to maximize your revenue and operational efficiency.
Powering thousands of hotels worldwide
roommaster PMS is a game changer for us. Easy calendar views, quick edits, real-time updates, and guest info auto-fills make managing bookings smooth and stress free.
roommaster makes running Nuvo Suites so much easier, everything’s in one place, from bookings to housekeeping. It’s extremely customisable - they customised everything according to our needs.
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We’ve trusted roommaster for over 25 years. It keeps our entire hotel group running smoothly with everything we need in one easy-to-use system
Why hoteliers trust roommaster
Helps Boost Revenue
Our integrated solutions help increase RevPAR by up to 35% with commission-free direct bookings and AI-powered pricing strategies.
Built by Hoteliers for Hoteliers
Building on our 30+ years of providing hospitality software, roommaster understands your operational challenges because we've lived them.
All-in-One Platform
Everything you need to run your hotel in one seamless platform; connecting PMS, booking engine, channel manager, and payments.
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Easy to Learn
Our system is so easy to use that staff can learn essential functions in hours, not weeks, reducing training time by up to 50%.
Accessible Anywhere, Anytime
Access your property management system securely from anywhere, on any device. All updates and backups happen automatically with 99.95% uptime guaranteed.
Daily Operations & Guest Experience Management
Essential tools that streamline your day-to-day operations while delivering exceptional guest experiences.
PMS
AI Concierge
AI voice agent that answers every call, handles bookings, and turns inquiries into confirmed reservations.
Payments
Hotel Guest App
AI Revenue Intelligence & Hotel Visibility
Powerful tools to maximize your revenue potential and expand your online presence.
Booking Engine
Channel Manager
Revenue Intelligence
Pricing intelligence that monitors demand & market conditions to adjust your rates in real-time.
Hotel Website Builder
Made for properties of all shapes and sizes
Our customers say it the best
Create your perfect technology ecosystem
Connect roommaster with 100+ third-party solutions from door locks, and point of sale to accounting systems, and marketing tools, so your hotel runs like a well-oiled machine.
See how roommaster connects with your favorite tools
24/7 Available Expert Assistance When You Need It Most
Hospitality-Focused Support Specialists
Our team has extensive experience in hotel operations, ensuring they understand your business challenges
Multiple Support Channels
Get help via chat, phone, email, or our comprehensive online knowledge base
Get started with roommaster in three easy steps
01
Set up a 30-minute call with a roommaster expert.
02
See a personalized demo of what roommaster can do for you.
03
Get onboarded quickly with support from our experts and start earning revenue.
Join Thousands of Hotels Thriving with roommaster
Answers to Your Questions About roommaster
What makes roommaster different from other property management systems?
roommaster was built specifically for hotels, not as a scaled-down enterprise system. We focus on reducing clicks and simplifying workflows to eliminate administrative burden. Our unified platform brings together PMS, booking engine, channel manager, and payments in one system giving hoteliers the operational backbone they need without unnecessary complexity or enterprise-level pricing.
Can roommaster integrate with our existing hotel technology stack?
Yes, roommaster connects with over 100 third-party hospitality systems through our marketplace, including revenue management tools, guest communication platforms, and point-of-sale systems. Our open API architecture also allows for custom integrations tailored to your unique operational needs.
What Features Are Most Important in a Hotel PMS?
Key features of a hotel PMS include:
- Reservation Management: Seamlessly handle bookings from multiple channels.
- Front Desk Operations: Simplify check-ins, check-outs, and guest requests.
- Channel Management: Sync availability and rates across OTAs in real-time.
- Reporting and Analytics: Provide insights into occupancy, revenue, and performance.
- Integration Capabilities: Connect with payment gateways, POS, and guest engagement tools.
- Cloud-Based Access: Enable remote management and scalability.
roommaster excels in these areas, offering an all-in-one platform with intuitive workflows and robust integrations.
