AI Guest Management for Hotels

Be the first to put an AI teammate on duty.

roommaster AI Guest Management is launching soon. Join the waitlist to get early access, exclusive pricing, and a head start on capturing direct bookings before public release.

An AI agent across web chat, WhatsApp, and email, working 24/7 to turn conversations into direct bookings and repeat stays.

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★★★★★ Rated 4.7/5 on Capterra · Hotel Tech Report · Software Advice

Early adopter pricing Hands-on launch support Works alongside your roommaster PMS

Trusted by thousands of hotels worldwide

Four quiet leaks in every hotel operation.

You're already paying for the traffic. Most of it leaves before booking, and your team can't possibly catch every one.

01

Visitors bounce.

Most direct-website traffic leaves the booking flow with questions unanswered, and without a booking. You're paying for the traffic; the OTAs are catching the spillover.

02

Repetitive questions.

Your team answers the same questions about availability, breakfast, parking, pets, dozens of times a day. Hours that should be spent on the guests already in your lobby.

03

Conversations are scattered.

Web chat, WhatsApp, email, phone, the same guest, four threads, no shared history. Nobody knows what was said yesterday, let alone last visit.

04

24/7 is impossible.

Guests message at 11pm, on weekends, on holidays. Your front desk can't cover all of it, and the silence costs you bookings every single night.

Here's what changes when your AI teammate is on duty.

Before roommaster

Guest messages at 11pm

Front desk has gone home

No reply until morning

Books on an OTA instead

You hope they find you again

That's the difference between a missed message and a returning guest.

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With roommaster

Guest messages at 11pm

AI replies in seconds, in their language

Checks live availability and rates

Books direct, no commission paid

Recognized on their next visit

The Numbers

Real outcomes for real hotels.

Independent hotels using roommaster AI tools see faster replies, more direct bookings, and a noticeable drop in OTA commissions paid.

35%

Increase in direct bookings for hotels using roommaster AI Guest Management

80%

Of guest messages handled automatically by AI, with full context preserved

15–25%

Saved on OTA commissions when guests book direct through AI chat

All Features

Complete AI Guest Management Platform

Always-On AI Chat That Never Sleeps

roommaster Guest Management answers every guest on web, WhatsApp, and email. 24/7, in any language. It checks live availability, helps guests book direct, and hands off to your team with full context when a human is needed.

24/7 availability for international and after-hours guests

Multilingual replies out of the box

80% of guest messages handled automatically with full context

Seamless handoff to your team when a human is needed

Always-On AI Chat, roommaster AI answering a French guest's after-hours booking inquiry at 11:42 PM in their language, with 24/7 coverage and multilingual badges.

One Inbox. Every Channel.

Web, WhatsApp, and email all land in one inbox. The AI handles what it can. Your team steps in when they want to. No more switching between platforms, no missed messages, no guesswork about who replied to what.

Webchat, WhatsApp, and email unified in one view

Full conversation history preserved across channels

Your team takes over with one click, context intact

One Inbox, Every Channel, unified inbox showing WhatsApp, Webchat, and Email conversations side by side, with an AI-handled summary card showing 80% of messages answered automatically.

Be among the first to deploy this. Reserve your spot.

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Every Returning Guest, Recognized.

The AI knows your returning guests the moment they say hello. Preferences remembered, past stays linked, conversations carried over. The foundation for repeat bookings, higher satisfaction, and the kind of service that used to require a 20-year front desk manager.

Guest profiles built automatically from every conversation

Past stays, preferences, and notes linked to every chat

Personalized greetings and recommendations on return

Works alongside your existing roommaster PMS

In Action

Every conversation, ending with a yes.

From quick FAQs to upsell wins to routed maintenance tickets, see what every guest message becomes when an AI teammate is on duty.

G

Hi! Do you have parking, and what time is breakfast?

Yes, free covered parking, 24/7. Breakfast is 6:30am–10:30am in the garden room. Want me to add it to your booking? $18/night, fresh pastries included.

G

Yes please.

Added to your stay.

Answer the everyday questions.

Parking, breakfast, checkout, pet policy. Every question your front desk fields a hundred times a week, answered in your tone, instantly.

S

Hi, I have a reservation next week, any chance of upgrading my room?

Hi Sarah, the Garden Suite is available for your dates at +$60/night, includes free late checkout.

S

Sounds great, let's do it.

Your request is noted. Our team will follow up shortly to confirm.

Turn requests into revenue.

Late checkouts, room upgrades, breakfast add-ons. The right upsell at the right moment, when the guest has already asked the question.

G

Can I get some extra towels for room 312?

Of course. We'll alert housekeeping right away.

Route any request to the right team.

Maintenance issues, housekeeping needs, missed amenities, every request is escalated to the right team for follow-up.

How It Works

From waitlist invite to first booking, in days.

Four steps from setup to a fully trained AI teammate handling every guest conversation, 24/7.

Step 01

Connect to your PMS and Booking Engine

One-time setup with your existing roommaster account. No new database, no rip-and-replace.

Step 02

Configure your brand voice and knowledge base

Train the AI on your tone, amenities, and policies. On-brand replies, every time.

Step 03

Go live with the Chat

Activate AI conversations on web, WhatsApp, and email. Multilingual, always available.

Step 04

Smarter Every Day

Learns from your team, picks up new questions, sharpens replies. The AI gets better the longer it runs.

Don't miss the launch. Join the waitlist now.

Waitlist members get early access before public launch, exclusive early adopter pricing, and personal onboarding from the roommaster team. Spots are limited, reserve yours today.

Join the Waitlist