What Types of Properties Can Be Managed with roommaster's Property Management Software?
roommaster is versatile, supporting a wide range of hospitality businesses, including:
- Independent hotels and boutique properties
- Bed and breakfasts
- Vacation rentals and short-term rentals
- Motels and inns
- Small to mid-sized hotel chains
Its flexible design accommodates properties of all sizes, with scalable plans and tools to manage unique operational needs.
What Are the Benefits of Using a Hotel Property Management System?
Using a hotel PMS like roommaster offers numerous advantages:
- Increased Efficiency: Automate repetitive tasks to save time for staff.
- Enhanced Guest Experience: Streamline check-ins and personalize services with guest data.
- Revenue Growth: Optimize rates and inventory with real-time analytics.
- Error Reduction: Minimize manual mistakes in bookings and billing.
- Scalability: Adapt to business growth or seasonal demands without performance issues.
roommaster's unified platform combines PMS, booking engine, and channel manager to deliver these benefits without complexity.
What is a Property Management System?
A Property Management System (PMS) is a software solution that streamlines hotel operations by automating tasks like reservations, check-ins, billing, and reporting. It centralizes guest data, manages room inventory, and integrates with other tools to enhance efficiency and guest satisfaction. A robust PMS, like roommaster, is essential for hotels aiming to optimize operations and boost revenue.
How do I choose the best hotel property management system?
Choose a hotel PMS based on automation, integration, and scalability. Look for robust reservation management, seamless OTA and booking engine sync, and real-time analytics. roommaster's Hotel PMS excels with 80% task automation, integration with 100+ third-party systems, and a commission-free booking engine, boosting direct bookings by 20% while supporting hotels, B&Bs, and rentals in 100+ countries.
What is the best property management system for hotels?
roommaster's Hotel PMS is ideal for hotels, offering an all-in-one cloud solution tailored for efficiency. It automates reservations, syncs with hundreds of OTAs, and drives 20% more direct bookings with a commission-free engine. Features like digital check-in, dynamic pricing, and 24/7 support streamline operations, making it perfect for hotels, motels, and B&Bs.
Does roommaster offer AI-powered features?
Yes, roommaster incorporates AI technology in multiple areas: our AI Concierge handles guest calls and bookings 24/7, Revenue Intelligence automatically optimizes pricing based on demand patterns, and smart automation reduces manual tasks by up to 80%. These AI features work behind the scenes to boost revenue and operational
How difficult is it to switch from our current PMS to roommaster?
The transition to roommaster is straightforward and efficient. Our implementation team handles data migration including reservations, guest profiles, and historical information. Most front desk staff become proficient with essential functions within a few hours of training, and we provide comprehensive support throughout the transition to ensure minimal disruption to your operations.
Can roommaster handle seasonal fluctuations in our business?
Yes, roommaster is designed for the cyclical nature of hospitality businesses. The intuitive interface means seasonal staff can be trained quickly. The system scales to accommodate fluctuations in booking volume, and our cloud infrastructure ensures performance remains consistent even during peak periods. You only pay for what you need, with flexible plan options for properties of all sizes.
How long does implementation typically take?
Most properties are fully operational within 3-5 business days of signing up. Our implementation team handles data migration, system configuration, and staff training. For larger properties or complex integrations, the timeline may extend to 1-2 weeks, but we work around your schedule to minimize disruption.
Do you provide training for our staff?
Yes, we provide comprehensive training tailored to each role at your property. Front desk staff typically become proficient with essential functions within hours, while managers receive advanced training on reporting and revenue management features. We also offer ongoing training webinars and video tutorials.
What kind of support do you provide after implementation?
We offer 24/7 technical support via phone, email, and chat. All clients receive access to our knowledge base with video tutorials and guides, regular training webinars for new features, and a dedicated account manager to ensure you're getting the most from your system. We also perform regular system health checks to proactively identify and resolve potential issues.
Is support available in different time zones?
Yes, our global support team operates 24/7/365 with specialists in North America, Europe, and Asia-Pacific regions. This ensures you always reach a live support agent familiar with your local hospitality practices and business hours.
Join Thousands of Hotels Thriving with roommaster
See how roommaster's unified platform can work for your property. Our team will walk you through features tailored to your specific needs and operations.
